Intercom, Inc.

FEBRUARY 14, 2019

Over the years, I’ve learned a lot through both successes and failures, and these are my top 5 strategies in scaling SaaS businesses from $1M to $500M in revenue: Expand your market. Find product market fit again and again. Then apply Lean Startup Principles to hiring by putting people in the role. Which could you solve well?

Strategy 188

Strategy User Testing Download Customer Experience 188

Lenny Rachitsky

AUGUST 22, 2024

So if you don’t share your opinions and market your wins, you’ll limit your career progression. To balance learning and impact in your career, alternate between roles where you’re the expert and roles where you’re acquiring new skills. Introverts need to learn to speak up.

CTO Coach 75

CTO Coach Feedback Software CTO B2B 75

Intercom, Inc.

DECEMBER 19, 2018

“The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences” The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences as we continue on that journey.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Lenny Rachitsky

NOVEMBER 26, 2023

Davis on Peacock: [link] • Watchmen on HBO: [link] • Lost on Hulu: [link] • Eartune replacement tips: [link] • Charles Eames’s quote: [link] • Compuserve: [link] • Steve Wilhite: [link] Production and marketing by [link]. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

CTO 52

CTO Product Research Leadership Startups 52

Intercom, Inc.

FEBRUARY 5, 2019

You can delay it until you’ve acquired your first 100 or 1,000 customers, but at some point you’ll need to find sustainable traction in the market. Get your free copy of The Sales Handbook. Keep in mind, as your business matures from startup to scale-up, your sales strategy will need to evolve too. Want more advice like this?

Outbound 177

Outbound Strategy Inbound Customer Experience 177

The Product Cafe

JANUARY 18, 2024

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Renowned for her practical approach to aligning product, marketing, and sales strategies. Kyle Poyar An authority in product-led growth, pricing, and SaaS market strategies.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

Intercom, Inc.

JULY 12, 2018

To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17. Congratulations on the High Growth Handbook. The only good generic startup advice is that there’s no good generic startup advice.

Technical Advisors 120

Technical Advisors Weak Development Team Reporting Tools Startups 120

Lenny Rachitsky

APRIL 7, 2024

For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. For a growing business, segmentation is necessary to know your customers and your market, and share this understanding across teams. At Intercom, we have benefitted from customer segmentation in these ways: Describing customers in a common way across go-to-market, product, and engineering.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

MAY 2, 2019

At the same time, online grocery shopping is still a nascent trend, with the opportunity to grow into a $30 billion market. This is episode eight of Scale , a brand new podcast series on moving from startup to scale up. I remember when I was doing my own startup where anyone who signed up, we send them an email and say, ‘Hey.

User Testing 184

User Testing Customer Experience B2C Customer Feedback 184

Mind the Product

SEPTEMBER 19, 2019

I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. I did everything from the UX design and “development” to marketing, getting user feedback and even copywriting. Do I Even Need to do one? This is usually the first thing I’m asked.

Feedback Software 116

Feedback Software Product Management Product Manager User Testing 116

Innovatemap

DECEMBER 19, 2022

LOVED: How to Rethink Marketing for Tech Products. Tina Hafer called this a “must-read for product marketers and product company leaders.” Martina joined Tina on the Better Product Unlock Product Marketing podcast series to share her product expertise. Martina Lauchengco. The Cold Start Problem. Andrew Chen. Founder Brand.

Books 52

Books Advertising Branding Customer Experience 52

Mind the Product

SEPTEMBER 19, 2019

I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. I did everything from the UX design and “development” to marketing, getting user feedback and even copywriting. Do I Even Need to do one? This is usually the first thing I’m asked.

Feedback Software 87

Feedback Software Product Management Product Manager User Testing 87

Sequent Learning

APRIL 22, 2019

Written for product managers, designers, marketers and entrepreneurs, Nir Eyal wrote an informative how-to guide for building better products. The Startup Playbook: Founder-to-Founder Advice From Two Startup Veterans by Rajat Bhargava (Author), Will Herman. The Business Acumen Handbook by Steven Haines. Be remarkable.

Books 40

Books Product Management Product Manager Data Visualization 40

The Product Cafe

DECEMBER 12, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. The issue here is that these users are already accustomed to your product, and their valuable suggestions might not encapsulate the broader market needs or emerging trends.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

SEPTEMBER 19, 2019

It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. When not writing his sales handbook, he’s been overseeing the change from Close.io We’re not really a startup anymore. to Close.com.

Weak Development Team 184

Weak Development Team Startups Customer Experience Reporting Tools 184

The Product Coalition

OCTOBER 19, 2017

I ( LinkedIn profile ) was in a very similar situation a few years ago, when I co-founded a Tech Startup and was managing the product. To start with, I wrote this handbook “ Product Management 101 ”. If any of the above questions is something that’s on top of your mind, then worry not!

User Testing 60

User Testing Product Management Product Manager Product Research 60

Userpilot

AUGUST 30, 2024

Collaboration and Teamwork : Bridge Between Teams : They work closely with various teams within the organization, including sales, marketing, and customer success, to ensure a seamless handoff from initial acquisition to ongoing customer support. Consider offering pro-bono onboarding consultations to small businesses or startups.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

Collaboration and Teamwork : Bridge Between Teams : They work closely with various teams within the organization, including sales, marketing, and customer success, to ensure a seamless handoff from initial acquisition to ongoing customer support. Consider offering pro-bono onboarding consultations to small businesses or startups.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Intercom, Inc.

JULY 25, 2018

If people aren’t signing up, if the marketing page isn’t working, if no one is sharing the product on Twitter, we just assume it will be fixed with a better product. Fun fact: do you know what one of the majors causes of startup failure is? Rare is the startup advice that survives first contact with reality.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

The Secret PM Handbook

SEPTEMBER 16, 2016

Who the product is for (the market). The Three Laws of Marketing Physics: For the best chance of success, your product should have 1) an Overt Benefit, 2) a Dramatic Difference, 3) a Real Reason To Believe. The y-axis represents market growth, the x-axis is market share. What are the four components?

Product Management 275

Product Management Product Manager Product Research User Testing 275

Iteratively Blog

MAY 31, 2020

Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources. If you're trying to measure product-market fit , you need to bring product analytics into the fray. Product Analytics + Marketing Team.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Startup – from $279 per month.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

DISQO

JUNE 15, 2015

In his groundbreaking book, The Lean Startup, Eric Ries illustrates how entrepreneurs can build and launch minimal versions of their products optimized to generate reliable feedback before iterating on those products. However, startups are very different from large companies.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

BrainMates

APRIL 2, 2019

Great Product Managers deliver products for a market segment, not for an individual or for one enterprise customer. To minimise this, we conduct research, analyse data, run experiments and use every tool and trick in our Product Management handbook to increase our certainty that the product will enjoy success and reward our businesses.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

PMLesson's Ace the PM Interview

MAY 13, 2020

We highly recommend this book as it can serve as your handbook for every step of PM recruiting. One way to do this is by helping a startup evolve their product over time. But they could be meaningful at smaller businesses like a Series A or B startup. And inversely, startups will hire close to summer.

Technical Review 52

Technical Review Software Review Feedback Software Framework 52

Product Bookshelf

AUGUST 22, 2016

Thinkertoys: A Handbook of Creative-Thinking Techniques. IDEA : The Lean Startup movement generated new and valuable ideas in product development. Olsen argues that high-level concepts and familiarity with Lean will not result in true success in the startup world. Lean Analytics: Use Data to Build a Better Startup Faster.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

DISQO

JUNE 15, 2015

In his groundbreaking book, The Lean Startup, Eric Ries illustrates how entrepreneurs can build and launch minimal versions of their products optimized to generate reliable feedback before iterating on those products. However, startups are very different from large companies.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

In his groundbreaking book, The Lean Startup, Eric Ries illustrates how entrepreneurs can build and launch minimal versions of their products optimized to generate reliable feedback before iterating on those products. However, startups are very different from large companies.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

The Product Coalition

AUGUST 26, 2019

As markets become more segmented, companies scale by trying to meet segmented needs. Imagine if a different team was building a new chip from scratch, it’d mean a significantly longer development cycle, higher cost, new marketing messaging, and ultimately a more complex portfolio. What is modular productization?

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. Customer Retention Strategies for Your Marketing & Sales Departments. The marketing and sales warriors in the trenches creating blog posts, running email campaigns, and closing deals.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JULY 13, 2021

The best walkthrough software on the market is Userpilot. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Your non-technical product managers and product marketing managers will certainly thank you!

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Alchemer Mobile

OCTOBER 22, 2020

Whether you work at a startup or a large, established company, we all know that building great products is hard. Marketing makes sure customers know about the product. Cracking the PM Interview is a comprehensive book about landing a product management role in a startup or bigger tech company. by Dan Olsen. ” Buy it here.

Books 236

Books Research Software Feedback Software Product Management 236

Intercom, Inc.

OCTOBER 24, 2019

He saw in it what he felt like growth had been 10 years ago, which was this thing that many startups were trying to do with very little structure or framework. Very early on, Notion as a startup had like a 60-person meetup in South Korea. One of which is we have a startup mindset ourselves, given our past work experience.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Gina Gotthilf , former VP of Growth and Marketing at Duolingo. The marketing team might be bringing new people in the front door.

User Testing 160

User Testing Research Software Customer Experience Onboarding KPIs 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Gina Gotthilf , former VP of Growth and Marketing at Duolingo. The marketing team might be bringing new people in the front door.

User Testing 126

User Testing Research Software Customer Experience Onboarding KPIs 126