Lenny Rachitsky

APRIL 14, 2024

The company shares internal meetings on YouTube, maintains a public issue tracker for projects, and provides a 2,000-page handbook detailing their operational procedures. This dedication to transparency has enhanced user trust and encouraged community engagement, retention, and growth. Lenny may be an investor in the companies discussed.

Feedback Software 66

Feedback Software User Testing Construction Customer Feedback 66

Product Innovation Educators

JANUARY 1, 2024

This sounds outrageous, but although it is challenging for corporations to innovate and get into a market ahead of a startup, it does happen far more often than we realize. Our second book, Corporate Explorer Handbook , says that as management consultants and academics we don’t know all the answers.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Strategy 98

Modus Create

NOVEMBER 7, 2024

Strategies to mitigate AI security and compliance risks By William Reyor Posted in Digital Transformation , Platform Published on: November 7, 2024 Last update: November 7, 2024 According to McKinsey, 65% of executives report that their organizations are exploring and implementing AI solutions.

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Research Software Data Visualization 52

Product Innovation Educators

MARCH 27, 2023

After working in R&D, Finance, Sales, and Marketing she focused her career on various areas of innovation and new product development. The award started in 1988, and in 2004 the OCI committee was asked to write a chapter for the PDMA Handbook of New Product Development about the OCI award. Innovation strategy is critical.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. You can delay it until you’ve acquired your first 100 or 1,000 customers, but at some point you’ll need to find sustainable traction in the market. A well defined sales strategy is your path to meaningful, sustainable growth.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

DECEMBER 10, 2018

All your messaging is marketing, both before and after the sale. So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Intercom, Inc.

JULY 13, 2018

You can spend months working on a great idea, pour tons of time and energy into crafting the perfect marketing, but without customers your business will cease to exist. Get your free copy of The Growth Handbook, brought to you by Intercom. Naturally, I went to town as a marketer. Content marketing works. Just be patient.

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

UX Planet

JANUARY 22, 2024

Line Height Strategy: For headings, maintain a line height of 1–1.2 Users don’t know what an Automated Market Maker is. While these guidelines are aimed at aiding users with disabilities, they form a robust foundation for elevating the user experience for all. Try to use multiples of 4 for all your other styles. times the font size.

Customer Experience 94

Customer Experience User Testing Research Software Customer Feedback 94

Lenny Rachitsky

AUGUST 22, 2024

So if you don’t share your opinions and market your wins, you’ll limit your career progression. She’s also held leadership roles at PayPal and eBay, serves on the board of Intuit, and is the author of Take Back Your Power. Introverts need to learn to speak up. Lenny may be an investor in the companies discussed.

CTO Coach 76

CTO Coach Feedback Software CTO B2B 76

Sequent Learning

DECEMBER 20, 2023

The role of a product manager is the linchpin in product development, overseeing the entire lifecycle from inception to market launch. They delve deep into market research, analyzing customer needs and market trends, translating these insights into product features and enhancements.

User Testing 52

User Testing Customer Feedback Product Management Product Manager 52

The Secret PM Handbook

OCTOBER 21, 2017

We product managers are always told that we need to spend a lot of time with customers, and with the market, to create successful products. It’s challenging to find the signal – market problems – in the noise – our conversations with customers and prospects. Strategy/Methodology. Why is this so good?

Customer Experience 150

Customer Experience Data Visualization Framework Article 150

The Secret PM Handbook

AUGUST 4, 2017

We find and validate market problems for which customers will pay for a solution. And then we take the solutions to market. Finding market problems. Over the years I’ve written quite a bit about finding and validating market problems. How Badass Are You At Finding And Validating Market Problems?

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Lenny Rachitsky

APRIL 18, 2024

If your venture struggles and innovative strategies are exhausted, consider pivoting. Companies like Brex and Segment thrived after significant pivots that drew on founders’ prior experiences and insights gained from initial concepts. But if there are still untapped ideas, persevere and try them first.

Startups 88

Startups Feedback Software Crowdsource Customer Feedback 88

The Product Cafe

JANUARY 18, 2024

He is a key advisor and speaker known for his product strategy insights. Renowned for her practical approach to aligning product, marketing, and sales strategies. Kyle Poyar An authority in product-led growth, pricing, and SaaS market strategies. These are just 7 from our comprehensive list of 24 product folks.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

Intercom, Inc.

DECEMBER 19, 2018

Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy. Des Traynor, Co-founder and Chief Strategy Officer. Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. Builder beware: marketing tension in product-first companies. On Marketing. The best of the blog. Talk to these people.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. This article will dive into how each department should own its own customer retention strategy – and how it should all fit together! TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. Authoritative, actionable strategies on how to grow your business. A substitute for strategy or planning. For a growing business, segmentation is necessary to know your customers and your market, and share this understanding across teams. Informing our approach to the market.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Product Innovation Educators

APRIL 10, 2023

He has a Masters of Product Design and Development from Northwestern University and teaches Innovation Strategy internationally. This allows you to create very good market fit. He has a Masters of Product Design and Development from Northwestern University and teaches Innovation Strategy internationally.

User Testing 91

User Testing Healthcare Product Research Artificial Inteligence 91

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . 5 Tips for Building a Best-in-Class Product-Led Growth Strategy. Why a Product-Led Growth Strategy Is Becoming a Must in Today’s Competitive Market. Product Experience .

Customer Experience 52

Customer Experience Analytic Tools Data Visualization User Testing 52

Userpilot

AUGUST 19, 2024

TL;DR This is a professional responsible for developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. Instead of evaluating the competitor across multiple dimensions like business model, strategy, feedback, and market share, tackle only public user sentiment.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Lenny Rachitsky

APRIL 7, 2024

Document improvement: Approximately 30% of users utilize ChatPRD to enhance existing specs, PRDs, strategy docs, or roadmaps, indicating its effectiveness in refining and iterating on initial project documentation. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

User Testing 56

User Testing Customer Feedback Feedback Software Customer Experience 56

The Product Coalition

JANUARY 11, 2023

Product Managers play a crucial role in establishing the strategy and roadmap for a company’s products and leading cross-functional teams in the design, development, and launch of the products. One good source I found from The Facilitator’s Handbook: 24 Design Sprint Tips.

Feedback Software 107

Feedback Software Research Software User Testing Technical Review 107

Userpilot

AUGUST 28, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Foster a Collaborative Spirit : Onboarding success often hinges on collaboration across various teams (sales, marketing, customer success).

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Gainsight

APRIL 13, 2022

In traditional sales models, customer acquisition costs were mostly used to decide if the amount of money you were spending on marketing or direct advertising was paying off. How do product-led strategies lower customer acquisition costs? So, what’s the connection between product-led strategies and customer acquisition costs?

Customer Experience 52

Customer Experience Software Review Branding Reporting Tools 52

Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17.

Technical Advisors 120

Technical Advisors Weak Development Team Reporting Tools Startups 120

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . How do product-led strategies contribute to business growth? . Want to learn what data to start keeping track of for PLG?

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Userpilot

AUGUST 30, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Progression involves focusing on building relationships and understanding customer needs and learning about customer success metrics and strategies.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

The Product Cafe

DECEMBER 12, 2023

The issue here is that these users are already accustomed to your product, and their valuable suggestions might not encapsulate the broader market needs or emerging trends. Our marketing strategies, positioning, and pricing all play a pivotal role in how our product is perceived and experienced. Maybe, just maybe, it's not them.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 3, 2022

In the market to build a support center for customers? The information included in this knowledge base varies, depending on the company, audience, and customer communication strategy. GitLab’s Handbook combines multiple internal departments. Give customers easy access to information by using tags and having a search function.

Analytic Tools 91

Analytic Tools Feedback Software Customer Communications Data Visualization 91

Gainsight

NOVEMBER 10, 2021

Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . Ready to launch your product-led growth plan?

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Product Innovation Educators

JULY 17, 2023

Some companies will retreat and cut their spending by cutting bolder long-term innovations, and we saw in the recession around 2010 that was a bad strategy. There are many risks and uncertainties like the supply chain, market size, and expected profitability. 7:38] What advice do you give leaders about making strategic decisions?

Telecommunications 95

Telecommunications Research Software Feedback Software User Testing 95

Userpilot

AUGUST 28, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Progression involves focusing on building relationships and understanding customer needs and learning about customer success metrics and strategies.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Innovatemap

DECEMBER 19, 2022

LOVED: How to Rethink Marketing for Tech Products. Tina Hafer called this a “must-read for product marketers and product company leaders.” Martina joined Tina on the Better Product Unlock Product Marketing podcast series to share her product expertise. Martina Lauchengco. Impact Players. Liz Wiseman.

Books 52

Books Advertising Branding Customer Experience 52

Business of Software Conference

JUNE 25, 2021

If you’re running a software company (or somehow involved in strategy) you’ll be familiar with the conversations and debates about what the “next killer feature (or product)” is going to be. What is Jobs-To-Be-Done? Definition) Free Online Articles and Resources Books about Jobs-To-Be-Done JTBD Masterclasses by BoS.

Framework 64

Framework Research Software User Testing Customer Feedback 64

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. The job of an Advocacy Program Manager is to develop advocacy strategies of the organization and oversee their implementation. Core CSM competencies. Building and using Health scores.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59