Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Intercom, Inc.

SEPTEMBER 21, 2022

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% As a result, most companies are using chatbots and knowledge bases to resolve customers’ queries without involving their teams.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. An intuitive knowledge base.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Moreover, you can use them to collect user feedback to track user sentiment and identify areas for improvement.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52