UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. As I delve deeper into understanding the capabilities and limitations of Artificial Intelligence, I see an opportunity for AI/ML to improve an existing flow in the Automotive industry. Image Credit: Karena E.I

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Product Management University

JULY 10, 2020

Credibility with investors, shareholders, financial analysts, industry analysts, etc. It’s important to understand industry best practices here before you build or position a solution. It’s just a good practice to remind your target customers WHY something is important. You never know where their heads are!

Marketing 241

Marketing Customer Feedback Workshop Positioning 241

Alchemer Mobile

APRIL 21, 2021

Education was one of the hardest hit industries in 2020. But the category is broad, and consumer expectations and behavior varies dramatically between industries. When we layer on sentiment distribution , you can see the difference between negative, neutral, and positive sentiment across app store reviews.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Product Management University

OCTOBER 19, 2023

company name] expands its AI coach language to 96, the most in the industry. Play the role of prospective customer and see if any of these headlines give you a reason to read the body of the press release. company name] introduces fully integrated video that expands the power of the [company name] technology platform.

Product launches 264

Product launches Product Research Weak Development Team Vision 264

Alchemer Mobile

DECEMBER 21, 2022

In measuring expressed sentiment, we segment customers into four categories: Fans Shifted to Risks: Customers whose expressed emotion has shifted from positive to negative, or from Fan to Risk. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan. Conclusion.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

APRIL 6, 2021

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. Companies in both Restaurant and Food Service used their apps to get useful information about service changes in front of consumers, embracing the shift to mobile the industry experienced.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

bpma ProductHub

OCTOBER 2, 2017

Don Stoddard has held senior positions is Product Management and Product Marketing over the last 20 years. He has worked for both small and large companies in the B2B software industry. This is being hosted at Kronos new offices in Lowell on Thursday, October 12, 2017 | 6:15 to 8:45 pm. Register @ www.bostonproducts.org.

Books 394

Books Software Review Roadmap Workshop 394

Alchemer Mobile

FEBRUARY 24, 2022

Regardless of your product or industry, there are five key areas to look at when tracking customer sentiment. Net Promoter Score, or NPS, is considered a leading growth indicator across industries. It is a measure of customer loyalty that can be benchmarked across other players in your industry. No, not NPS. Let us explain.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Alchemer Mobile

DECEMBER 8, 2022

Aggregate customer sentiment findings (combined across industries). We analyzed data from the following industries for the 2021 calendar year to see what trends we could find in relation to customer sentiment and how it changes depending on the season. Travel industry customer sentiment findings.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

MAY 12, 2022

Industries represented within the subcategories have vastly different business goals. Mobile teams working on Family apps experimented with talking to more new consumers at different times throughout the year, and saw mostly positive waves of change as a result.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264

Alchemer Mobile

DECEMBER 28, 2021

In measuring expressed sentiment, we segment customers into four categories: Fans Shifted to Risks: Customers whose expressed emotion has shifted from positive to negative, or from Fan to Risk. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Alchemer Mobile

DECEMBER 16, 2020

The lifetime value of a finance customer is higher than most other industries , so when a customer does leave, it’s a much bigger hit to the company. On the flip side, they directed anyone who answered “Yes” to the Love Dialog to leave a positive review on the app store. Remove silos between product, marketing, and customer service.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Intercom, Inc.

JUNE 10, 2020

How they use your product, what they think about your product, what they think about competing products, how they think about how your product is positioned and priced. Because your product changes, your industry evolves, technology evolves, and your competitors get better, you must continue to have direct experiences with your customers.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Alchemer Mobile

APRIL 28, 2021

Depending on industry (energy, manufacturing, security, et. When we layer on sentiment distribution, you can see the difference between negative, neutral, and positive sentiment across app store reviews. One size did not fit all for Utilities apps in 2020. Working in Mobile Utilities in 2021.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

AUGUST 5, 2020

But many brands – specifically ones in traditionally transactional industries like finance – fail to capitalize on this. With the introduction of mobile apps, this industry has taken on an even more robotic feel. They want to be heard. Customers go their entire lives without interacting with an actual person.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Intercom, Inc.

NOVEMBER 18, 2020

Suddenly, the turning tide has become a tsunami; discussing the impact of COVID-19 on retail, Vaughan Fergusson, founder and director of the cloud-based point-of-sale and retail management software Vend , says, “In the space of nine months, we’ve had 10 years of industry acceleration.”. Retail as an industry knows how to survive and adapt.

Customer Experience 239

Customer Experience Presentation Startups Positioning 239

Intercom, Inc.

MARCH 3, 2021

And it’s the quality of those decisions – and the speed at which you can make them – that will dictate how fast you can bring value to customers and realize positive impact for your business. We hope you find it useful, no matter your industry or size. Product decision-making framework from Intercom. Curious about this framework?

Framework 260

Framework Customer Experience Customer Feedback Product Research 260

Intercom, Inc.

DECEMBER 31, 2019

If anything, this was the decade they collectively became leaders not just of the technology industry, but of industry itself – Apple overtook ExxonMobil as the world’s most valuable company by market cap in August 2011 (that month again), and then became the first trillion-dollar company by market cap in 2018.

Artificial Inteligence 259

Artificial Inteligence Entertainment Customer Experience Messaging 259

Product Management Unpacked

AUGUST 21, 2020

Companies of all sizes across industries are looking to hire product managers. With this in mind, company culture, resources and the specific demands of different roles probably play a big part in your decision to take a product management position at a company. Product Management at a Startup .

Enterprise 204

Enterprise Startups User Testing Product Research 204

Intercom, Inc.

MARCH 10, 2021

When you’re working in a fast-paced industry, it’s all too easy to reach burnout no matter what role you’re in. Practice the art of the “positive no”. Enter the “positive no.” ” This term was made popular by author William Ury in his book The Power of a Positive No. .” statement.”

Strategy 245

Strategy User Testing Product Research Research Software 245

Intercom, Inc.

OCTOBER 13, 2020

This is what you want to design for – you can ship a first version with machine learning that’s not amazing, but it doesn’t really damage the end user experience, because the design makes the cost of false positives relatively low. What was the cost of a false positive going to be? Would end users be glad to see the bot?

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Roman Pichler

JANUARY 22, 2024

Once you have established an effective product strategizing approach —which often is challenging enough—you’ll be in a great position to transfer your learnings onto the portfolio level. Notes [1] The article is based on my work with different clients in different industries using different product portfolios.

Weak Development Team 265

Weak Development Team Strategy Software Review Vision 265

Product Management University

FEBRUARY 12, 2024

Start by looking at specific market segments, preferably vertical industry segments. Do this for your top 3-5 market segments and then develop lead generation campaigns with messaging that’s industry specific. The Most Basic Rule of Product Positioning 3. It’s more about demonstrating stronger leadership.

Product Marketing 147

Product Marketing Marketing Customer Experience Differentiation 147

Alchemer Mobile

APRIL 27, 2021

Increase customer acquisition by proactively prompting people to share their positive experiences in public channels. No matter your industry, the primary goal of all products is to have highly-engaged customers. App store ratings and reviews. Cost to acquire a customer (CAC) or cost per install (CPI). Return on ad spend.

User Testing 245

User Testing Product Manager Product Management Customer Experience 245

Intercom, Inc.

FEBRUARY 2, 2022

These questions can be answered by a familiar model – that which the film industry has used to support movie releases for decades. Here, we’ll dive into the ways we can apply the film industry’s tried and tested model to future projects. Translating film industry phases to tech. Screenplay: The story you will tell.

Data Visualization 220

Data Visualization User Testing Technical Review Magazine 220

Product Management University

NOVEMBER 14, 2022

For example, your accounts payable solution gives organizations a more accurate/predictable cash flow (strategic value) by eliminating invoice errors that lead to overpayments, underpayments, and penalties (tactical problems) that can distort its cash position (consequences). Here’s the difference. healthcare). Which Approach is Best For You?

Product Marketing 147

Product Marketing Marketing Reporting Tools Healthcare 147

Intercom, Inc.

APRIL 9, 2020

If they’re able to at least come to work and have an environment and a tone of positivity, of purpose, of comfort – where they know that they’re cared about, where they know that they have folks in their corner – they’ll rally behind the mission. So that’s been really nice. We appreciate your patience.”

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

MARCH 1, 2022

New at Intercom will tell you more about Intercom’s company mission, unveil our most exciting new features, spotlight our customers, and hear from the experts on how this transformation is reshaping multiple industries. We’re optimistic and positive. Why we’re hosting a virtual event. We go further together.

Events 211

Events Customer Experience Feedback Software User Testing 211

Product Management Unpacked

NOVEMBER 2, 2021

The event was organized by Energy Systems Network, an initiative of the Central Indiana Corporate Partnership, a non-profit industry consortium promoting innovation in advanced energy technology. That includes prestigious competitions, capstone projects, internships, and jobs with major industry partners.

Research Software 223

Research Software Systems Review Technical Review Development 223

Product Management University

AUGUST 3, 2020

The answer to that question usually relates to the market dynamics in the customer’s industry and how those dynamics are forcing their hand strategically. Market dynamics in the customer’s industry and their impact on the customer’s strategic priorities. In other words, what happened that suddenly elevated that problem to the A-list?

Customer Experience 246

Customer Experience Product Research Workshop Framework 246

The Product Guy

NOVEMBER 5, 2024

A strong PM brand can: Increase your influence internally with stakeholders and externally within the industry. Build trust with teams and leadership, positioning you as a thought leader and a go-to person for strategic decision-making. This clarity helps shape how you position yourself both internally and externally.

Branding 117

Branding Feedback Software Analytic Tools Product Manager 117

Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

DECEMBER 21, 2020

Enter the pandemic – the dramatic changes across multiple industries precipitated even more pressure on time-strapped support teams. In it, he goes through some cognitive behavioral therapy (CBT) techniques you can use to challenge negative thoughts and reinforce positive ones. This was already a tough balancing act.

Customer Communications 232

Customer Communications Customer Experience Technical Review Healthcare 232

Alchemer Mobile

MAY 17, 2022

You can use this data to track changes in customer emotion and hone in on why customer feelings changed, positively or negatively. Keep in mind, it is important to take your industry into consideration when determining feedback methods and strategy. Step 3: Select the right in-app feedback software.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Product Management University

AUGUST 15, 2023

Does portfolio management mean that I’ll be adding more industry-specific features to my products? In some cases, yes but not always. Here’s the thing to keep in mind. Let’s apply the 80/20 rule. Your customers across all market segments do the same things the same way 80% of the time and 20% different.

Product Manager 246

Product Manager Product Management White Paper Management 246

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. This allows for some nuance in Intercom’s use cases as the industry progresses towards alignment on these terms. The language we use shapes our world. Sam experienced the lasting effects words can have. Keep the conversation going.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Sachin Rekhi

APRIL 12, 2020

The most successful businesses realize this and work hard to continually protect their strategic position. Netflix's traditional streaming service put it in a precarious strategic position as it had to continually license content from owners, pay licensing fees based on consumption, and renegotiate those deals every few years.

Strategy 212

Strategy User Testing Technical Review Software Review 212