Intercom, Inc.

OCTOBER 8, 2020

But if anyone knows how to walk this tightrope and make it to the other side, it’s Kristen Habacht. Right off the bat, Kristen acknowledges that the freemium model isn’t a universal cheat code for winning sales. For comparison, she reaches for an example outside the software world: car manufacturer, Tesla. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. Let’s explore how and why this matters. Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry. It comprises of four components: 1.

Analytic Tools 135

Analytic Tools Research Software Reporting Tools Software Developers 135

Roman Pichler

OCTOBER 6, 2020

How might people use the product? How can the product be built? What architecture patterns and technologies may be used? The latter largely determines how the product should be developed. This includes discovering the right UX design and functionality and making the right technical decisions.

Product Research 281

Product Research Technical Review Feedback Software Research Software 281

The Product Coalition

FEBRUARY 15, 2021

TL; DR: How to Make Agile Work in Fast-Growing Startups For years, I worked in several Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. This “way” is what every other organization needs to figure out on its own: How to become an agile organization? including Scrum as a framework?—?work

Agile 175

Agile Startups Technical Review Software Review 175

Roman Pichler

FEBRUARY 14, 2023

But it doesn’t tell you where to go and how to get there—that’s what the discovery and strategy work does. These are typically brand-new and young products as well as products that are experiencing a bigger change, for example, to extend their life cycle by addressing a new market segment or by replacing some of the technologies.

Product Research 357

Product Research Feedback Software Research Software User Testing 357

Product Talk

MARCH 13, 2024

This was a question that recently came up in the Continuous Discovery Habits community , where one member was wondering about how to make this transition as smoothly as possible. For this post, we’ll share both advice from the community as well as Teresa’s suggestions on how to best handle this situation.

Research Software 318

Research Software Weak Development Team Feedback Software User Testing 318

Roman Pichler

JULY 20, 2016

Whenever you are faced with an agile, dynamic environment—be it that your product is young and is experiencing significant change or that the market is dynamic with new competitors or technologies introducing change, you should work with a goal-oriented product roadmap, sometimes also referred to as theme-based. 2 Do the Necessary Prep Work.

Roadmap 350

Roadmap Agile Technical Review Weak Development Team 350

Product Talk

JULY 17, 2024

For example, we might want to increase engagement, but not yet be sure how to measure engagement. Customers retain longer due to integration usage and satisfaction. We are recognizing that shipping software isn’t enough if that software didn’t have the impact we expected. It’s often a metric, something we want to measure.

Product Research 295

Product Research Onboarding KPIs Data Visualization Customer Experience 295

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. She diligently rose through the ranks, finally growing into the individual contributor role of a staff engineer. Brian: Super.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

The Product Coalition

JANUARY 28, 2021

Part 1 Product Bugs are one of the most common and accepted parts of building tech products. Yet bugs are often overlooked or an afterthought, especially when it comes to thinking about how to improve productivity and, ultimately, get better outcomes for customers. Most tech products are heavily software or technology-based.

Reporting Tools 183

Reporting Tools Software Review Technical Review Systems Review 183

Product Talk

MAY 4, 2022

It’s not about finding the right tech stack; it’s about finding the tech stack that works for your team. When it comes to the tools that support your continuous discovery, it’s not about finding the right tech stack. It’s about finding the tech stack that works for your team. Tweet This.

Research Software 233

Research Software Feedback Software Product Research Data Visualization 233

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. If the pandemic has taught us anything, it’s how quickly things can change and how fast certain information can become outdated. However, with the right tech stack, your team can handle even complex payment problems with ease. Pain points made powerful.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

Technical Review 133

Technical Review Analytic Tools Software Review User Testing 133

Roman Pichler

APRIL 2, 2019

One company I worked with, for example, assigned developers who had worked on enterprise systems using an ancient programming language to develop a brand-new, embedded product with the latest technologies. This led to a bloated, over-complicated code base and a product that was difficult to adapt and expensive to maintain.

Feedback Software 224

Feedback Software Research Software User Testing Customer Experience 224

Userpilot

AUGUST 30, 2024

The product usage analytics feature in WalkMe gives companies complete visibility of employee software usage patterns. This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. WalkMe’s AI offers recommendations on how to optimize forms and increase completion rates.

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Feedback Software 103

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Our product, marketing, and customer service software helps companies make predictive decisions based on real-time measurement of their customers’ voices.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users. Let’s dive right in.

Consulting 156

Consulting Reporting Tools Engineering Research Software 156

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. The best customer lifecycle software in the market includes: Userpilot. Get a demo.

Analytic Tools 106

Analytic Tools Research Software Feedback Software Reporting Tools 106

Mironov Consulting

OCTOBER 19, 2022

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines). " Code creators own quality.*  But fixing what’s broken still belongs to whoever broke it. [2]

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Roman Pichler

APRIL 13, 2021

But if the team motivation is declining—as people are being overworked or stressed—or if the code quality is deteriorating—as bugs are accumulating and the code complexity is increasing, alarm bells should go off. Carefully select them by using the factors discussed above, and regularly review and adjust them.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Intercom, Inc.

AUGUST 11, 2021

Production is the only place where your code, infrastructure, and customers come together to represent objective reality. It’s only in production that you can truly validate the performance and correctness of your code, and learn how your customers use your product. But, as always, with great power comes great responsibility.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

The Product Coalition

FEBRUARY 3, 2022

So when someone today, in 2022, asks a question like “How do we build a remote team?”, my guess is that they aren’t wondering how to do video conferencing, or how to post an ad on LinkedIn, or whether employees want virtual happy hours. Technology. I managed many remote and hybrid teams for large brands.

Technical Review 141

Technical Review Software Review Feedback Software Customer Experience 141

Intercom, Inc.

OCTOBER 27, 2022

If you’re short on time, here are a few quick takeaways: If you’re starting a business, make sure you have the technical skills to build, manage, and grow your services internally. Where does your interest in SaaS and tech come from? Alex: Well, I started coding very early, when I was a teenager. None of us had technical skills.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

The Product Coalition

NOVEMBER 29, 2022

I’ve gone from being able to spend all week focused on one task to having to cover the huge variety of contexts that come with growing a $10m+ revenue business, multiple important client relationships and projects, a number of ventures and different technology domains. Along this journey I’ve had to learn how to context switch.

Software Review 129

Software Review Technical Review Management Management 129

Roman Pichler

SEPTEMBER 11, 2023

It’s important that they have the right skills to spot and evaluate design and technology opportunities and to develop a rough understanding of the likely effort required to implement product decisions. This is best done by having regular, collaborative strategy workshops as well as attending sprint review meetings.

Reporting Tools 362

Reporting Tools User Testing Customer Experience Product Research 362

The Product Coalition

OCTOBER 19, 2020

This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. To help illustrate the process, let’s say we’re an established B2B software company that makes vehicle inventory and sales products for the US automotive industry. Of course, the lesson here is: innovate or die. congratulations!

Technical Review 158

Technical Review Analytic Tools Research Software Development Team Review 158

Product Talk

AUGUST 4, 2021

Each week, my teams worked through the content on their own, did an activity that was designed to test how well they could apply the content to their own work, and then came to their coaching session. During our coaching session, we reviewed their work and iterated on it as needed. Learning How to Write a Book.

Product Research 288

Product Research Books User Testing Research Software 288

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more.

Weak Development Team 168

Weak Development Team UX User Testing Technical Review 168

The Product Coalition

NOVEMBER 19, 2020

He doesn’t have a technical background and currently works in a different domain. He’s become passionate about technology and wants to make a career switch. That being said, there is an additional element of complexity due to the fact that many companies don’t hire entry level product roles. I asked how he had got to that point.

Technical Review 156

Technical Review Product Manager Product Management Research Software 156

Roman Pichler

NOVEMBER 1, 2022

As its name suggests, this roadmap focuses on product goals and outcomes, such as acquiring customers, increasing engagement, and future-proofing the product by removing technical debt. As you start implementing it and learn more about how to best meet the user, customer, and business needs, the product roadmap is likely to change.

Roadmap 340

Roadmap Weak Development Team Customer Experience Reporting Tools 340

The Product Coalition

MARCH 9, 2021

But you can also add the ability to make payments using mobile wallets, online banking, QR codes, etc. The React Native app development cost will depend on how many of them you’re gonna implement. Lyft: adding a new payment method or promo codes Rating At the end of the trip, both parties can rate each other.

Reporting Tools 161

Reporting Tools Weak Development Team Development Technical Review 161

Product Talk

MAY 15, 2024

In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up. This meant that they could attach information like the user ID to the Typeform page and review it as part of the responses users provided. It’ll provide you with the code that you give to your developer.

Product Research 301

Product Research Feedback Software Analytic Tools User Testing 301

The Product Coalition

AUGUST 4, 2022

Video Streaming App Development Must-Have Features To build a compelling live video streaming software you’ll have to analyze your most popular competitors, explore their weak spots, add new app features and meticulously think through every minute detail concerning the future app.

Feedback Software 119

Feedback Software Technical Review Weak Development Team User Testing 119

Alchemer Mobile

FEBRUARY 2, 2021

To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Know which metrics matter most—and how to measure and grow them. IDENTIFY AND INTEGRATE ANY NECESSARY SOFTWARE FOR YOUR APP. DEFINE SUCCESS METRICS FOR YOUR APP.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. This guide dispels 12 pervasive myths of product management, instead offering data to support truths and guidance around how to better understand the profession.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179