Userpilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? There are quite a few solutions around, so it might be difficult to find, especially as we’re not talking about one specific set of tools but rather a whole range of different solutions covering a range of use cases.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Reporting Tools 82

Userpilot

AUGUST 24, 2021

You keep hearing that self-service support in SaaS is a must. In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). when to mix self-service support with human interaction. when to mix self-service support with human interaction.

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 86

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 86

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Reporting Tools 86

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 125

Data Visualization Reporting Tools Feedback Software Customer Feedback 125

Userpilot

MAY 1, 2024

Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024! Userpilot is the best in-app customer engagement solution for web apps. Pendo is the best customer engagement tool for mobile apps.

Analytic Tools 85

Analytic Tools Research Software Feedback Software Reporting Tools 85

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Userpilot

AUGUST 1, 2024

Wondering what tools you should have in your PLG tech stack to guarantee business success? Successful SaaS companies don’t rely on a single tool doing all the work to drive product-led growth but a multitude of tools specializing in different tasks simultaneously.

Analytic Tools 82

Analytic Tools Data Visualization Feedback Software Research Software 82

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Education 89

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 92

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 92

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? This comprehensive guide breaks down the top 10 platforms, comparing features, pricing, and benefits to help you make an informed decision. Nextiva : Best customer experience software for unified communications.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Reporting Tools 73

The Product Coalition

SEPTEMBER 24, 2024

In some instances, these innovations feel like game-changers, set to transform the experience for users across the board. In others, though, it’s clear they’re more of a response to market demand than a well-thought-out solution. The real difference lies in whether these features address genuine user needs.

Artificial Inteligence 116

Artificial Inteligence Reporting Tools Data Visualization Research Software 116

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. AI tools are a must in customer service.

Artificial Inteligence 86

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 86

Userpilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. This article delves deep into customer service surveys and how to do it right. The main customer service survey categories include NPS, CES, and CSAT. What is a customer service survey?

Data Visualization 70

Data Visualization Reporting Tools Analytic Tools Feedback Software 70

Usersnap

FEBRUARY 17, 2022

Placed strategically, easy to spot, and asking the right question, it can help you improve your customer experience and ultimately your product roadmap. Let’s look at some of the tools you can use to create the best feedback button for your website and application. get ratings of your products or services. ” Horst Schulze.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

AUGUST 23, 2024

You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. TL;DR Customer onboarding in banking focuses on setting up the customer account and familiarizing them with the bank’s product or service. Let’s dive right in!

Analytic Tools 85

Analytic Tools Feedback Software Banking Data Visualization 85

Userpilot

JULY 17, 2023

Looking for customer service best practices to provide stellar support? They want issues resolved ASAP without friction and can even switch to competitors if dissatisfied with your service. TL;DR 10 best practices for great customer service: Offer in-product guidance to remove friction and decrease the need for support.

Reporting Tools 74

Reporting Tools Data Visualization Analytic Tools Feedback Software 74

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. How to measure customer satisfaction to ensure happy customer service? What is happy customer service?

Data Visualization 82

Data Visualization Reporting Tools Customer Experience Customer Feedback 82

Userpilot

MAY 31, 2022

They deal with numerous tools every day, so they subconsciously expect exceptional customer service. Proactive support eliminates friction throughout the user journey and provides the assistance they need to accomplish their goals without a hitch. You can use several tools for proactive customer support.

Feedback Software 81

Feedback Software Reporting Tools User Testing Customer Feedback 81

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Research Software 85

Userpilot

APRIL 30, 2024

TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. System status visibility.

Customer Experience 69

Customer Experience Data Visualization User Experience Analytic Tools 69

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education?

Feedback Software 83

Feedback Software Analytic Tools Reporting Tools Data Visualization 83

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. This is especially true when trying to implement an in-app support infrastructure within your platform. Want to improve your fintech customer experience?

Analytic Tools 70

Analytic Tools Feedback Software Reporting Tools Data Visualization 70

Userpilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. TL;DR A resource center provides tailored content to aid users in problem-solving your product. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service.

Feedback Software 80

Feedback Software Analytic Tools Research Software Data Visualization 80

Userpilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!).

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Here, we have listed a few popular customer segmentation software options and described their pros and cons. Moreover, you will learn what data each tool provides and how to use them to accomplish tasks. What is a customer segmentation tool? Dozens, hundreds?

Analytic Tools 86

Analytic Tools Research Software Data Visualization Reporting Tools 86

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. But this is where customer experience automation (CXA) comes in. In this article, we will be covering everything you need to know about customer experience automation.

Feedback Software 76

Feedback Software Customer Experience Reporting Tools Data Visualization 76

Userpilot

OCTOBER 21, 2022

Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Customer relationship management (CRM) refers to the strategies, processes, and technologies used to build and maintain relationships with customers. Personalized customer experiences.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Reporting Tools 81

Userpilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. TL;DR User behavior trends are not the same as consumer behavior trends. Frictionless sign-ups and proactive support are now essential for winning over users.

Analytic Tools 86

Analytic Tools Data Visualization User Testing Reporting Tools 86

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Customer engagement has a large impact on customer experience and satisfaction, so it’s something you shouldn’t take lightly.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

eG Innovations

AUGUST 4, 2022

Microsoft Azure Monitor used with services such as AVD) will usually include options to use both static and dynamic thresholds and occasionally combine them. In a large enterprise, a monitoring tool that provides visibility into the different network, server, and application tiers can collect millions of metrics. Dynamic Thresholds.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 84

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 84

Userpilot

MAY 5, 2023

A self-service customer experience has no downsides. On the customer side, it provides a seamless experience that empowers customers to use your product without any friction. But how do you provide a smooth self-service experience that drives real benefits? What is customer self-service?

Feedback Software 74

Feedback Software Reporting Tools Customer Experience Data Visualization 74

Userpilot

OCTOBER 17, 2023

Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 74

Data Visualization Analytic Tools Research Software Feedback Software 74

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. This depends on your use case. What’s your budget? There are many variables to consider.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52