Intercom, Inc.

APRIL 7, 2021

85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. Every company has its own vision of what their customer-facing interactions should look and feel like. Chat has passed phone support. Proactive support is on the rise. Defining “quality”.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

The Product Coalition

DECEMBER 9, 2019

The right goals will align with your company vision, purpose, and long-term aspirations. What’s the key performance indicator (KPI) that you’re going to track? Is the objective related to your long-term goal, and does it align with your company vision? Goals are large in size and intangible; that’s why they are hard to measure.

Onboarding KPIs 78

Onboarding KPIs Outbound KPI Software Review 78

Bain Public

JANUARY 11, 2022

It might be time to make your CEO provide a clear vision. They will be involved in the outbound communications of existing and upcoming product features. The strategy remains a mystery and offers no guidance or direction to product managers and the cross-functional teams they support. Product team: Roadmap process (e.g.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Gainsight

DECEMBER 23, 2019

A million things going on outbound-driven, rapidly changing. But at the end of the day, if you don’t lay out the vision and then break those down to objectives to be accomplished by the team, it’ll be a very difficult challenge to get there. What’s the uber KPI for the department? Do you have one?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52