Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. What is a SaaS KPI dashboard? A SaaS KPI dashboard is an analytics reporting tool that helps SaaS companies monitor, measure, and improve the performance of their product or business.

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Onboarding KPIs Data Visualization KPI Dashboard 85

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. TL;DR Behavioral KPIs refer to metrics that track and measure customer behavior and engagement with your products or services.

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Onboarding KPIs KPI Analytic Tools Feedback Software 85

Userpilot

JUNE 1, 2022

In this article, you will learn: What is a KPI in SaaS? KPIs vs. Metrics. Why is it so important to track KPI, metric, or measure? A key performance indicator (KPI) is a measurable value that shows how effectively a company is meeting key business objectives. When you add context to a metric, you get a KPI.

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Onboarding KPIs KPI Analytic Tools Data Visualization 83

Mind the Product

NOVEMBER 12, 2024

In this conversation on The Product Experience podcast, Nacho Bassino shares his extensive experience in product management and coaching, discussing the evolution of the field, the importance of understanding business impact, and practical tools like KPI trees.

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Leadership KPI Customer Experience Product Manager 174

Alchemer Mobile

OCTOBER 21, 2021

And if I’m measuring on a specific outcome, let’s say like user growth, and an executive is measuring on a different ruler motivated by a different KPI or incentive structure, it’s really hard to reconcile those things because you’re measuring things differently. It’s an issue because you always measure yourself on your own ruler.

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User Testing Data Visualization Product Management Product Manager 246

Alchemer Mobile

DECEMBER 27, 2022

It is an indispensable KPI because it indicates how many of your users have stayed loyal. . This metric is difficult to grow organically; therefore, retention numbers should be a major KPI from day one. Session length is a good KPI to use as a baseline for app engagement. Churn rate is the opposite of retention rate.

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Feedback Software Research Software User Testing Customer Experience 244

The Product Guy

JUNE 29, 2020

Establish KPI’s early, communicate often, rally the troops and COMMUNICATE the product value you are delivering. Watch and learn more from product management expert, Kirsten Jepson.

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KPI Product Management Product Manager Management 183

Pragmatic Marketing

MAY 7, 2019

However, even with data and online campaign analytics, many people still make costly KPI mistakes. Why do you need marketing KPIs? These tools help marketing managers collect valuable data about their marketing campaigns for better decision making.

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KPI Data Visualization Marketing Analytic Tools 70

Pragmatic Marketing

MAY 7, 2019

However, even with data and online campaign analytics, many people still make costly KPI mistakes. Why do you need marketing KPIs? These tools help marketing managers collect valuable data about their marketing campaigns for better decision making.

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KPI Data Visualization Marketing Analytic Tools 70

Mind the Product

JUNE 8, 2018

He talked about the misunderstood term “customer” in the agile manifesto, and talked about the customer/vendor anti-pattern, the valuable/usable/feasible part of the product manager’s job, and that all of us should focus beyond the next KPI to hit. We should really care about the results we are generating for our companies and customers.

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Agile KPI Leadership Product Management 194

Intercom, Inc.

NOVEMBER 14, 2018

This KPI is also referred to as Marketing Qualified Leads (MQLs). This KPI is also referred to Sales Qualified Leads (SQLs). New business KPIs. Our new business KPIs measure the growth we’re driving for the company by acquiring new customers. Ideally, the vast majority of your stage one opportunities convert to stage two.

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Data Visualization Outbound Inbound KPI 188

Mind the Product

MARCH 8, 2019

Define a KPI to track process. Build stuff and try to improve KPI. This can be counter-intuitive, as it means revenue isn’t a top priority in the short term, but in the long term it means the business will grow. How do you do this practically? Define the problem you’re solving. Build Conviction.

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KPI Banking User Testing Product Research 172

Folding Burritos

FEBRUARY 13, 2018

Goals / KPIs. What’s the current status of our goal/KPI? When are our next releases happening? What progress are you making on them? Anything we need to be concerned about? . What have you released recently? How is it moving (vs target)? Why is it moving like that? Anything we should know or think about?

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Data Visualization Reporting Tools Technical Review Customer Experience 397

Roman Pichler

APRIL 13, 2021

But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met. As I’ve already chosen user feedback , net promoter score , and referral rate , I would not add another metric at this stage.

Feedback Software 261

Feedback Software Data Visualization Analytic Tools Research Software 261

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. “Why are we working on this?”. Why is that taking so long?”. “Is Is that thing fixed already?”. How long will we be down for?”. Did you know there’s a bug when people try to do ‘so and so’?”. Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”.

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Data Visualization Product Research Feedback Software Reporting Tools 347

Mixpanel

MAY 27, 2021

With the right Growth KPI in place for active usage, you make a tangible impact on the business when you improve the number. Making that a Growth KPI would have shown a dip in your operation fairly early on, signaling a need for some changes. Step one is to define the Growth KPI in your analytics tool.

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Data Visualization KPI Customer Experience Analytic Tools 140

Userpilot

OCTOBER 5, 2021

What are KPIs? KPI stands for key performance indicators , and they are a way for you to understand the performance against the key results that you have set. Let's tap into our examples again and look at how we might understand performance with a KPI example added: Real-world example: Objective: Reduce body fat %.

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Onboarding KPIs Analytic Tools KPI Customer Experience 141

The Product Bistro

JANUARY 3, 2017

There are other things that this role provides, including: Tracking KPI’s – monitoring performance, utilization, and adoption, ensuring that the product is delivering *value* to the customer. Regardless of what sales sold, the Customer Success role is to ensure that the customer realizes the value that they expected.

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Reporting Tools Analytic Tools Research Software Customer Experience 247

Mind the Product

SEPTEMBER 5, 2019

If you release a product or feature and start looking at the KPIs every waking hour, changing things on the fly when the KPI doesn’t immediately move in a positive direction, you will be acting against background noise and ruining any results by course-correcting against it. Picking the Wrong North Star Metric.

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Data Visualization KPI Customer Experience User Testing 138

The Product Coalition

NOVEMBER 13, 2022

KPI-1 : Cycle time reduction. Let’s define the next set of KPIs. KPI 2 : # Insurance Carriers using the solution? —?Hypothesis: Hypothesis: 2 in year 1, 10 in year 2, 20 in year 3, 50 in year 4 KPI 3 : Annual Revenue? —?Hypothesis: Fast We hypothesized that the solution could reduce cycle time by up to 15 days.

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KPI Data Visualization Framework Customer Experience 125

The Product Coalition

JULY 1, 2019

In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc. In healthy companies the NSM and the top KPI are highly correlated?—?they

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KPI Data Visualization Workshop Analytic Tools 97

The Product Coalition

AUGUST 26, 2022

That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. Do you have line employees’ KPI aimed at the metric you are cutting down? This will include KPI, SLA, and other second and third-order metrics that affect your project.

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Analytic Tools Research Software KPI Data Visualization 127

ProductPlan

AUGUST 17, 2020

CUSTOMER KPI: Reach. BUSINESS KPI: Reach as a % of Total Addressable Market (TAM). CUSTOMER KPI: Time to deal close. BUSINESS KPI: Maps to sales booking goals. CUSTOMER KPI: Time to the first use of the critical feature. BUSINESS KPI: Time to goal monthly recurring revenue (MRR). Phase 2: Evaluate & buy.

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Onboarding KPIs Roadmap Customer Experience KPI 105

The Product Coalition

FEBRUARY 14, 2023

A useful approach to providing clear business context is to build and maintain a KPI Tree, which is an easy-to-understand map of all the key KPIs rolled up from the lowest level to the top-line metrics (e.g.

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Data Visualization Customer Feedback KPI Customer Experience 146

Intercom, Inc.

OCTOBER 16, 2018

“Mastery of the soft skills contributes to success in the conventional KPIs” In developing your own KPI model, we recommend getting feedback and guidance from your more tenured reps and engineers as they are the ones on the front line day in and day out. They will know whether or not these KPIs are achievable.

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Weak Development Team Customer Experience User Testing Customer Feedback 154

The Product Bistro

JULY 12, 2016

Provided to the audience was a financial balance sheet, some KPI’s, and a short summary of the history. Additionally, a scenario of a product group as part of a large company that had good initial revenue and traction, but beginning to really falter in the middle of the third year.

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Weak Development Team KPI Construction User Testing 170

Alchemer Mobile

MARCH 26, 2021

Don’t get us wrong – we think it’s incredibly valuable to have one KPI that gives a pulse on the entire customer experience. Track more than just NPS or app store ratings. If you’re new to the Apptentive blog, you might not know this but we’re not the biggest fans of NPS. However, we think NPS alone isn’t enough.

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User Testing Customer Experience Feedback Software Research Software 257

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

Note that depending on your product and its usage interval, you might have to change this) Retention: 3/7/14 Day Monetization: LTV; Daily revenue per user, units sold, discount rate, unit ASP How to setup your KPI dashboard(s): Once you have done all of the above setting up your dashboard is relatively simple.

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Data Visualization Dashboard User Testing KPI 170

Mironov Consulting

FEBRUARY 6, 2020

And I entirely reject gross revenue as a company-wide KPI. IMHO, setting gross revenue as a primary KPI encourages sloppy short-term thinking, whale hunting, and fictitious business cases. Yet it’s the first KPI proposed by many exec teams. That will boost revenue.” One-time deep discounts will pull in more marginal deals.”

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B2B Enterprise Onboarding KPIs User Testing 118

UX Planet

FEBRUARY 19, 2024

OKR vs KPI Before we dive into individual parts of OKR, it’s essential to explain the difference between KPI and OKR. Many people believe that KPI and OKR are the same thing, which is untrue. KPI and OKR serve different purposes. KPI and OKR. KPI helps us evaluate how well something is working in our organization.

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KPI User Testing Product Research Customer Experience 84

Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. What is a Product Marketing KPI metric?

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Onboarding KPIs Analytic Tools Feedback Software Product Marketing 91

The Product Coalition

OCTOBER 12, 2020

In the end, we had great momentum on the deal size, but if we considered revenues as our KPI, we were at a standstill. The big issue was that in the context of very low budget, the extra data was just a nice-to-have for marketing teams. It wasn’t helping them much. So they were not converting to paying for the product.

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Startups Data Visualization KPI Analytic Tools 171

Userpilot

OCTOBER 3, 2023

Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs. Regularly evaluate the KPI’s relevance and ability to offer actionable insights. This KPI offers insights into the initial phase of customer interactions and the visibility of your presence to customers.

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Onboarding KPIs Customer Experience User Testing Customer Feedback 93

Alchemer Mobile

DECEMBER 27, 2022

It is an indispensable KPI because it indicates how many of your users have stayed loyal. This metric is difficult to grow organically; therefore, retention numbers should be a major KPI from day one. Session statistics Session length is a good KPI to use as a baseline for app engagement.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Mind the Product

MARCH 13, 2020

Using tools such as the Opportunity Solution Tree , a KPI tree, or even just a whiteboard and Post-Its, we can bring structure to user and stakeholder needs before we look at solutions – and avoid getting attached to our own biases.

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User Testing KPI Data Visualization Vision 161

Mind the Product

NOVEMBER 16, 2018

At FreeAgent, as soon as a KPI goes red, a team can switch off whatever they’re doing and divert resource to fix it. Pulling these metrics and indicators together into a scorecard that is understood across the organisation, democratises the appreciation of where the product is.

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Onboarding KPIs User Testing KPI Customer Experience 137

Birst BI

DECEMBER 18, 2018

Historically, business users have been presented with dashboards that describe the current state of a KPI, i.e. Net Profitability, Customer Retention, and more. What happens next is a treasure hunt in identifying the drivers of the KPI’s behavior. What business pain points does Birst Smart Analytics address? How does it work?

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Data Visualization Analytic Tools Artificial Inteligence KPI 89