Mind the Product

JANUARY 10, 2017

Write a Handbook. This should not be confused with technical documentation. For a complete handbook on how to use a certain software product we use Wikipedia’s open source MediaWiki to create our own company Wiki as a knowledge base accessible to anyone within the company. Documentation Powers.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. While it requires more of a technical background, as a CSM, you come with the perspective of knowing the customer’s needs and goals. You can better advise on valid customer pain points.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Gainsight

NOVEMBER 23, 2020

Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly. Customer Success Vision + Priorities . Jeff is the Senior Manager of Customer Success Operations. . Operational reporting. Systems enablement.

Analytic Tools 52

Analytic Tools User Testing Reporting Tools Data Visualization 52

Modus Create

DECEMBER 10, 2024

It requires a strategic vision, a robust execution plan, and most importantly, alignment with broader business objectives. Sarah advises companies to ensure that AI is fully embedded into their digital products from the concept phase. This is because successful AI-led digital transformation goes beyond adopting the latest shiny tool.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40