Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

The Product Coalition

MAY 19, 2022

A warehouse management system will help to organize the workflow effectively. What is a warehouse management system? A warehouse management system combines software, specific devices (for example, data collection terminals with a scanner), and IoT sensors to track inventory information.

Analytic Tools 124

Analytic Tools Systems Review Data Visualization Software Review 124

Userpilot

AUGUST 30, 2024

What are its strengths and weaknesses? WalkMe’s AI offers recommendations on how to optimize forms and increase completion rates. Finally, its product usage , workflow, and form analytics help teams make informed decisions and optimize the user experience. Or bad, because it adds unnecessary complexity?

Data Visualization 87

Data Visualization Analytic Tools Reporting Tools Feedback Software 87

The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform. Its market share is projected to reach $534.37

Feedback Software 124

Feedback Software Technical Review Weak Development Team User Testing 124

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. Before you start planning your budget, let’s see why Uber is so popular and discuss what you need to develop a React Native app like it. yeah, don’t forget to develop a version for drivers.

Reporting Tools 166

Reporting Tools Weak Development Team Development Technical Review 166

Alchemer Mobile

AUGUST 2, 2024

Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions. This applies to product development, marketing strategies, and customer service enhancements. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Alchemer Mobile

AUGUST 2, 2024

Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions. This applies to product development, marketing strategies, and customer service enhancements. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Atlassian

FEBRUARY 3, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Create a code review checklist. Introduce code review metrics. Related Article.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

Mironov Consulting

FEBRUARY 9, 2023

” GTM leaders typically ascribe this situation to lack of attention, poor work ethic, or weak understanding of customers on the part of product management – i.e. personal failures best addressed by replacing or upgrading product staff.  Or That slashes the work to <600 hours/week/product manager.

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . Applying this approach designed for Kanban can dramatically accelerate the forming and improvements of a Scrum team. What is the current way of working?

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. Neither did the team. In this case, the project team had no automated tests. I admit it.

Product Research 88

Product Research Feedback Loop Software Review User Testing 88

Alchemer Mobile

DECEMBER 5, 2022

Over the past few years, many people in the development community have sounded off about “rating nags” and the “please rate me” dialogs that some apps show, with perhaps the most pointed critique coming from John Gruber , of Daring Fireball. This is about how companies communicate with their customers in the mobile world.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

nulab

SEPTEMBER 2, 2022

Let’s take a closer look at what it is, why it matters, and how to do it well. A well-executed offboarding process can help the company retain top talent and prevent bad blood between departing employees and those who remain. How to offboard: a step-by-step guide. Notify the team. Review contracts and NDAs.

Weak Development Team 104

Weak Development Team Software Review Feedback Software Document 104

Userpilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations.

Customer Satisfaction 85

Customer Satisfaction Customer Experience User Testing Feedback Software 85

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Here are 2 actions you can take to develop your Craft Competence: Craft Competence ?? and others feel that.

Weak Development Team 95

Weak Development Team Development Analytic Tools User Testing 95

Userpilot

JULY 29, 2024

Understanding how to identify customer pain points and struggles is the cornerstone of creating a painless customer experience and a loyal customer base. You can also analyze internal data sources, such as the customer’s journey and resource center usage data, or external data sources like third-party review platforms.

User Friction 71

User Friction Feedback Software Analytic Tools Data Visualization 71

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). How do we win? Two major obstacles stood in my way. Where do we play?

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Userpilot

JULY 22, 2024

But how can you start crafting an effective positioning strategy that appeals to your target audience? Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. TL;DR Developing a solid product positioning strategy involves several key steps.

Research Software 79

Research Software Positioning Data Visualization Definition 79

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). Why are customer touchpoints important?

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

The Product Coalition

SEPTEMBER 4, 2020

I became director of communications, leading the development of intranets and web applications. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. Designers vs Developers The work culture in this large organization was unlike anything I’d ever experienced.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? Chat with other staff engineers and ask them how they got there. In reality, I think folks still mostly aren’t sure how to navigate it. They likely don’t have all the answers.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Userpilot

JULY 14, 2024

Are you overwhelmed by the sheer volume of customer data and unsure how to analyze it effectively? But how do you determine how different segments behave and which are most valuable to your business? – Technographic — preferred device, browser, and system. Let’s get started.

Data Visualization 88

Data Visualization Analytic Tools Reporting Tools Research Software 88

Userpilot

OCTOBER 11, 2022

Customer dissatisfaction arises due to a shortcoming of your business concerning your product or customer service. Reasons for customer dissatisfaction: Your product feels like it’s not fully developed. Different factors can lead to customer dissatisfaction – bad products, bad service, high prices, or something else.

Customer Feedback 90

Customer Feedback Feedback Software Customer Experience User Testing 90

Userpilot

APRIL 22, 2024

In this article, we’ll show you how to offer support effectively and on a scale! TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform. Product tutorials.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool. Gong.io – pricing is only available upon request.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

The Product Coalition

FEBRUARY 10, 2022

Unsurprisingly, business operators increasingly wonder about how to build a live streaming app. Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. Is it worth developing a live streaming app? It’s also advisable to examine the way such a developer communicates.

Feedback Software 147

Feedback Software User Testing Technical Review Data Visualization 147

Userpilot

APRIL 15, 2024

How to identify customer pain points. From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn. This article aims to help you avoid that.

User Friction 95

User Friction Customer Communications Analytic Tools Feedback Software 95

The Product Coalition

SEPTEMBER 21, 2020

Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. Since experimentation has become a discipline on its own, there are established best practices for cross functional teams to follow.

Customer Experience 158

Customer Experience Data Visualization User Testing Product Research 158

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Modus Create

JUNE 1, 2020

The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. We’ll now go through each of these stages and explain how they work. Phase 1: Due Diligence and Discovery. Who are the actors?

Software Review 75

Software Review Systems Review Technical Review Development Team Review 75

Userpilot

JUNE 15, 2022

You’ll learn how to retain new and existing customers and third-party tools to use to help facilitate this process. The latter demonstrates the financial losses due to churned customers or downgrades. The most common reasons are poor product experience , product-market fit failure, and bad customer service.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. Doing this right means a lot more than simply supporting your team. a product leader.

Systems Review 141

Systems Review Feedback Software Weak Development Team Technical Review 141

Userpilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. This article will teach you how to analyze qualitative data to inform product development and improve the product experience.

Data Visualization 86

Data Visualization Analytic Tools Research Software Feedback Software 86

Roman Pichler

FEBRUARY 9, 2022

For example, I’ve seen organisations where the Scrum Masters work with HR and the development teams to recruit new team members. Process and collaboration : Teach agile values, principles, and practises to the product owners, development teams, stakeholders, and management. But it’s not the job of the Scrum Master.

Reporting Tools 331

Reporting Tools Feedback Software Weak Development Team Product Research 331

PMLesson's Ace the PM Interview

FEBRUARY 25, 2022

Creating a concise, specific, and relevant front end developer resume is key to landing your next job in tech. For front-end developers, it is important to craft your resume in a way that highlights your skills, experience and programming language knowledge. We created this guide for both junior and senior front-end developers.

Weak Development Team 52

Weak Development Team Development User Testing Web Development 52

Modus Create

APRIL 5, 2022

The fundamental issue remains not considering security while developing software. . This post aims to answer the eternal questions: Why do developers omit security? What can be done to increase security awareness while developing code? Silos in Development and Security. Is there a cure for that state of mind?

Weak Development Team 52

Weak Development Team Software Review Development Systems Review 52

ProductPlan

JUNE 1, 2023

Where are product teams getting their feature ideas? Most concerningly, 19% of respondents reported that their top source of ideas comes from senior management, who are often disconnected from both customers and the product development process. Why do product teams become feature factories?

User Testing 98

User Testing User Friction Development Team Review Reporting Tools 98