Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

AUGUST 19, 2024

TL;DR This is a professional responsible for developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Customer onboarding managers are the architects of a positive first impression for SaaS companies. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 30, 2024

In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Customer onboarding managers are the architects of a positive first impression for SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Product Innovation Educators

APRIL 10, 2023

He has a Masters of Product Design and Development from Northwestern University and teaches Innovation Strategy internationally. Then flip the tension into a positive statement: “Do you want this benefit delivered by this brand or industry?” His work has informed over $1 billion in revenue growth for Fortune 100 companies.

User Testing 91

User Testing Healthcare Product Research Artificial Inteligence 91

Userpilot

AUGUST 28, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Progression involves focusing on building relationships and understanding customer needs and learning about customer success metrics and strategies.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

The Product Coalition

JANUARY 11, 2023

Product Managers play a crucial role in establishing the strategy and roadmap for a company’s products and leading cross-functional teams in the design, development, and launch of the products. The importance of adopting a customer-centric perspective and getting the entire development team to focus on creating a positive user experience.

Feedback Software 107

Feedback Software Research Software User Testing Technical Review 107

Modus Create

NOVEMBER 12, 2024

By streamlining and optimizing the onboarding process, businesses can significantly improve employee retention, accelerate time-to-productivity, and foster a positive work environment. Highly specialized positions or senior-level hires require nuanced, role-specific guidance. That's where automation comes in.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Research Software User Testing 52

Gainsight

AUGUST 5, 2022

You learned about other roles where your experience in CS can be a springboard for those positions. In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. You provide feedback on business strategy, product design, and development.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. Authoritative, actionable strategies on how to grow your business. Once you have these segments, you can build the right product, set the right distribution and positioning, and match the right sales motion to each customer, while also refining your segments over time. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Product Cafe

DECEMBER 12, 2023

Our marketing strategies, positioning, and pricing all play a pivotal role in how our product is perceived and experienced. In product development, the type of evidence we rely on to build our products can make or break our strategy. Reevaluate your product positioning and pricing strategy.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

AUGUST 28, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Progression involves focusing on building relationships and understanding customer needs and learning about customer success metrics and strategies.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17.

Technical Advisors 120

Technical Advisors Weak Development Team Reporting Tools Startups 120

The Product Coalition

JANUARY 26, 2024

Instead of evaluating the competitor across multiple dimensions like business model, strategy, feedback, and market share, tackle only public user sentiment. When the research is narrow-scoped, there is a higher risk of missed opportunities, blind spots, and false positives. Instead of analysing three competitors, start with one.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Gainsight

NOVEMBER 10, 2021

Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . Positive user experience is paramount.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Intercom, Inc.

DECEMBER 10, 2018

Why you need an in-app marketing strategy. If you don’t have a strategy for reaching out to your existing users, you may lose them faster than you can onboard new ones, or you may over-message them, which is just as damaging. Collect positive reviews. Step 1: Define your strategy. Mixpanel’s study of 1.3

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Gainsight

MAY 3, 2022

It also positions your product firmly at the core of your company’s growth strategy. Within an effective product-led growth strategy, you tap into metrics and use them to measure, back, and inform decisions. User experience is the beating heart of product-led growth strategies. It leverages metrics. Ready to get started?

Customer Experience 52

Customer Experience Analytic Tools Data Visualization User Testing 52

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Product Research Reporting Tools 52

Mind the Product

JANUARY 10, 2017

Write a Handbook. For a complete handbook on how to use a certain software product we use Wikipedia’s open source MediaWiki to create our own company Wiki as a knowledge base accessible to anyone within the company. Strategy Paper. In a strategy paper you lay out why a certain topic is important to the company.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Business Acumen Institute

APRIL 5, 2019

Being positive, calm, and logical in the face of change can feel downright impossible. Remaining confident in one’s own abilities by focusing on lessons learned, and staying positive, will result in the learning that will enable forward momentum. Change is hard. Yet, the most successful business people do exactly this!

Positioning 40

Positioning Presentation Development Customer Experience 40

Business Acumen Institute

APRIL 5, 2019

Being positive, calm, and logical in the face of change can feel downright impossible. Remaining confident in one’s own abilities by focusing on lessons learned, and staying positive, will result in the learning that will enable forward momentum. Change is hard. Yet, the most successful business people do exactly this!

Positioning 40

Positioning Presentation Development Customer Experience 40

Agile Velocity

MAY 14, 2020

We’ve identified nine common business outcomes, all of which are positively influenced by Agile+DevOps. Roll Out Strategy. The DevOps Handbook (Book). This combination will enable your enterprise to gain faster feedback, reduce risks while also obtaining meaningful business outcomes. And NOW” Sorry. Aligning teams to value.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Gainsight

JUNE 11, 2021

Major Takeaways: You can’t help others if you’re not in a position to help yourself. Nils shares what this word is and how, if you use it, will put you in a tremendous position of authority. This session was led by Violaine Yziquel, Sr. Manager, Customer Success at Slack and CEO of Customer Success Network at Slack.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

BrainMates

APRIL 2, 2019

Of course, there are many kind ways to say ‘no’ (check out this great article by Sebastien Phlix, Product Manager at Typeform, on the art of delivering a ‘ Positive No’ ). In start-ups, Product Managers often report that founders don’t allow them to steer the Product Strategy and Roadmap.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Business of Software Conference

SEPTEMBER 10, 2018

Next up: Moesta’s Jobs-to-be-Done Handbook and Christensen’s Competing Against Luck. Good Strategy Bad Strategy: The Difference and Why It Matters by Deckle Edge. Current reading: I’m currently in the middle of reading a whole slew of books on JTBD, for the research I’m doing on the topic. Finished Ulwick’s Jobs-To-Be-Done.

CTO Coach 49

CTO Coach Software Review Research Software Fractional CTO 49

Intercom, Inc.

JULY 25, 2018

Often, this outlier is right and this is a positive change to your company strategy, but that change needs to be a deliberate decision , not an accident. Eventually you’ll hire someone who disagrees either quietly or silently on something that isn’t a positive change to the what, why, how. Don’t do this.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

The Secret PM Handbook

AUGUST 22, 2016

Positioning and value propositions – what my product does for my segment, and why it’s a better solution than the competition. Strategy – how the goals of my company drive the solutions I deliver, and how my solution aligns with those goals.

Research Software 170

Research Software Feedback Software User Testing Product Management 170

Sequent Learning

SEPTEMBER 4, 2019

A transparent, top- down, targeted portfolio strategy that clearly allocates funds to product areas that are deemed critical to the business. Finely focused product goals and strategies, based on relevant market and business data and extraordinary insights. Figuring out how everything works inside the company is critical.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Hutwork

MARCH 19, 2018

If you’re adopting lean thinking, this is the handbook for you. Good Strategy Bad Strategy: The Difference and Why It Matters. Richard Rumelt strips away what you thought was good vs. bad in Good Strategy Bad Strategy. You’ll get an easy, repeatable process for iterating your product to MVP success.

Books 67

Books Research Software Feedback Software Weak Development Team 67

The Product Coalition

OCTOBER 22, 2018

Who comes up with the strategy? As well as the strategy being created internally, I found some great research into team feedback by Troy Stevenson who is the former VP of customer loyalty at eBay. A good comparison would be a support SLA or section in an employee handbook. Think about where your product feedback comes from.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Imaginary Cloud - Design

MAY 22, 2019

In other words, the field is still portrayed as having doubtful tenets and as trying to simply sell design as some sort of phony business strategy. It is also able to create positive changes in the public sector. By innovating in its strategies through service design, public services can also create a solution for several problems.

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

The Product Coalition

MARCH 23, 2018

Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes. PLAN Every prioritization decision you make has to be in line with your company plan or strategy. Instead, try to prioritize strategically, based on your plan and strategy.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. Be it re-inventing the wheel or trying out new stuff, but without solid foundations, direction and strategy. “Oh, While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design.

Books 52

Books Technical Review Research Software Data Visualization 52

Intercom, Inc.

OCTOBER 24, 2019

How do we make our relationships and groups more welcoming, more benevolent, more positive?” What’s the best time in a company’s journey to start thinking about having a formal community strategy? I began to wonder: “Well, what’s the difference? Bailey: One is that they are willing to give up control. Dee: Super.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Brian Rothenberg: A company’s mission and growth, and the strategy involved in both, are inextricably tied. I’ll share an example.

User Testing 160

User Testing Research Software Customer Experience Onboarding KPIs 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Brian Rothenberg: A company’s mission and growth, and the strategy involved in both, are inextricably tied. I’ll share an example.

User Testing 126

User Testing Research Software Customer Experience Onboarding KPIs 126