The Secret PM Handbook

JANUARY 7, 2018

It’s exciting to see the first review of The Secret Product Manager Handbook ! The post “Compact, Immediately Useful, and Enough Depth” – The First Review appeared first on The Secret Product Manager Handbook. You can also follow him on Twitter at @prodbistro.

Article 170

Article Product Marketing Product Manager Product Management 170

The Secret PM Handbook

AUGUST 27, 2018

The post “I Have An Idea” – How I Evaluate Product Ideas appeared first on The Secret Product Manager Handbook. (Check out Finding Market Problems Resources for a bunch of ideas and guides from me and others on how to do that.).

Product Management 218

Product Management Product Manager Marketing Management 218

Intercom, Inc.

FEBRUARY 12, 2019

This post was excerpted from “The Sales Handbook” The post Why SaaS growth isn’t just about acquiring new customers appeared first on Inside Intercom. The plain truth of the matter is that companies built on recurring revenue can’t afford to treat customers like they’re disposable.

Startups 184

Startups Management Management Strategy 184

The Secret PM Handbook

JULY 13, 2018

The post The Secret Truth About Your Methodology and Processes appeared first on The Secret Product Manager Handbook. If you like this post, please Like it, tweet it, share it! If you don’t like it, leave a comment and tell me why.

Agile 199

Agile Customer Experience Article Product Management 199

The Secret PM Handbook

APRIL 18, 2018

The post Storytelling For Product Managers – The TL;DR Version appeared first on The Secret Product Manager Handbook. If you start using this structure for telling your stories about yourself, your customers, and your market, your reputation will soar. To learn more about PSR, check my previous post.

Product Management 191

Product Management Product Manager Management Management 191

The Secret PM Handbook

NOVEMBER 11, 2017

appeared first on The Secret Product Manager Handbook. Likewise, your focus will go from 30,000 feet to 1 foot and back multiple times per day. So mental flexibility is critical. […] The post Hello Product Managers!

Product Management 150

Product Management Product Manager Management Management 150

The Secret PM Handbook

AUGUST 17, 2018

And you can find more on objection handling in any handbook on how to sell more effectively, like Dan Pink’s To Sell Is Human.”. The post Persuasion Tips: Pre-Handle Objections appeared first on The Secret Product Manager Handbook.

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Weak Development Team Presentation Demo Product Research 170

Gainsight

SEPTEMBER 19, 2022

That’s why you should consider maintaining a customer success handbook to scale knowledge transfer for new employees and set standards that everyone in your organization can follow to deliver on customer outcomes. What is a customer success handbook? How should a customer success handbook be developed?

Customer Experience 52

Customer Experience Crowdsource Systems Review Software Review 52

The Secret PM Handbook

SEPTEMBER 1, 2017

The post How To Say “No” To A Feature Request appeared first on The Secret Product Manager Handbook. (Image “No” copyright (c) 2014 Henry Burrows, Attribution-ShareAlike 2.0 Generic – CC BY-SA 2.0 ) .

Data Visualization 199

Data Visualization Customer Experience Roadmap Presentation 199

Intercom, Inc.

FEBRUARY 14, 2019

Check out the slides from my talk below or on SlideShare : If you want industry-tested advice for growing your company, especially beyond the first phase, download The Growth Handbook : The post 5 strategies to drive your next wave of growth appeared first on Inside Intercom.

Strategy 188

Strategy User Testing Download Customer Experience 188

The Secret PM Handbook

FEBRUARY 9, 2018

The post What Successful Companies Do To Get Better Leads appeared first on The Secret Product Manager Handbook.

Data Visualization 186

Data Visualization Reporting Tools Research Software User Testing 186

The Secret PM Handbook

AUGUST 7, 2018

The post Persuasion Tips: Have A Goal appeared first on The Secret Product Manager Handbook. And if you like this article, please share it, and subscribe to the site and my email newsletter.

Presentation 170

Presentation Demo Article Definition 170

Gainsight

NOVEMBER 10, 2021

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Take a look at ‘Product-Led Success: The Professional’s Handbook.’. Download your free copy of Product-Led Success: The Professional’s Handbook now. What is product-led success?

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52

Arkenea

DECEMBER 15, 2024

The post Diet and Nutrition App Development Handbook appeared first on. If you’re looking for a mobile app development company to build your diet and nutrition app, then connect with Arkenea, a healthcare software development company with over 13 years of experience in the field.

Research Software 52

Research Software Analytic Tools Feedback Software User Testing 52

The Secret PM Handbook

MAY 5, 2017

” video , from my (still in production) Secret Product Manager Handbook series. Let me know in the comments what you think about the Secret Product Manager Handbook. For a longer explanation of the Secret Product Manager Framework check out the “What Is Product Management?” Keep in touch.

Framework 150

Framework User Testing Product Management Product Manager 150

Mind the Product

APRIL 14, 2020

Employee handbooks for Gitlab and Basecamp. Employee handbooks for Gitlab and Basecamp. * Building generic products. Management and task applications. Being organised. Links mentioned in this episode. Follow Amir on Twitter and LinkedIn. Kim Scott’s book, Radical Candor. Building generic products. Being organised.

Feedback Software 31

Feedback Software Product Research Technical Review Entertainment 31

The Product Coalition

JANUARY 28, 2021

I credit overengineering for that really complex change management process or that 200 page employee handbook you may have been asked to read. I suspect it has something to do with creativity. It’s not limited to software development either?—?I

Construction 162

Construction Software Developers Software Development Data Visualization 162

The Secret PM Handbook

OCTOBER 9, 2018

The post 3 Proven Ways To Help Your Sales Team Beat Quota appeared first on The Secret Product Manager Handbook. Let me know in the comments, or drop me an email – nils@secretpmhandbook.com.

Sales Training 170

Sales Training User Testing Differentiation Customer Experience 170

The Secret PM Handbook

OCTOBER 1, 2017

appeared first on The Secret Product Manager Handbook. And after you’ve been a product manager for a while we assume you have proven to yourself and others that you should be a product manager, that it’s the appropriate job for you. And at that point I start asking a whole different set of questions, of course!

Product Management 150

Product Management Product Manager Product Research Management 150

The Secret PM Handbook

JULY 20, 2018

The post Mental Models Applied: Using A 2×2 Chart For Handling Competitive Objections appeared first on The Secret Product Manager Handbook. A more generalized matrix – [link].

Differentiation 170

Differentiation Naming Agile Article 170

Intercom, Inc.

APRIL 16, 2019

Learn from industry leaders who’ve done it before in The Sales Handbook. . “When executed properly, your roadmap provides you with the air cover to discuss trade offs when new requests arise” Want more lessons on scaling sales? The post How to scale a global sales operations team appeared first on Inside Intercom.

Roadmap 177

Roadmap Engineering Customer Experience Development 177

The Secret PM Handbook

MARCH 9, 2018

The post The Secrets of Highly Successful Sales People: Objection Handling appeared first on The Secret Product Manager Handbook. I’d love to hear about what you’ve done in the comments.

Weak Development Team 95

Weak Development Team Customer Experience User Testing Product Research 95

The Secret PM Handbook

AUGUST 4, 2017

The post A New Focus On Product Management Opportunity appeared first on The Secret Product Manager Handbook. (And don’t forget to sign up for the mailing list to get some good stuff.).

Product Management 150

Product Management Product Manager Management Management 150

The Secret PM Handbook

AUGUST 11, 2017

appeared first on The Secret Product Manager Handbook. So we have to do more work, via testing and understanding our users, to define a better solution. What would you do with a team of developers and a three month runway? The post How Are You Going to Fix Onboarding?

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User Testing Research Software Product Research Download 150

The Secret PM Handbook

JUNE 16, 2017

The post To 10x Your Profits Start With Retrospectives appeared first on The Secret Product Manager Handbook. Especially for profits, and especially if you are starting at a point of low profits, you can often get amazing multipliers for just improving your processes a little bit.

Data Visualization 186

Data Visualization Customer Experience Research Software User Testing 186

The Secret PM Handbook

AUGUST 18, 2017

The post A Better Approach To Demoing Can Turn Sales Around appeared first on The Secret Product Manager Handbook. She goes into a lot more detail about these and other techniques for making your demo a LOT better.

Demo 150

Demo Agile Differentiation Product Research 150

The Secret PM Handbook

SEPTEMBER 7, 2018

The post Start Doing These 10 Things Today To Be A Better Product Manager appeared first on The Secret Product Manager Handbook. Try out these 10 powerful product management tips to get more customers, find better market problems to solve, help your sales team close more sales, and accelerate your ability to deliver value to the market.

Product Management 170

Product Management Product Manager Weak Development Team Agile 170

The Secret PM Handbook

OCTOBER 21, 2017

appeared first on The Secret Product Manager Handbook. I have a few other posts you can check out as well. I’d love to hear what you’re doing now to capture and analyze your customer conversations. The post Visiting Customers?

Customer Experience 150

Customer Experience Data Visualization Framework Article 150

The Secret PM Handbook

AUGUST 4, 2017

The post This Framework Gives You Product Management Super Powers appeared first on The Secret Product Manager Handbook. And of course, if there’s a topic you want to learn about that I haven’t covered, please let me know.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

The Secret PM Handbook

MARCH 28, 2018

The post 3 Simple Steps To Make Your Customer Stories 10x Better appeared first on The Secret Product Manager Handbook. The PSR technique is one of their fundamental building blocks for developing resumes and interview skills.

Customer Experience 207

Customer Experience Weak Development Team Demo Agile 207

The Secret PM Handbook

FEBRUARY 20, 2018

The post The Secrets of Highly Successful Products: The Sales Discovery Call appeared first on The Secret Product Manager Handbook. For more on the structure of good discovery calls, I highly recommend Dan Smith’s article on The Anatomy Of A Perfect Sales Call.

Product Research 170

Product Research Demo User Testing Data Visualization 170

Intercom, Inc.

FEBRUARY 8, 2019

Check out the book we wrote, The Growth Handbook : The post Karen Peacock on driving business success appeared first on Inside Intercom. . “This is the mainstream experience now, and you can be sure your competitors are doing this, even if you are not.” ” Want more lessons on growing and scaling a company?

Data Visualization 153

Data Visualization Reference Customer Experience Framework 153

Intercom, Inc.

MARCH 13, 2019

Download our free book, The Growth Handbook : The post Expand your addressable market to drive your next wave of growth appeared first on Inside Intercom. This is how you grow your business and ensure your customers always have a place with you.

Marketing 171

Marketing User Testing B2C Enterprise 171

UX Planet

APRIL 2, 2024

Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests ” by Jeffrey Rubin and Dana Chisnell “ Usability Testing Essentials: Ready, Set…Test! Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests ” by Jeffrey Rubin and Dana Chisnell “ Usability Testing Essentials: Ready, Set…Test! ”

User Testing 85

User Testing Books Product Research Testing 85

Lenny Rachitsky

JUNE 9, 2024

He’s most recently the author of Fall in Love with the Problem, Not the Solution: A Handbook for Entrepreneurs , hailed by Steve Wozniak as the “Bible for entrepreneurs.” He’s also founded nine other companies, been on the board of 20 companies, and advised more than 50 companies.

CTO Coach 96

CTO Coach Customer Experience User Testing Startups 96