Ask Benny

AUGUST 27, 2024

This approach risks transforming product teams into mere feature factories, jeopardizing their ability to do both inbound and outbound and deliver substantial value. The Role of the Product Leader Marty underscored that the product leader's role encompasses strategic decision-making and mentoring product managers.

Product Management 113

Product Management Product Manager Outbound Inbound 113

Intercom, Inc.

JUNE 23, 2020

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. Self-serve Support and bots to automatically answer all common customer questions, reducing inbound volume to support agents. This leads to more and more inbound support volume. This reduces inbound volume.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Intercom, Inc.

MAY 13, 2022

Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone. How do call centers work?

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Satisfaction 118

Intercom, Inc.

NOVEMBER 14, 2018

For our inbound leads – new leads that are generated by marketing activities – we track: Sales eligible lead delivery: The total number of inbound leads across all channels that are passed from the marketing team to sales based on shared qualification criteria. Take your inbound and outbound opportunities, for example.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Userpilot

MARCH 7, 2024

Inbound marketing funnel reports focus on the effectiveness of marketing efforts in attracting the interest of potential customers and turning them into leads. Outbound marketing funnel reports help organizations evaluate the impact of and refine their outbound processes, for example, cold emailing.

Data Visualization 84

Data Visualization Reporting Tools Analytic Tools Customer Experience 84

Gainsight

OCTOBER 23, 2019

If you’re familiar with HubSpot, then the word that probably comes to mind is “inbound.”. In 2018, based on a new set of observations, we decided to update one of the core concepts of inbound marketing. Today, we’re going to adapt the inbound methodology to encompass tenets of customer success. From Funnel To Flywheel.

Inbound 55

Inbound User Testing Customer Experience Customer Feedback 55

Lenny Rachitsky

JANUARY 16, 2024

ARR = New ARR + Expansion ARR + Reactivation ARR – Churned ARR – Contraction ARR New ARR = Leads * qualified leads rate * meeting booked rate * win rate * ACV Leads = Direct + indirect Direct = Outbound + inbound Outbound Cold emails Cold calls Cold DMs Events Inbound Paid ads SEO Referrals (e.g.

User Testing 122

User Testing B2C Outbound Feedback Software 122

Alchemer Mobile

MAY 14, 2020

Average inbound and outbound message volume. The top ten most common phrases in app store reviews tied with customer emotion. Average app rating for Media apps. Average app review volume. Typical app interaction and response rates. In-app survey response rates.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Alchemer Mobile

JUNE 30, 2020

Average inbound and outbound message volume. The top ten most common phrases in app store reviews tied with customer emotion. Average app rating for lifestyle apps. Average app review volume. Typical app interaction and response rates. In-app survey response rates.

Feedback Software 165

Feedback Software User Testing Customer Feedback Customer Experience 165

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Let’s take inbound sales and outbound sales, for example. Inbound and outbound require vastly different skills and workflows. Be deliberate when moving upmarket.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Ask Benny

JANUARY 25, 2020

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO). The rationale behind this split is that the outbound work requires more business-oriented thinking and the inbound work requires more technical thinking. Or should a product manager be “full spectrum”?

Outbound 78

Outbound Inbound Engineering Reference 78

Ask Benny

JANUARY 25, 2020

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO). The rationale behind this split is that the outbound work requires more business-oriented thinking and the inbound work requires more technical thinking. Or should a product manager be “full spectrum”?

Outbound 78

Outbound Inbound Engineering Reference 78

Ask Benny

JANUARY 25, 2020

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO) Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 78

Outbound Inbound Engineering Reference 78

The Product Coalition

MAY 23, 2022

While “pull” refers to an inbound system in which users actively seek out information and experiences, “push” refers to processes that notify users about the metaverse experiences that await them.

Customer Experience 126

Customer Experience Inbound Outbound User Testing 126

Ask Benny

JULY 31, 2019

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO). The rationale behind this split is that the outbound work requires more business-oriented thinking and the inbound work requires more technical thinking. Or should a product manager be “full spectrum”?

Outbound 78

Outbound Inbound Engineering Reference 78

Intercom, Inc.

AUGUST 17, 2021

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. It reduces inbound conversation volume without sacrificing customer happiness. Here are three major benefits of proactive support.

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

The Product Coalition

JULY 31, 2019

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO) Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 60

Outbound Inbound Product Management Product Manager 60

Alchemer Mobile

JUNE 16, 2020

Average inbound and outbound message volume. The top ten most common phrases in app store reviews tied with customer emotion. Average app rating for travel apps. Average app review volume. Typical app interaction and response rates. In-app survey response rates.

Travel 147

Travel Feedback Software Customer Feedback User Testing 147

Alchemer Mobile

MAY 27, 2020

Average inbound and outbound message volume. The top ten most common phrases in app store reviews tied with customer emotion. Average app rating for Media apps. Average app review volume. Typical app interaction and response rates. In-app survey response rates.

Feedback Software 147

Feedback Software Customer Feedback User Testing Customer Experience 147

Userpilot

MAY 3, 2022

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. When you’re trying to sell to an upmarket target audience, you have to realize that the sales process is a lot more hands-on than the search engine optimization or inbound marketing efforts that you used to get your current customers. Shorter sales cycles.

Enterprise 88

Enterprise Marketing Strategy Outbound 88

Intercom, Inc.

OCTOBER 30, 2018

The most common way to think about leads is to put them in two buckets: inbound and outbound. And unlike your visible pipeline of inbound and outbound leads, your invisible leads can’t be called or emailed. The first is owned by marketing and the second by sales. Where does the invisible sales pipeline come from?

Research Software 146

Research Software Outbound Inbound Data Visualization 146

Intercom, Inc.

JANUARY 28, 2020

After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” . Speaking about the expansion, Dailius told us: “After we installed Intercom on our pricing page, we saw an 8% boost in inbound lead requests.”. Driving ABM with Intercom.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

The Product Coalition

JULY 25, 2021

Or how working on outbound product management would make them better inbound product managers. although that’s what the job requires. In the examples I gave above, you can talk about how to make the impact at the magnitude they want to make, management buy-in is a must.

Weak Development Team 157

Weak Development Team Product Management Product Manager Outbound 157

Ask Benny

JULY 31, 2019

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO) Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 60

Outbound Inbound Engineering Reference 60

Innovatemap

SEPTEMBER 23, 2024

Here are a few questions to consider as you evaluate your own brand and positioning: Consider your outbound and inbound strategy. This trust is what will set you apart in a sea of cold, impersonal outreach. How are you making people feel in the process? Is it your best representation of what you stand for and who you are ?

Outbound 52

Outbound Inbound Branding Messaging 52

Intercom, Inc.

MAY 4, 2021

The Rugs.com team uses Outbound Messages and Banners in Intercom to proactively communicate with and support their customers. Now, instead of receiving lots of inbound queries when something happens, we’re able to proactively direct customers to the Intercom Messenger so they can self-serve.”. Getting ahead of known issues.

Customer Communications 118

Customer Communications Inbound Outbound Weak Development Team 118

Intercom, Inc.

AUGUST 25, 2021

Start outbound conversations from the Inbox. While much of a support team’s time is spent responding to inbound conversations in the Inbox, sometimes they need to initiate outbound conversations with customers or external partners as well. Improved mobile features.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

The Product Coalition

FEBRUARY 9, 2021

The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to go from $0 to $100 Million by Mark Roberge?—?Builds Builds the case for the inside sales team and inbound selling, then explains how to put it into practice. Builds the case for outbound sales and provides an approach to put it into practice.

Books 186

Books User Testing Product Research Inbound 186

Intercom, Inc.

APRIL 4, 2019

Reps will be in inbound, lead-taking mode for two hour blocks throughout the day and they’ll take them through qualification all the way through to close. Using data to drive outbound sales. This meant that when Jeanne wanted to get an outbound sales program off the ground, she had to get creative.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

AUGUST 18, 2020

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

MARCH 7, 2022

Updated outbound messaging CSV reports for streamlined messaging data. Our updated outbound messaging CSV reports make it easier for you to uncover valuable insights into how your messages are performing. This new setting allows you to block the same user or visitor from having more than one open inbound conversation at a time.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

ProductPlan

MARCH 17, 2020

Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common inbound effort activities include: Setting the vision. Common outbound effort activities include: Competitive differentiation. Product planning. Product planning.

Outbound 99

Outbound Product Management Product Manager Customer Experience 99

Userpilot

AUGUST 23, 2023

For instance, the value chain of Amazon’s inbound and outbound logistics would look very different from the value chain of Prime Video. Leveraging inbound logistics, physical locations, or on-demand streaming catalogs to deliver value to customers acquired through the aforementioned marketing and advertising campaigns.

User Testing 86

User Testing Customer Feedback Feedback Software User Friction 86

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing.

Research Software 62

Research Software User Testing Outbound Marketing 62

Intercom, Inc.

OCTOBER 27, 2021

Many support teams implemented the funnel and saw game-changing results, including reduced inbound conversation volume, faster resolution rates, and enhanced CSAT. On the proactive support side, you can see how many outbound messages get delivered and how many get opened within a specified time period. Boosted conversation ratings.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

AUGUST 27, 2018

Whether you’re dealing with an inbound or outbound lead, this is a softball question that helps uncover your prospect’s motivations for checking out your product. For inbound leads I tailor the question to ask, “What drove you to request a demo?” What initially piqued your interest?

Product Research 150

Product Research Outbound Inbound User Testing 150