Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Businesses lack the connected tools needed to provide personal, in-context communications.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

The Product Coalition

JUNE 20, 2022

In 2021, 69% of physicians reported burnout. Healthcare software development companies have found a way to relieve doctors and reduce the risk of professional burnout, which is healthcare mobile applications. Thus, telemedicine platforms partially relieve medical staff from routine tasks and paperwork.

Healthcare 128

Healthcare Research Software Reporting Tools Data Visualization 128

The Product Coalition

OCTOBER 3, 2023

In the dynamic field of healthcare, a transformative shift is taking place, not fueled by medical tools or drug discoveries, but by innovative algorithms and lines of code — signaling a new era in medicine where Artificial Intelligence (AI) is at the forefront.

Healthcare 133

Healthcare Data Visualization Research Software Analytic Tools 133

The Product Coalition

DECEMBER 26, 2023

Computer Vision (CV) integration is a light of transformative promise in the ever-changing domain of healthcare. People’s health and even lives depend on how well doctors perform their duties in the healthcare industry. What is computer vision in healthcare? Check it out. For example, a machine’s error rate is only 3.5%

Healthcare 117

Healthcare Research Software Analytic Tools Reporting Tools 117

Alchemer Mobile

APRIL 2, 2021

It was quite a year for healthcare. While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. 2021 Engagement Benchmarks for Healthcare Apps. Ratings and Reviews. Interaction and Response Rates.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

The Product Coalition

JANUARY 14, 2021

Have you ever considered what our healthcare systems and treatments might look like in 2065? The connected app also tracks and reports on location-based information such as air quality, humidity and temperature. 10 Innovative Health Apps? Health Apps #4 -SeizAlarm?—?Epilepsy your specific location, body type and time of day.

Research Software 133

Research Software Healthcare Reporting Tools Data Visualization 133

The Product Coalition

FEBRUARY 19, 2023

Let’s learn about how you can use friction to help consumers recognize what’s important and increase their trust in your product or service. This approach assumes that the easier it is for users to complete a task or achieve a goal, the more likely they are to return to the product or service in the future.

Reporting Tools 137

Reporting Tools Customer Experience Healthcare Entertainment 137

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. You will also learn how healthcare companies can improve their product metrics. In the report, we look into 6 metrics: New user activation rate.

Onboarding KPIs 82

Onboarding KPIs Data Visualization Healthcare Reporting Tools 82

The Product Coalition

NOVEMBER 23, 2023

Growing market investments indicate that digital health solutions are becoming more sophisticated and widely accepted. In today’s healthcare, digital technology is becoming increasingly vital. The multifaceted service platform is the solution to the industry’s key challenges.

Research Software 113

Research Software Analytic Tools Reporting Tools Data Visualization 113

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Business Services and Personal Services apps had both high interaction and retention rates, while Healthcare and Education apps had low interaction and retention rates. Download your copy here.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

The Product Coalition

NOVEMBER 27, 2023

The solution? Vertical software is appealing to investors not only because of its appealing business model, but also because of its potential to change traditionally labor-intensive industries. Vertical SaaS offers a one-of-a-kind offering: the creation of an ecosystem of solutions extensively built for specific industry demands.

Research Software 137

Research Software Feedback Software Reporting Tools User Testing 137

The Product Coalition

JUNE 21, 2021

With the influence of mobile phones and modern technology, messaging or texting has become the most convenient form of communication. Another report says nearly 63% of the consumers are more likely to return to a website or application with real-time chat features. Multi-platform coverage ?—?in Scalable chat solutions ?—?the

Analytic Tools 150

Analytic Tools Reporting Tools Customer Communications Data Visualization 150

Alchemer Mobile

MARCH 23, 2022

Christy and Ashley share findings from Apptentive’s annual mobile app engagement benchmark report , which is based on data from more than 1 billion mobile consumer voices. They share insights applicable across the mobile landscape, as well as benchmarks specific to your industry.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

Alchemer Mobile

DECEMBER 22, 2020

It has also changed how we interact with our favorite stores, restaurants, and service providers – even our healthcare providers. While these technologies have become the norm, they weren’t always this way. As our technology has changed over the last year, so have our behaviors.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

The Product Coalition

JUNE 11, 2020

The healthcare centres in the world are facing difficulties in providing medical care and reducing the risk of exposure. Emphasis on contactless medical care drives the healthcare centres to look up to the IoT solution providers for an effective approach to tackle chronic diseases. Remote patient monitoring?—?IoT

Research Software 78

Research Software Healthcare Reporting Tools Data Visualization 78

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. In the coming year, 55% of support leaders are increasing their spend on technology to scale their efforts.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

TechEmpower - Product Management

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userzoom

MAY 12, 2020

As the COVID-19 pandemic continues, healthcare organizations are finding ways to effectively adapt and build new digital capabilities. The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. You can download the complete ebook below…. Download ebook.

Healthcare 95

Healthcare Research Software Analytic Tools User Testing 95

The Product Coalition

JANUARY 25, 2024

Many transactional chatbots interact with external systems, databases, or APIs to perform actions, whereas advanced transactional chatbots utilize reinforcement learning, a machine learning technique , to improve performance over time. Users ask Siri questions and have conversations with it via a messaging environment.

Artificial Inteligence 140

Artificial Inteligence Reporting Tools Feedback Software Research Software 140

Arkenea

OCTOBER 16, 2024

Key Takeaways: An accessible and inclusive healthcare website allows users from every background to access the same kind of information. WCAG, ADA, and Section 508 are the key accessibility standards that every healthcare website developer must implement. Not all websites are user-friendly. The answer is obvious.

Healthcare 84

Healthcare User Testing Reporting Tools Research Software 84

eG Innovations

MARCH 26, 2021

In this blog post, we will look at five key capabilities that VMware Horizon administrators need in their monitoring tools to enable them to monitor, diagnose, fix, and operate their VMware Horizon deployments: 1 Monitoring the User Experience of VMware Horizon Users. 5 Reporting and Analytics. 5 Reporting and Analytics.

Reporting Tools 105

Reporting Tools Analytic Tools Data Visualization Software Review 105

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A billable).  Building

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

The Product Coalition

SEPTEMBER 24, 2024

In others, though, it’s clear they’re more of a response to market demand than a well-thought-out solution. A lot of teams have found chatbots to be useful, and some are even adding content tools into their products. It’s about driving the right behaviors that make the solution stick. It’s not just about solving problems.

Artificial Inteligence 124

Artificial Inteligence Reporting Tools Data Visualization Research Software 124

Alchemer Mobile

JULY 25, 2024

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. However, not all companies are great at asking.

Reporting Tools 100

Reporting Tools Data Visualization Feedback Software Analytic Tools 100

Arkenea

DECEMBER 8, 2024

Key Takeaways APIs in healthcare organizations have helped in providing better care for patients. API platforms offer stringent security standards and features that enhance the digital ecosystem. FHIR RESTful API is designed to retrieve only the desired electronic data from the system, rather than returning an entire bundle of ePHI.

Analytic Tools 52

Analytic Tools Research Software Healthcare Reporting Tools 52

Product Talk

FEBRUARY 7, 2024

It’s not just about training people to conduct interviews , use opportunity solution trees , or test assumptions —though those are all important activities—it’s also about convincing them of the value of these activities and getting the people they work with on board as well. Sandrine Veillet is the Vice President of Global Product at WebMD.

Product Research 271

Product Research Reporting Tools User Testing Research Software 271

The Product Coalition

OCTOBER 6, 2023

But what if the technology that hinders our communication at times could actually enhance it? Uses for Emotion AI Technology Mental health treatment According to a report from the National Institute of Mental Health, more than one in five citizens in the United States suffer from a mental illness.

Research Software 137

Research Software Reporting Tools Data Visualization Automotive 137

Userpilot

JULY 22, 2024

By tracking patient engagement metrics, healthcare organizations can improve patient satisfaction, deliver better patient outcomes, and optimize financial performance. TL;DR Patient engagement metrics measure patient involvement in their own healthcare. Userpilot’s SaaS Product Metrics 2024 Benchmark Report.

Healthcare 76

Healthcare Data Visualization Reporting Tools Analytic Tools 76

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market. Salesforce.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. However, it’s not easy to pick a tool among a myriad of tools available on the market. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. Let’s dig in!

Data Visualization 82

Data Visualization Analytic Tools Reporting Tools Software Review 82

Userpilot

JULY 21, 2024

These are the key questions we explore in the article based on our recent Product Metrics Benchmark Report 2024 which investigates company performance in 6 different metrics across 7+ industries. Companies analyzed in the SaaS Product Metrics Benchmark Report 2024 by industry. Check out our Product Metrics Benchmark Report 2024.

Onboarding KPIs 87

Onboarding KPIs Reporting Tools Data Visualization Analytic Tools 87

Userpilot

JULY 18, 2024

According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. TL;DR Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others. According to our benchmark report that pulled data from 229 B2B SaaS companies, the average NPS is 35.7,

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

Arkenea

DECEMBER 11, 2024

Key Takeaways It is anticipated that more than a quarter of a billion copies of this practical technology will have been marketed by 2025. Software medical device is cloud-based or on-premise software designed for a range of healthcare facilities to store, process, and manage medical, financial, and administrative data.

Analytic Tools 52

Analytic Tools Reporting Tools Software Development Software Developers 52

Mixpanel

OCTOBER 15, 2021

Healthcare brands that practice A/B testing and personalization are 5x more likely to report faster growth than those that do not, according to a study by the A/B testing and personalization platform Kameleoon and Forrester Research. Want more optimization-related healthcare stats? Read more from Kameleoon.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Userpilot

JULY 21, 2024

Companies analyzed in our report. According to our benchmark report that pulled data from 83 B2B SaaS companies, the average retention rate is 46.9%, while the median is 45.25%. Probably due to PLG’s self-service approach and personalized experiences. Check our product metrics benchmark report. Healthcare : 34.5%

Data Visualization 93

Data Visualization Reporting Tools Onboarding KPIs Customer Experience 93