Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in! Let’s dive in! Starts at Silver’s $199/month.)

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 1, 2022

In this article, you will learn: What is a KPI in SaaS? KPIs vs. Metrics. Why is it so important to track KPI, metric, or measure? A key performance indicator (KPI) is a measurable value that shows how effectively a company is meeting key business objectives. When you add context to a metric, you get a KPI.

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Onboarding KPIs KPI Analytic Tools Data Visualization 98

Userpilot

MAY 22, 2024

A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. In this blog, we’ll handpick a few A/B testing tools worth your attention. Optimizely, AB Tasty, Split, Omniconvert, Leanplum, and VWO are some of the best A/B testing tools.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Feedback Software 105

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster. However, KPIs identify more specific goals that can be adjusted based on performance. What are help desk metrics? Response time.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. In the first month he sold about $150,000 worth of software. Vidyard did the opposite. The results have been staggering.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Invest more in the right tools. Love Dialog. Rating prompts. Message centers.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Userpilot

JUNE 28, 2024

In this, we’ll explore more benefits of self-serve product analytics and also introduce you to the tools that help you implement this system in your company. TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Intercom, Inc.

JULY 6, 2021

Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Indicative

NOVEMBER 11, 2020

Focused on democratizing access to data-driven decision making, Customer Analytics tools empower non-technical users (like marketing and product teams) to make sense of all the data. How Customer Analytics tools fit into the broader BI and analytics landscape. Have a look at some of the platform’s key strengths and weaknesses.

Data Visualization 135

Data Visualization Analytic Tools User Testing Reporting Tools 135

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Over time it’s become more of a mixed platform. Growing a gated platform. What drove that change? Dribbble hasn’t done that.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Alchemer Mobile

AUGUST 27, 2020

The technical skills our respondents possess increased from there, with 25 percent of respondents reporting strong technical skills (i.e. Go beyond NPS as a core KPI. People often prescribe what they think they want, but there’s often a better solution that actually solves the underlying problem. Don’t make decisions in a silo.

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User Testing Product Research Feedback Software Research Software 246

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. Chances are the ones you frequently use have a simple, intuitive app onboarding process.

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Onboarding KPIs Analytic Tools Research Software Data Visualization 144

The Product Coalition

SEPTEMBER 9, 2022

As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares. You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? How do I measure my retention rate?

Feedback Software 140

Feedback Software Analytic Tools User Testing Data Visualization 140

Mind the Product

SEPTEMBER 5, 2019

This data-driven approach permeates events, dashboards, metrics, and reports, and leaves most of us feeling less like Neo at the end of The Matrix and more like a dog whose owner just hid a tennis ball after pretending to throw it – confused, our excitement transmuted into frustration so deep we feel like chewing on our favorite plush toy.

Data Visualization 169

Data Visualization KPI Customer Experience User Testing 169

Userpilot

APRIL 29, 2024

A market segmentation survey is a market research tool. Userpilot is a product growth platform with advanced segmentation features. By asking targeted questions, businesses can identify who their customers are, what they need, and how they interact with products or services. Does your location restrict access to technology?

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

The Product Coalition

JULY 13, 2020

In order to be data-driven, one has to carefully consider the product analytics tools he is using. However, there are so many vendors on the market that it can easy to lose track of which tools are worth consideration. What is a Product Analytics Tool? What is a Product Analytics Tool?

Data Visualization 79

Data Visualization Analytic Tools Research Software Feedback Software 79

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. The result is the Customer Support Quality Benchmark Report 2021. How the support landscape is changing. Chat has passed phone support.

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Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

A product operations dashboard is not a report. It is an interactive “real-time” monitoring of key KPIs that not only gives you up to the minute access to critical data but also allows you to slice the data to find answers to questions in real-time. Pick a visualization and analyzation tool that works for your organization.

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Data Visualization Dashboard User Testing KPI 170

The Product Coalition

NOVEMBER 9, 2018

Product managers are aware of the basic KPI metrics to measure for their mobile app, but there are a handful of underestimated KPI metrics that product managers need to measure as well. An important KPI metric to focus on here is the average time between each consecutive step.

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KPI Analytic Tools Data Visualization Customer Experience 60

Mixpanel

JULY 8, 2022

To take the guesswork out of measuring the right metrics, today we released the Company KPIs Dashboard template—nine out-of-the-box, fully customizable reports that make it easy for anyone to measure engagement, retention, and growth metrics. But let’s say you are looking for a quick data solution for an upcoming investor presentation.

Data Visualization 131

Data Visualization Dashboard Analytic Tools Reporting Tools 131

Userpilot

MARCH 2, 2022

On the other hand, KPIs highlight your success in achieving a key result, and metrics provide data you can track to identify bottlenecks in your business. To grade OKRs, use a scoring system on a scale of 0.0 On the flip side, it could be adding new valuable features for the software development team. OKR vs KPI vs Metrics.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Mixpanel

FEBRUARY 26, 2020

Along with affordable pet boarding provided by insured pet sitters, Mad Paws provides other services for pet owners such as dog walking and pet sitting. From a data point of view, we come out of it with new reports and new ways to think about future growth. Mixpanel: What percentage of your day do you spend on analytics reporting?

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? We go deep here, explaining the purpose of customer satisfaction surveys, different customer satisfaction survey software, and several customer satisfaction sample survey questions. So much you can taste it?

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Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

APRIL 23, 2021

Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. User persona’s pain points (blockers): Is using other solutions too time-consuming? What is a user persona? You’re looking for details.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

DECEMBER 5, 2023

In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so. TL;DR Customer satisfaction analytics refers to the process of collecting, analyzing, and interpreting data to evaluate how satisfied customers are with a product or service.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. The Best Product Analytics Tools for SaaS. Is Google Analytics is a Product Analytics Tool? Source: mixpanel.com.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

MAY 8, 2024

TL;DR A customer success dashboard is a kind of report where you can access and visualize all relevant customer success data. Userpilot is a product adoption and customer success solution that allows you to create custom dashboards. Populate your dashboard with up to 30 reports. Let’s dive right in!

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

The Product Coalition

NOVEMBER 19, 2019

With a strong desire to deliver a flawless software product faster, companies do their best to introduce a quality assurance function in the project. Many companies hire QA engineers once the development starts (or even later), entrust them with testing, and expect them to contribute to delivering an impeccable software to the market.

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Reporting Tools User Testing Product Research Weak Development Team 68

Birst BI

JANUARY 29, 2019

According to research from Eckerson Group, when an organization deploys a BI and analytics system, roughly 10% of employees have the skills needed to produce insights from corporate data and deliver them to decision makers. That means much of the organization depends on a few experts to leverage data to make decisions.

Data Visualization 78

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 78

Userpilot

JUNE 11, 2021

This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 6, 2023

Userpilot can help measure customer growth and boost retention by tracking user behavior and creating proactive solutions to remove friction, reduce churn, and prompt feature discovery. It measures the percentage of customers who stop using your product or service within a specific time frame. Hop on a quick demo call to learn more.

Onboarding KPIs 103

Onboarding KPIs User Testing Feedback Software Analytic Tools 103

The Product Coalition

DECEMBER 5, 2019

Many companies are already starting to offer solutions for this group of people, with data-scientists as the main focus. A revolution in observability that has risen due to new technology from companies such as New Relic. In terms of cost, maintaining core-DS production is quite expensive.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

Reveal

SEPTEMBER 12, 2023

DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards. Breaking Changes All Platforms Changes in license keys: In Reveal 1.6.0, The dependency to ‘libgdiplus’ has been removed to enhance our cross-platform performance.

Data Visualization 110

Data Visualization Analytic Tools Reporting Tools Feedback Software 110