Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. He’s also co-founded Color Genomics and invested in and been an adviser to companies like Airbnb, Coinbase, Instacart, Square, Stripe and more. Congratulations on the High Growth Handbook.

Technical Advisors 120

Technical Advisors Weak Development Team Startups Reporting Tools 120

The Product Cafe

JANUARY 18, 2024

He is a key advisor and speaker known for his product strategy insights. Renowned for her practical approach to aligning product, marketing, and sales strategies. Kyle Poyar An authority in product-led growth, pricing, and SaaS market strategies. Active in course creation, advising, and angel investing in the tech sector.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

Mind the Product

JANUARY 10, 2017

Write a Handbook. This should not be confused with technical documentation. For a complete handbook on how to use a certain software product we use Wikipedia’s open source MediaWiki to create our own company Wiki as a knowledge base accessible to anyone within the company. Strategy Paper. Documentation Powers.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. While it requires more of a technical background, as a CSM, you come with the perspective of knowing the customer’s needs and goals. You can better advise on valid customer pain points.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Gainsight

NOVEMBER 23, 2020

Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly. In several places, we’ll include links to more detailed CS Ops strategy and process resources that GitLab maintains (in their instance of GitLab!). Systems enablement.

Analytic Tools 52

Analytic Tools User Testing Reporting Tools Data Visualization 52

Modus Create

DECEMBER 10, 2024

Larry advises companies not to deploy GenAI directly to customers without human oversight the potential consequences are too high, particularly for highly regulated industries like financial services, life sciences, and healthcare. Sarah advises companies to ensure that AI is fully embedded into their digital products from the concept phase.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40