Mironov Consulting

FEBRUARY 6, 2020

Good KPIs should raise interesting questions and challenge prevailing wisdom. So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments. And I entirely reject gross revenue as a company-wide KPI.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Gainsight

DECEMBER 23, 2019

She was most recently customer success head at BetterWorks where she led services, customer support management, ops, and training team. How big is your revenue base that you’re managing? Other questions that you wanna ask yourself is, can a CSM realistically manage that much as well? Are you selling more to enterprises?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

We talk to Sai Boddupalli , an Exponent alumnus, on his journey being a product manager across various, distinct industries spanning automotive, e-commerce, gaming, and payments. Q: Any advice for aspiring product managers applying, interviewing, and considering offers? Q: Who’s a product manager you admire?

Automotive 68

Automotive Product Management Product Manager Technical Review 68