Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. All of that will help you nail customer activation in your own SaaS. SaaS owners and product managers are busy people.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Over time it’s become more of a mixed platform. And they said, “An iOS app.” Growing a gated platform. What drove that change?

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

APRIL 29, 2024

A market segmentation survey is a market research tool. Userpilot is a product growth platform with advanced segmentation features. You can segment your customers based on their feedback responses as well as in-app behavior. A segmentation survey is used to gather the data necessary to segment customers.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? But it’s an absolutely critical step for any SaaS strategy. Benefits of user personas B2B SaaS User Persona Examples B2B SaaS Examples with Multiple User Personas – Userpilot, ActiveCampaign, Kontentino 1.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

The Product Coalition

AUGUST 26, 2022

We have to simplify systems to make business decisions. The problem Decomposition is a classic approach to simplifying systems. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. how hard is that?

Analytic Tools 140

Analytic Tools Research Software KPI Data Visualization 140

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

The Product Coalition

SEPTEMBER 17, 2020

Or that an OKR is the same as a KPI. In 2013, Norman updated and expanded his book to be more inclusive of digital products and services, to reflect the shift from hardware to software. They do this mostly through conducting user research, working closely with the UI designers (we’ll get to them soon!) That’s a big mistake!

UX 169

UX User Testing Product Research Research Software 169

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? A successful SaaS product launch campaign consists of three stages: the pre-launch stage, the launch stage, and the post-launch stage. How do you launch a SaaS product? There are three main phases that will ensure a solid SaaS product launch. Is it similar in any way?

Research Software 98

Research Software Feedback Software Onboarding KPIs Product launches 98

Mironov Consulting

FEBRUARY 6, 2020

A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. It’s important to find KPIs that will provide insight into your business and help uncover underlying issues. And I entirely reject gross revenue as a company-wide KPI.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Alchemer Mobile

NOVEMBER 25, 2019

Getting your app up and running is only half the battle. Overstock has been around for a number of years, very successful in the e-commerce space, and had built a really successful app, but it had gotten long in the tooth. Robi Ganguly: The final place that we helped them do a lot of research was what they were going to be taking away.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Mind the Product

OCTOBER 20, 2017

Rather than having a single “genius” designer who drives their own solutions to problems, quality design facilitates the bringing together of different perspectives. You also need to ensure that user research takes place within that team, so that everyone has access to the insights that research provides. Understand.

User Testing 141

User Testing Product Research Research Software Customer Experience 141

Userpilot

MAY 17, 2022

What are the best channels to announce new products: in-app communication, email, social media, etc? Launch announcements are an integral part of any SaaS product release strategy because it helps create desire by preparing the market for your launch. Use in-app announcements to engage users and drive them to feature adoption.

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

Userpilot

OCTOBER 3, 2023

You can use Userpilot to track and improve your customer journey KPIs with features like user segmentation , in-app surveys , advanced product analytics , etc. How to choose the right customer journey KPIs? Selecting the right KPIs is critical if you want to gain actionable insights about your customer journey.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userpilot

JULY 24, 2024

Conduct market research and analysis to understand the current state of products in your industry. Analyze in-app user satisfaction using tools like NPS and CSAT surveys. A product strategy framework gives you a way to test, adjust, and develop your product strategy. What is a product strategy framework? SWOT analysis.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

The Product Coalition

FEBRUARY 27, 2023

With these types of insights, a few things happen here: we expand our KPI list to include things such as “Increase pages/session” and “Increase events/session”, but maybe most importantly, is our insights can now start taking the shape of hypothesis and opportunities.

Data Visualization 144

Data Visualization Customer Feedback Customer Experience Analytic Tools 144

Userpilot

SEPTEMBER 9, 2020

Experimentation and A/B testing are bread and butter in marketing, but in product…it gets complicated. Resolve arguments between people who “feel” too strongly that their instincts are correct… Product experiments give you real data about how users behave in your app. Source: userpilot.com. Source: userpilot.com.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

The Product Coalition

MAY 12, 2020

Problems such as predicting if a customer will contact a customer support agent, or finding the right dress to recommend can be simulated in this environment, and can be a good indicator of the future performance of the system in real life. If you go for the second option, you should consider that solutions are often domain sensitives.

Artificial Inteligence 79

Artificial Inteligence Research Software User Testing Data Visualization 79

Userpilot

MARCH 24, 2021

A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure. Instead of tying yourself to a solution, you’re giving yourself space to understand what that solution might look like.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. For us at LinkedIn, this meant including product managers, product marketing, market research, and business operations in the core NPS team. The Origin of NPS.

Product Research 129

Product Research Customer Experience User Testing KPI 129

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. They rely on a growing array of tools to manage the process and ensure senior management has visibility into product’s contributions. In addition, they own the tools and systems that support the process at every stage.

Data Visualization 105

Data Visualization Feedback Software Reporting Tools Research Software 105

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. You may be an entrepreneur creating SaaS platforms or a product manager for an enterprise. The data backs it up. Author: Sachin Rekhi.

Article 82

Article Feedback Software Research Software User Testing 82

Birst BI

AUGUST 23, 2018

For example, there are a plethora of software tools available to automatically develop predictive models from relational data, and according to Gartner, “By 2020, more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.” [1] Source: Gartner (April 2018).

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

The Product Coalition

DECEMBER 8, 2020

A view into Ikea’s integrated activity system. Strains of core activities that run through the organization and stabilize a system just like reinforcing rods made of steel. For instance, the razor company aligned their activities with P&G’s well respected advertising and customer research activity system.

Analytic Tools 117

Analytic Tools Research Software Customer Experience Systems Review 117

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Userpilot

JUNE 19, 2024

TL;DR A marketing analyst is a professional who carries out market research for a product, tracks trends , and identifies growth opportunities for the company. Goal setting and KPI monitoring : Marketing analysis involves interfacing with stakeholders, other members of the marketing team, and sometimes users in the process of research.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

JUNE 30, 2024

TL;DR A product analyst is a professional who conducts product research , analyzes, and interprets such data to make accurate decisions about the product. Lead Product Analyst : A lead product manager leads the product analysis efforts and monitors the research, analysis, reporting , and strategy development. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

The Product Coalition

JULY 8, 2020

The reports you get out of these platforms are keys and deliver real insights on product performance. Measure experience KPIs. is a good start but can be extended to specific metrics for every app section. Most commonly emails, SMS, or engagement platforms like Intercom. I’m sure you are aware of them already.

Feedback Software 88

Feedback Software User Testing Customer Feedback Data Visualization 88

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. It’s not all about your company or your product, but rather how a customer comes to need, discover, choose, and interact with any solution like yours.

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. Why did users forget to scan when they used the app?

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Mind the Product

JULY 16, 2018

Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI. For example, we can do better product discovery by doing direct contact research interviews rather than just sitting in on sales meetings.

Product Research 124

Product Research User Testing Data Visualization Customer Feedback 124

BrainMates

APRIL 21, 2020

We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. Whether the solution we’ve defined is the most effective to sufficiently address the problem? An effective tool is the top-down specification* framework. You can be wrong and rapidly adapt.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools User Testing 80

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. And they A/B tested it, and of course the pure A/B test numbers showed they shouldn’t roll out this email, because the group that received it was much likelier to cancel their trials.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Amplitude

MARCH 21, 2019

When running A/B tests ensure that your User Properties are set up to capture those who are in each of the test groups. Upon completion of the test, use the Event Segmentation Report to show which group had higher conversion rates on the success metric dictated from a predetermined measurement plan. Are you data-informed?

Data Visualization 107

Data Visualization Information Reporting Tools User Testing 107

The Product Coalition

NOVEMBER 26, 2019

Departmental goals and incentives further push developers towards building robust, scalable, elegant software. For many organizations the solution is product management. Many product managers I speak with know full well that the system is broken and wasteful, but feel powerless to change it.

Product Research 79

Product Research Onboarding KPIs Agile User Testing 79

Usersnap

OCTOBER 6, 2021

User behavior analytics are part of the puzzle for a SaaS company’s success. User behavior analytics in SaaS: why bother anyway? Your SaaS product, however, often works very differently. Knowing how customers are most likely to behave can be the driving factor for the growth of your SaaS business.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52