Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. Leadership doesn’t always mean management Many professionals enter product management from technical backgrounds, such as engineering or development.

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Reporting Tools Feedback Software Customer Feedback Technical Review 179

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers. But they’re facing big barriers.

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Data Visualization Reporting Tools Analytic Tools Technical Review 209

Userpilot

NOVEMBER 17, 2024

Why product analytics fails The ongoing process of tracking analytics is riddled with errors and roadblocks that prevent teams from making informed decisions. It also draws out the process by requiring time-consuming agreement on needs and strict protocols, like QA reviews. Think about Apu, the ever-diligent Kwik-E-Mart owner.

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Data Visualization Analytic Tools Software Review Feedback Software 93

Product Talk

MAY 4, 2022

It’s not about finding the right tech stack; it’s about finding the tech stack that works for your team. When it comes to the tools that support your continuous discovery, it’s not about finding the right tech stack. It’s about finding the tech stack that works for your team. Tweet This.

Research Software 251

Research Software Feedback Software Product Research Data Visualization 251

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. If the pandemic has taught us anything, it’s how quickly things can change and how fast certain information can become outdated. However, with the right tech stack, your team can handle even complex payment problems with ease. Pain points made powerful.

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Customer Experience Technical Review User Friction Data Visualization 209

Product Innovation Educators

AUGUST 14, 2023

He is convinced that product is the single most important success driver for tech companies, which is why he founded Prodify to share what he learned from being an advisor to over 50 tech companies to realize their full potential. Ben has led successful technology products for the last 25 years. He

Technical Review 268

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Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Then iron out any adjustments as a result of these reviews. Let’s dive into detailed guidance for each step.

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Strategy Technical Review Product Strategy Product Research 117

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. Data included: Ratings and reviews. Technology (media creation, connectivity, etc.). This is mostly due to seasonality (e.g.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

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Roman Pichler

APRIL 7, 2025

Additionally, you should review AI-generated answers rather than blindly trusting a tool, even if the results sound very convincing. Fourth, do you systematically review the product strategy? Do you keep an eye on the competition and relevant trends, including new technologies ? See, for instance, [link].

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Product Strategy User Testing Data Visualization Strategy 192

Folding Burritos

FEBRUARY 13, 2018

High-level information-passing is about informing others about our goals’ status and progress, creating alignment. Low-level information-passing is about keeping other updated about our work in progress and releases, so they’re able to do their jobs with more efficiency. In most places, that’s still email.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Roman Pichler

OCTOBER 6, 2020

What architecture patterns and technologies may be used? This includes discovering the right UX design and functionality and making the right technical decisions. Additionally, I recommend running weekly review sessions to understand the progress of the discovery work and adapt it if necessary. How might people use the product?

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Product Research Technical Review Feedback Software Research Software 287

Alchemer Mobile

APRIL 14, 2021

While the world around us shifted in response to the pandemic, consumers turned to media apps as an outlet to stay informed, connect with loved ones, decompress, and even have some laughs. Technology (media creation, connectivity, etc.). Music apps had the most app store ratings and reviews out of all Media subcategories.

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Feedback Software Research Software Technical Review User Testing 246

UX Planet

MARCH 15, 2025

Why My AI Learning Approach is Different When I first began exploring AI, I quickly realized that most learning resources available online are heavily technical. I wanted to learn how to leverage AI strategically from a product managers perspective rather than from a deep technical standpoint. Learn more at Empathy &AI.

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Data Visualization Artificial Inteligence Customer Feedback Technical Review 106

The Product Guy

SEPTEMBER 27, 2016

Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management. Ladislav Bartos Product Manager, Gumtree.com.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. The kiosks are interactive devices that provide concession, flight, point of interest and flight information to the passenger. Passengers can scan their boarding pass on the kiosk and obtain flight, gate and concession information.

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User Testing Weak Development Team Product Research Customer Experience 419

The Product Guy

JUNE 25, 2018

If successful – save the information and discuss with your manager during your next 1:1. 2) understand why certain items were prioritized high vs. low to make more informed judgment calls without involving my manager in the future. I am working on a fairly large scale project with my manager that touches multiple tech teams.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

The Product Coalition

NOVEMBER 11, 2021

Guest post by Rebecca Monfries, Head of Delivery at Terem Technologies, and Nathan Bruce, Lead Business Analyst at Terem Technologies. During Definition you want to focus on moving past the discovery concepts, making detailed choices (about tech, design and requirements) and obtaining enough clarity to start developing solutions.

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Definition Technical Review Customer Experience User Friction 198

Product Management University

APRIL 25, 2023

Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. It doesn’t use a traditional format but contains much of the same information, albeit in a different structure that’s more conducive to communicating WHY they should hire you.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

The Product Coalition

NOVEMBER 17, 2023

However, the challenge lies in dealing with the rapidly expanding volume of data due to incorporating both traditional and non-traditional data sources into the data governance ecosystem. However, this data often exists in different formats, structures, and locations, posing challenges for deriving meaningful insights or informed decisions.

Data Visualization 141

Data Visualization Reporting Tools Artificial Inteligence Information 141

Roman Pichler

JANUARY 20, 2025

1] Figure 1: A Product Strategy System You can use the model in Figure 1 to review and improve your current product strategy approach. Figure 5: A Tool to Capture the Product Vision and Strategy Lets take a closer look at the four bottom sections of the Product Vision Board, as they cover the key information a product strategy should contain.

Systems Review 167

Systems Review Product Strategy Strategy Product Research 167

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

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Reporting Tools Technical Review Data Visualization Research Software 222

Product Innovation Educators

AUGUST 26, 2024

Organizations are trying to figure out how to use these technologies effectively while keeping employees productive and motivated. Uncertainty and Ambiguity in Adoption Integrating generative AI into existing work processes isn’t always straightforward.

Data Visualization 290

Data Visualization Generative AI Research Software Artificial Inteligence 290

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. Ratings and reviews: One of the few places customers give feedback is in the app stores in the form of ratings and reviews.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Product Management University

DECEMBER 11, 2024

Itll probably take you longer to verify the information and the sources than it took to complete the market analysis. Now all you have to do is ask AI to format the information into something thats easily consumable for your stakeholder audience and do it in the proper tone, for example, formal corporate speak, or a more conversational voice.

Product Management 130

Product Management Product Manager User Testing Management 130

Melissa Perri

JULY 23, 2024

I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. Other Times, it's due to a lack of skill set in product leaders. Lots of data goes into pinpointing.

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Weak Development Team Product Research Research Software Feedback Software 250

Product Management University

SEPTEMBER 11, 2024

Learn Targeted Skills in Small Chunks On the Go Today, Product Management University announced the availability of 15 new micro learning courses for high technology product managers in B2B. As workloads grow heavier and product management teams are asked to do more, there’s less time to learn new skills or keep current skills sharp.

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Product Management Product Manager User Testing Technical Review 264

Intercom, Inc.

NOVEMBER 4, 2020

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Product Innovation Educators

OCTOBER 3, 2022

6:11] What technical skills have you found helpful for your CPO role? You have to understand finance, technology, and customers. On the technical side, for me it’s been learning by hook or by crook. I see all sorts of new information. Action Guide: Put the information Rick shared into action now.

Technical Review 251

Technical Review Research Software Finance User Testing 251

Lenny Rachitsky

OCTOBER 22, 2024

Salary transparency is an increasingly important topic in tech, as professionals are keen to maximize their compensation, and companies are looking to hire and retain top talent. This can be more informative than just looking at the range (which is sensitive to outliers).

Data Visualization 132

Data Visualization Product Management Product Manager Product Research 132

The Product Guy

JULY 4, 2019

We provided consulting, insurance brokerage, information technology and business process outsourcing services. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

Roman Pichler

NOVEMBER 3, 2020

Instead, strategy and execution have to be closely connected: The former should not only guide execution, but execution should inform strategy changes and help adapt the strategy. Sample product goals are acquiring new users, increasing engagement, removing technical debt to future-proof the product, and generating revenue.

Product Strategy 420

Product Strategy Strategy Product Research Technical Review 420

The Product Guy

JUNE 20, 2019

It takes a village to successfully manage a product and as a product manager, you will become the central hub within your company for a lot of critical information about your products, market, clients, competitors and prospects. Your management team will be interested in different information to clients, for example.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Intercom, Inc.

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Make sure that they integrate seamlessly to create a tech stack that works harder for you.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. According to Forrester, knowledge workers spend around 30% of their time searching for information. Sound familiar?

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Roman Pichler

JANUARY 7, 2020

Release planning enables organisations to make informed investment decisions; it sets expectations, aligns stakeholders and development teams; and it allows product people to guide the work of the dev team. Sample goals include acquiring new users, increasing conversion, reducing cost, and removing technical debt to future proof the product.

Technical Review 251

Technical Review Customer Experience Systems Review Feedback Software 251