Remove Handbook Remove Reporting Tools Remove Technical Advisors
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The Path Beyond CSM

Gainsight

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. The second part is knowing your customer, their problems, and the solutions to those problems. The technology and platforms both Sales and CS use often have similar capabilities.

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Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. I transitioned to a software company focused on financial planning. Operational reporting. Systems enablement.

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Three Superpowers of a Product Manager

Mind the Product

While there are a large number of tools which claim to help you to create value, for me, quite frankly, it boils down to only a few secret weapons which do not (most of the time) involve buying fancy software or subscribing to the latest project management doodads. Templates to Report Issues. Write a Handbook.

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Elad Gil on catapulting into hyper growth

Intercom, Inc.

He’s also co-founded Color Genomics and invested in and been an adviser to companies like Airbnb, Coinbase, Instacart, Square, Stripe and more. To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17.