Product Innovation Educators

MARCH 3, 2025

This approach involved “teaching” large language models how to craft clear, actionable customer needs statements based on transcript data, social media comments, and other text sources. An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Userpilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Let’s walk through a day-by-day account of how to run the sprint. Then iron out any adjustments as a result of these reviews.

Strategy 116

Strategy Technical Review Product Strategy Product Research 116

The Product Coalition

DECEMBER 28, 2020

Having worked on a number of large technology programmes involving the selection and management of strategic suppliers, I wanted to share my perspectives from the ‘buy side’ on how to build effective partnerships. Establish a regular cadence to review supplier service and performance metrics?—?this

Feedback Software 179

Feedback Software Technical Review Technology Systems Review 179

Alchemer Mobile

NOVEMBER 21, 2022

Gathering and implementing mobile customer feedback is the best way to truly understand how you can improve your mobile experience, but approaching your feedback strategy can be tougher than it seems. How to gather mobile app feedback . How to gather mobile app feedback. The importance of gathering mobile customer feedback.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Alchemer Mobile

AUGUST 26, 2021

Ratings and reviews. One of the few places customers give feedback is in the app stores in the form of ratings and reviews. In order to overcome this challenge, you should implement a tool that prompts the right people at the right time to leave a review at the app store. What to do with your in-app feedback. Analyze your data.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

The Product Guy

MARCH 12, 2025

Companies like Airbnb, Netflix, and Basecamp challenged everything they were told about how to build products. Every meeting becomes a performance review rather than a space for creative problem-solving. Stay tuned to find out how to take control of your products vision and strategy. They broke free. Spoiler alertthey wont.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. This section sets out my philosophy on how to build products. This could be due to lack of product, domain, system understanding and action should be taken to address such instances soon. Hard Skills Required for the Role.

Technical Review 398

Technical Review Product Management Product Manager Research Software 398

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. How to create mobile surveys.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

The Product Guy

FEBRUARY 21, 2025

The challenges PMs will face managing interconnected systems. A case study on how ecosystem strategy led to a 30% increase in user adoption. How to align partnerships, integrations, and customer experiences. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers).

Systems Review 150

Systems Review Customer Experience Management Management 150

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

Product Talk

DECEMBER 7, 2022

Learn more about how continuous discovery works in early-stage startups here. ). call center software used by internal customer representatives or inventory systems used by your colleagues), then your customers are your colleagues who use that software. Further reading: Ask Teresa: How Do You Select Customers for Customer Interviews?

User Testing 238

User Testing Reporting Tools Customer Experience User Friction 238

Product Innovation Educators

OCTOBER 14, 2024

How product managers can use AI to work more efficiently Watch on YouTube [link] TLDR AI is changing how we manage products and come up with new ideas, giving us new tools to work faster and be more creative. We’re talking about how artificial intelligence (AI) is changing the way we manage products and come up with new ideas.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

The Product Coalition

FEBRUARY 20, 2023

A lot of startups think they have PMF and try to enter the growth phase prematurely — usually due in part due to VC pressure to grow or simply not having a way to measure and validate how strong your PMF is — which can be disastrous. On top of that, no one seems to have a quantitative definition for how to measure it.

User Testing 178

User Testing Product Research Product Marketing Customer Feedback 178

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. Why is this? Love Dialog. Rating prompts. Message centers.

Feedback Software 174

Feedback Software User Testing Customer Feedback Customer Experience 174

The Product Guy

MAY 21, 2020

This is also a story of how to find a like-minded person to take that pint with. On top of those things, this is a story that shows you how that pint helped me, and how it most definitely can help you, on your path of learning and growing as a Product Manager. Rarely, they come due to professional interest alignment.

Product Management 468

Product Management Product Manager Management Management 468

Intercom, Inc.

APRIL 22, 2021

In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role. In reality, I think folks still mostly aren’t sure how to navigate it.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 201

Customer Experience Analytic Tools Data Visualization Feedback Software 201

The Product Coalition

MARCH 13, 2023

Marketing leader, Justin Norris shares recommendations for how to produce valuable reporting for stakeholders. By Tremis Skeete , for Product Coalition How do you know when a digital product is “done?” Ensure you know how to produce that metric from your data. Review the mockup with team and stakeholders.

Data Visualization 139

Data Visualization Reporting Tools Systems Review Software Review 139

Intercom, Inc.

JUNE 1, 2021

The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As “As the influx of customer inquiries came in through our support channels, we needed a balanced amount of agents who could support it.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

UX Planet

JANUARY 10, 2025

We can create systems that gently sway judgments and match actions with long-term objectives to combatthis. Cialdinis Six Principles of Persuasion Cialdini outlined six principles that explain how to persuade people. Social proof can also be in the form of ratings & reviews as reviews from existingusers.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 122

Reporting Tools Travel Systems Review Data Visualization 122

The Product Coalition

JUNE 14, 2022

The third phase is in-country review. We have a simple, efficient translator onboarding system: tutorials in Google Forms and Trello boards, which translators go through step by step, and also instructions we send to new translators at different stages of the onboarding process. What is TQI, and how is it measured?

Feedback Software 139

Feedback Software User Testing Systems Review Technical Review 139

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

The Product Coalition

FEBRUARY 10, 2022

Unsurprisingly, business operators increasingly wonder about how to build a live streaming app. Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. How to make a live streaming app: Main steps The development of a mobile live streaming app requires the completion of several steps: 1.

Feedback Software 165

Feedback Software User Testing Technical Review Data Visualization 165

UX Planet

MARCH 3, 2025

Website types and how to designthem 1. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Build Trust: Including customer reviews, secure payment badges, and return policies reassure potential buyers.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

The Product Coalition

MARCH 9, 2021

When developing an application, it is important to ensure the transparency of this system to avoid bias and negative comments. And if you want to figure out how to create your own app that will compete with Uber, you should start not only with a budget estimate. Messaging, ratings & reviews, booking history.

Reporting Tools 179

Reporting Tools Weak Development Team Development Technical Review 179

Intercom, Inc.

AUGUST 11, 2021

Monitoring and alerting systems aren’t perfect, and it can take some time for the customers to notice problems and report them to the support team. Engineers learn how to assess and mitigate negative customer impact through regular lightweight on-call shifts during office hours. Be available after shipping . Ship instrumentation first.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

TechEmpower - Product Management

OCTOBER 9, 2023

While traditional search systems are bound by the constraints of keywords, fields, and specific taxonomies, this AI-powered tool embraces the concept of fuzzy searching. One of the most compelling features of LLM-driven search is its ability to perform "fuzzy" searches as opposed to the rigid keyword match approach of traditional systems.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Roman Pichler

JANUARY 7, 2020

But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb. As you learn more about the development team’s ability to make progress and better understand how to best meet the user and business needs, you will need to update your roadmap. Rough, high-level estimates are sufficient.

Technical Review 241

Technical Review Customer Experience Systems Review Feedback Software 241

UX Planet

JANUARY 18, 2025

How to tackleit: Ask for examples: During the negotiation, request a clear outline of day-to-day responsibilities or sample projects. How to tackleit: Request a detailed breakdown: Politely ask for the full compensation structure in writing, including base salary, bonuses, equity (if applicable), and perks. Figma,Asana).

Reporting Tools 111

Reporting Tools Research Software Data Visualization Systems Review 111

The Product Coalition

NOVEMBER 23, 2021

Products under 200 reviews. Here are a few things worth looking for: Stick with niches that have less than three hundred reviews. Ideally, this should be about four thousand or more sales , but all that depends on how many products you need to sell to make a profit exceed your break-even point. Moderate price ($10 to $60).

Branding 153

Branding Data Visualization Analytic Tools Reporting Tools 153

The Product Coalition

MAY 15, 2023

Smart contract Decentralized applications (dApps) have been gaining traction in recent years due to their potential to provide a more transparent and secure platform for various industries. A security audit is a comprehensive review of the codebase to identify any potential vulnerabilities.

Software Review 129

Software Review Systems Review User Testing Customer Experience 129