KPI Reporting Tools Strategy 
Folding Burritos
FEBRUARY 13, 2018
This post is about making these ideas concrete through a set of guidelines, templates, and JIRA+Excel tips so you can create effective status and progress reports quickly, have less meetings , and get out of the building , which is where you need to be. Goals / KPIs. What’s the current status of our goal/KPI?
Intercom, Inc.
JULY 6, 2021
If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Improved global customer retention.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Folding Burritos
JANUARY 25, 2018
How’s that KPI doing?”. Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there.
Alchemer Mobile
MARCH 26, 2021
To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Invest more in the right tools. However, we think NPS alone isn’t enough.
Intercom, Inc.
DECEMBER 12, 2019
Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. In the first month he sold about $150,000 worth of software. Michael calls this strategy “reverse freemium.” Vidyard did the opposite.
Intercom, Inc.
DECEMBER 8, 2020
Modern customers expect quick, personal, and effective service. Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster. However, KPIs identify more specific goals that can be adjusted based on performance. What are help desk metrics? Response time.
Intercom, Inc.
APRIL 12, 2018
As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Most notably he led growth strategy at Creative Market (a global marketplace for design content that was acquired by Autodesk) and Hired.com.
Expert insights. Personalized for you.
397 
Let's personalize your content