Folding Burritos

FEBRUARY 13, 2018

Goals / KPIs. What’s the current status of our goal/KPI? When are our next releases happening? What progress are you making on them? Anything we need to be concerned about? . What have you released recently? How is it moving (vs target)? Why is it moving like that? Anything we should know or think about?

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Intercom, Inc.

NOVEMBER 14, 2018

This KPI is also referred to as Marketing Qualified Leads (MQLs). This KPI is also referred to Sales Qualified Leads (SQLs). New business KPIs. Our new business KPIs measure the growth we’re driving for the company by acquiring new customers. Ideally, the vast majority of your stage one opportunities convert to stage two.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

The Product Bistro

JANUARY 3, 2017

The customer success role is a vendor position, a person or team who picks up at the end of the sales cycle, with the closed order. There are other things that this role provides, including: Tracking KPI’s – monitoring performance, utilization, and adoption, ensuring that the product is delivering *value* to the customer.

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

The Product Coalition

AUGUST 26, 2022

That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. Do you have line employees’ KPI aimed at the metric you are cutting down? This will include KPI, SLA, and other second and third-order metrics that affect your project.

Analytic Tools 141

Analytic Tools Research Software KPI Data Visualization 141

The Product Coalition

JULY 1, 2019

In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc. In healthy companies the NSM and the top KPI are highly correlated?—?they

KPI 108

KPI Data Visualization Workshop Analytic Tools 108

Alchemer Mobile

MARCH 26, 2021

And when a positive emotional connection is created with a brand, 92 percent of us are more likely to stay loyal to a brand, 88 percent are more likely to spend more , and 91 percent are willing to advocate on behalf of the brand.” ( Deloitte ). Track more than just NPS or app store ratings. However, we think NPS alone isn’t enough.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

Note that depending on your product and its usage interval, you might have to change this) Retention: 3/7/14 Day Monetization: LTV; Daily revenue per user, units sold, discount rate, unit ASP How to setup your KPI dashboard(s): Once you have done all of the above setting up your dashboard is relatively simple.

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. What is a Product Marketing KPI metric?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Mind the Product

APRIL 28, 2017

Ultimately, you’re always in a weaker position if you’ve not prepared the ground for what you hope to achieve. At a minimum, a good vision needs to identify three things: the problem you are trying to solve, who you are trying to solve it for and what outcomes you want to meet (evidenced by a solid, meaningful KPI). Bullet dodged!

Weak Development Team 168

Weak Development Team Research Software Vision KPI 168

Userpilot

OCTOBER 3, 2023

Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs. Regularly evaluate the KPI’s relevance and ability to offer actionable insights. This KPI offers insights into the initial phase of customer interactions and the visibility of your presence to customers.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Intercom, Inc.

JULY 6, 2021

Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Customers who receive a positive support experience from a company are 65% more likely to recommend that company to a friend. Improved global customer retention.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

ProductPlan

AUGUST 17, 2020

Prospects know our product exists, and it has a positive reputation. CUSTOMER KPI: Reach. BUSINESS KPI: Reach as a % of Total Addressable Market (TAM). CUSTOMER KPI: Time to deal close. BUSINESS KPI: Maps to sales booking goals. CUSTOMER KPI: Time to the first use of the critical feature. Phase 3: Set-up.

Onboarding KPIs 105

Onboarding KPIs Roadmap Customer Experience KPI 105

Mind the Product

JULY 18, 2017

The concept of the 95% significance level is well known, but you also need a sample size that minimises the risk of conflating natural variability in your data with a positive result (known as a false positive). Use charts. Have clear so-whats and a list of discussion points. What have we learnt from this test?

User Testing 195

User Testing Product Research Testing Feedback Software 195

Alchemer Mobile

DECEMBER 27, 2022

It is an indispensable KPI because it indicates how many of your users have stayed loyal. This metric is difficult to grow organically; therefore, retention numbers should be a major KPI from day one. Session statistics Session length is a good KPI to use as a baseline for app engagement. Conclusion The bottom line?

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Product Talk

JUNE 19, 2024

Along the way, we might create interview snapshots, experience maps, opportunity solution trees, story maps, KPI trees, or other visual artifacts. We interview so that we can learn how we can positively intervene in their lives. The large TV screen was the focal point, perfectly positioned for optimal viewing. Humans are messy.

Generative AI 301

Generative AI Product Research Feedback Software Analytic Tools 301

Mironov Consulting

FEBRUARY 6, 2020

And I entirely reject gross revenue as a company-wide KPI. IMHO, setting gross revenue as a primary KPI encourages sloppy short-term thinking, whale hunting, and fictitious business cases. Yet it’s the first KPI proposed by many exec teams. That will boost revenue.” One-time deep discounts will pull in more marginal deals.”

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Mind the Product

OCTOBER 20, 2017

Rather than trying to be a genius designer, you need to get a designer into the position where they can facilitate across the whole team, from the problem space to the user research to the end solution. A crew’s happiness is directly related to the quality of their outputs and so is measured as any other KPI would be.

User Testing 142

User Testing Product Research Research Software Customer Experience 142

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPI #1 Customer Satisfaction Score.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Intercom, Inc.

DECEMBER 8, 2020

However, KPIs identify more specific goals that can be adjusted based on performance. For example, you might identify patterns in your attrition rates (metric), indicating whether or not your intention to increase customer satisfaction rates for the quarter (KPI) is on track. Track your metrics effectively with Reports.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Roman Pichler

APRIL 13, 2021

But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met. To do so, I might measure market share, for instance, by tracking the product’s position in the appropriate app store. Step 3: Add Health Indicators.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Mind the Product

SEPTEMBER 18, 2018

Instead of making one-dimensional decisions based on what the data, KPI or OKR says, they have the ability to integrate intuitive knowledge of how the organization thinks and feels into the decision at hand. Someone who has the ability to do this can make things happen; they get things done, but perhaps not in the most traditional sense.

Feedback Software 171

Feedback Software User Testing Customer Experience KPI 171

Indicative

NOVEMBER 11, 2020

KPI tracking – Easily track KPIs, create dashboards, and visualize your analysis. Automated “Smart alerts” reduce manual tracking for new releases and KPI trends. Heap’s Autocapture feature can lead to bloated events and properties, potentially requiring a dedicated position to clean up and monitor the data.

Data Visualization 135

Data Visualization Analytic Tools User Testing Reporting Tools 135

Userpilot

NOVEMBER 8, 2022

OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. There are two main performance frameworks in product marketing – OKRs and KPIs. Meanwhile, a KPI is a single metric that gives a reflection of performance in one area. You can see where your wins are and where help is needed.

Onboarding KPIs 105

Onboarding KPIs Product Marketing Marketing Data Visualization 105

ProductPlan

MARCH 6, 2020

Therefore, your product outcomes need to impact company KPIs (otherwise you’re doing it wrong). Most companies establish these KPIs at the highest reaches of the organization, and each team must identify how their actions can positively influence them. For example, let’s say the KPI is increasing ARPU by 10%.

KPI 76

KPI Roadmap Product Research Software Review 76

Intercom, Inc.

DECEMBER 12, 2019

One of the things that we decided to do was to make MAUs (monthly active users) a KPI that the whole business cared about. If it’s of real value to them, the positive experience they have will drive conversions and, crucially, retention. Not only that, but an MAU has to have a bunch of criteria that makes it difficult to become.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Mixpanel

JUNE 17, 2020

That turned out to be quite positive. The post Metrics that matter to Primephonic: the KPI that drives product roadmap prioritization appeared first on Mixpanel. We had a soft launch in the Netherlands, the US, and the UK, just to measure if there was a market fit or if there was even interest in the product.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

That turned out to be quite positive. The post Metrics that matter to Primephonic: the KPI that drives product roadmap prioritization appeared first on Mixpanel. We had a soft launch in the Netherlands, the US, and the UK, just to measure if there was a market fit or if there was even interest in the product.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Birst BI

JANUARY 29, 2019

A business user simply selects a KPI of interest, and machine learning algorithms run automatically across all data points that are related to generate the key reasons “why” a KPI is trending upward or downward. Which vendors will be better positioned to take advantage of this disruption?

Data Visualization 78

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 78

Userpilot

JULY 24, 2024

Set SMART goals and KPIs for your team to keep track of their progress and drive the product development process. Define your positioning and messaging to get a clear idea of how you’ll promote your product once it’s ready for your target market. That’s where a product roadmap steps into the picture.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Userpilot

DECEMBER 5, 2023

There’s no single KPI to measure customer satisfaction. What is the KPI for customer satisfaction? Although customer satisfaction is a simple concept, there isn’t just one KPI that will provide the full picture of user sentiments. In SaaS, simplicity and ease of use correlate with higher customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Intercom, Inc.

APRIL 12, 2018

Zack: Human beings are naturally resistant to change, but one of the things I love about the design community is that people are super passionate, and for the most part very positive and supportive. The bigger releases usually have an associated shot from the Dribbble team or a blog post, and of course we read the comments.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

JANUARY 23, 2023

The main difference is that customer success OKRs set the direction for CS strategies, while CS KPIs measure progress against customer success OKRs. Thus, an OKR could be “launch customer engagement initiatives,” and the relevant KPI could be “10%+ growth of engaged customer views per month.”

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Onboarding KPIs 97

Product Talk

DECEMBER 6, 2023

Market factors: How would addressing each opportunity affect your product’s position in the marketplace? To support these activities, I recommend creating a KPI tree and/or a company-wide experience map. In my book Continuous Discovery Habits , I outlined four sets of factors that I like to assess when evaluating opportunities.

Data Visualization 320

Data Visualization Product Research Analytic Tools Research Software 320

DISQO

JUNE 7, 2019

We discovered that some advertisers are hesitant to embrace this concept, because they feel likes are an important measurement tool or KPI. On the flip side, there were some positive feelings about this latest product iteration. Some respondents felt this will bring more quality traffic to their brand. . “As

User Testing 58

User Testing Marketing Customer Feedback Feedback Software 58

Brian Balfour

APRIL 4, 2017

Every team needs a KPI Every team needs a KPI as part of their measure of success. Having a KPI for each team aligns the use of data to their work vs positioning data as a friction point. Just setting the KPI isn’t enough, though. These 3 things need to happen: The team needs have a sense of ownership over the KPI.

Data Visualization 62

Data Visualization Analytic Tools Reporting Tools KPI 62

Userpilot

MAY 8, 2023

Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market. Product challenges Product health metrics are one of the most important KPI sets to track when running SaaS businesses.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

ProductPlan

OCTOBER 26, 2021

The IMPACT approach can help you optimize your career impact by assessing yourself in order to improve your career prospects and how you position yourself when you’re actually on the hunt for a new gig. Are they super specific in what they’re looking for or searching for an athlete to grow into the position and evolve with it over time?

CTO Coach 98

CTO Coach User Testing Product Research Data Visualization 98