Remove Inbound Remove Market Research Remove Tips
article thumbnail

Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis. Inbound volume is spiking for half of support teams. The increased volume is affecting businesses of all types.

article thumbnail

The Activities of a Strategic Product Manager

ProductPlan

Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common inbound effort activities include: Setting the vision. Market research. Tips for Creating Space for Strategic Thinking. Product planning. Product planning.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Strategic Product Management: The Role of a Strategic Product Manager

Userpilot

Strategic Product Management Activities and Tips. Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Market research, differentiation, and positioning are necessary to prepare for the product launch.

article thumbnail

15 B2B Marketing Strategies to Drive Conversion and Growth

Userpilot

Start by defining the brand positioning for yourself so you can then communicate it to your website visitors through inbound marketing tactics, paid search, and other methods like referral programs (more on that later). Do your market research. Go for account-based marketing. Narrow down your target audience.

B2B 105
article thumbnail

Best Resources for Customer Insights Managers

Userpilot

market research trends (Happy Market Research Podcast), tips to avoid customer churn (Reel Talk), and customer experience news & tactics (Conversation with Zendesk). Best tool for inbound marketing and sales – HubSpot : HubSpot offers a suite of tools for marketing, sales, and customer service.

article thumbnail

Best Product Growth Platforms for SaaS

Userpilot

For more such strategies that will supercharge your SaaS growth , you might consider hiring a product marketer. This post has some great tips on how to do that. Why is product marketing the future? Here are 4 substantive factors to bear in mind when you do your market research: Code-free.

article thumbnail

Product Marketing Manager Salary [+ Resources to Advance]

Userpilot

Generally, a product marketing manager in the USA earns an average of $124,116/year with an average salary of $96,361/year. There could be additional benefits like bonuses, commissions, tips, and profit sharing that can increase one’s salary by an average of $27,754. Looking into tools for product marketing managers?