Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Preparing and presenting executive reviews. The technology and platforms both Sales and CS use often have similar capabilities. You can better advise on valid customer pain points.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Your non-technical product managers and product marketing managers will certainly thank you! Get a demo today!

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Modus Create

DECEMBER 10, 2024

Larry advises companies not to deploy GenAI directly to customers without human oversight the potential consequences are too high, particularly for highly regulated industries like financial services, life sciences, and healthcare. Sarah advises companies to ensure that AI is fully embedded into their digital products from the concept phase.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Jeff is the Senior Manager of Customer Success Operations. . Operational reporting. Systems enablement.

Analytic Tools 52

Analytic Tools User Testing Reporting Tools Data Visualization 52