Intercom, Inc.
FEBRUARY 22, 2019
They can recognize and answer multiple forms of the same question and can be trained to give responses using your preferred voice and tone. You can also train your bots to provide better answers. That’s a good opportunity to do some training and add those questions into your database. So far, it’s been a massive success!
Intercom, Inc.
OCTOBER 13, 2020
Support teams get a lot of repeated inbound questions, which get tedious to answer. We took an off-the-shelf Python search engine and built another test bot that could answer our own inbound support queries. The solution we reached for was to train the bot by mining historical questions. Case study: Resolution Bot.
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Userpilot
SEPTEMBER 5, 2022
Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?
Intercom, Inc.
OCTOBER 30, 2018
The most common way to think about leads is to put them in two buckets: inbound and outbound. And unlike your visible pipeline of inbound and outbound leads, your invisible leads can’t be called or emailed. The first is owned by marketing and the second by sales. Where does the invisible sales pipeline come from?
Intercom, Inc.
JULY 6, 2021
At Recruiterbox, Chelsea Baker instilled this respect for cultural differences through rigorous training: “[Supporting customers globally requires an] understanding of the cultures you’re working with and training for your team to make sure they’re being mindful of how different cultures process information or communicate.”.
Intercom, Inc.
NOVEMBER 20, 2018
Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. Historically sales training has been a pretty low priority for most entrepreneurs. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity.
Intercom, Inc.
OCTOBER 16, 2019
At this level, your customer acquisition strategy needs to primarily be an organic one, based on inbound marketing, such as creating quality content that educates the market and attracts prospects to your site. If your application is a self-service one, focus on content and inbound marketing as your primary source of leads.
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