Mind the Product

SEPTEMBER 19, 2019

Plus, the whole Lean Startup thing is all the rage right now so it gives you a genuine reason to try it out and add those buzzwords to your LinkedIn profile. If you’re still not sure where to start, go get a copy of Pieter Levels’ Bootstrappers Handbook and follow the exercises at the end of each chapter.

Feedback Software 116

Feedback Software Product Management Product Manager User Testing 116

Userpilot

AUGUST 30, 2024

In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Customer onboarding managers are the architects of a positive first impression for SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Sachin Rekhi

MARCH 1, 2020

Having such focus has also enabled me to create a unique positioning within the minds of my readers. With every project I take on, I think about what I need to learn to be successful at it as well as once the project is done, what did I learn, either positive or negative, from the experience. All of this makes for great essay ideas.

Data Visualization 198

Data Visualization User Testing Software Review Customer Feedback 198

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. Once you have these segments, you can build the right product, set the right distribution and positioning, and match the right sales motion to each customer, while also refining your segments over time. Authoritative, actionable strategies on how to grow your business. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

SEPTEMBER 19, 2019

It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. When not writing his sales handbook, he’s been overseeing the change from Close.io We’re not really a startup anymore. to Close.com.

Weak Development Team 184

Weak Development Team Startups Customer Experience Reporting Tools 184

Mind the Product

SEPTEMBER 19, 2019

Plus, the whole Lean Startup thing is all the rage right now so it gives you a genuine reason to try it out and add those buzzwords to your LinkedIn profile. If you’re still not sure where to start, go get a copy of Pieter Levels’ Bootstrappers Handbook and follow the exercises at the end of each chapter.

Feedback Software 87

Feedback Software Product Management Product Manager User Testing 87

The Product Cafe

DECEMBER 12, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Our marketing strategies, positioning, and pricing all play a pivotal role in how our product is perceived and experienced. Reevaluate your product positioning and pricing strategy.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

JULY 25, 2018

Fun fact: do you know what one of the majors causes of startup failure is? Rare is the startup advice that survives first contact with reality. Startups do to the relationship between the founders what a dog does to a sock.” – Paul Graham. Startups, you see, love to reinvent things. Don’t do it alone,” they say.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Sequent Learning

APRIL 22, 2019

Whatever your level of experience–whether you’re a novice product manager or seasoned Product Management leader–you’ll find everything you need to make consistent positive impacts on your business. The Startup Playbook: Founder-to-Founder Advice From Two Startup Veterans by Rajat Bhargava (Author), Will Herman.

Books 40

Books Product Management Product Manager Data Visualization 40

Userpilot

AUGUST 28, 2024

These positions provide valuable experience in understanding customer needs, effective communication, and resolving issues – all transferable skills for customer onboarding. Look for internship opportunities at SaaS companies or startups specifically focused on customer onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

BrainMates

APRIL 2, 2019

Of course, there are many kind ways to say ‘no’ (check out this great article by Sebastien Phlix, Product Manager at Typeform, on the art of delivering a ‘ Positive No’ ). If your experience and your analysis points to a ‘no’, then your job is to communicate this to your stakeholders.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Userpilot

APRIL 9, 2024

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. Startup – from $279 per month. Experience reporting (from one dashboard). A/B testing.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 18, 2021

Their efforts all reflect how you position your product and the type of customer you attract. Customer Retention Strategy #1 – The Importance of Positioning and Managing Expectations. Take a look at how these companies position themselves: Product Onboarding Tool. vs. A Product Onboarding Tool for Startups.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JULY 13, 2021

This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Every SaaS business has to start somewhere, and we startup veterans know very well that budgets are often low in those early days. Features include: Product tours.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Hutwork

MARCH 19, 2018

The Lean Product Playbook is billed as “the missing manual on how to apply Lean Startup to build products that customers love.” If you’re adopting lean thinking, this is the handbook for you. The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback. By Dan Olsen. By Alison Sigmon.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Intercom, Inc.

OCTOBER 24, 2019

How do we make our relationships and groups more welcoming, more benevolent, more positive?” He saw in it what he felt like growth had been 10 years ago, which was this thing that many startups were trying to do with very little structure or framework. Very early on, Notion as a startup had like a 60-person meetup in South Korea.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. People will build the right things if they understand what they’re building towards and how they are uniquely positioned to do it. I’ll share an example.

User Testing 160

User Testing Research Software Customer Experience Onboarding KPIs 160

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. It’s 2018! In my experience no.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. People will build the right things if they understand what they’re building towards and how they are uniquely positioned to do it. I’ll share an example.

User Testing 126

User Testing Research Software Customer Experience Onboarding KPIs 126