Mind the Product

FEBRUARY 16, 2021

The Web Content Accessibility Guidelines (WCAG). * Visit The Product Experience homepage for more information and more episodes! . * Follow Jonathan on LinkedIn and Twitter , and his work with Hassell Inclusion. Accessibility and Inclusion – Guiding Points for Product People blog post. * Get in Touch, Rate Us, and More!

Product Research 218

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Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. 7 Establish Ground Rules.

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Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. I am a user experience practitioner from the day I started thinking about life.

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Mind the Product

NOVEMBER 29, 2019

Designing Integrated Human Experiences. To start, we need to step away from terms like user experience, customer experience, patient experience, and guest experience, because we are all of these things. We therefore need to ask ourselves how can we create meaningful automated integrated human experiences.

Customer Experience 168

Customer Experience Artificial Inteligence Data Visualization Download 168

UX Planet

SEPTEMBER 10, 2024

Benefits of high adoption rate : The more teams that adopt the system, the more consistency there will be across your products, leading to a unified user experience and lower design and dev effort. It also ensures consistency across different products, providing a uniform user experience.

Analytic Tools 105

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Intercom, Inc.

JUNE 11, 2019

Find out how to help your users reach their "Aha" moment. Whether you use a welcome page as the first step in your onboarding experience or to simply highlight your app’s best features, there are a few basic guidelines you can apply for using this page to capture a user’s attention – and keep it long-term.

User Testing 203

User Testing Customer Experience Data Visualization Download 203

Sachin Rekhi

JANUARY 23, 2017

The skill in applying this principle is realizing that you can't make everything visible, because it'll ultimately clutter the interface but instead need to prioritize what interface elements are by far the most important for the user experience and prioritize their visibility. Affordance. Essentially to afford means to give a clue.

Feedback Software 152

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UX Planet

SEPTEMBER 8, 2024

Downsides Inconsistency : The lack of a unified system can lead to inconsistent user experiences across products and brands. If the organization offers multiple products under the same brand, the solitary model may result in a fragmented user experience, where different products feel disconnected from one another.

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Mind the Product

MARCH 8, 2017

In this talk, Jesus Ramirez , VP Product at Tallwave Capital, explains how effectively leveraging brand in your products can create user experiences which do just that, and which turn your customers into advocates. Blurring the lines in user experience. Brand or Product? Use product to deliver your message.

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UX Planet

JANUARY 22, 2024

Clear Instructions: Offer concise instructions for tasks, benefiting users with cognitive and learning disabilities while enhancing the overall user experience. While these guidelines are aimed at aiding users with disabilities, they form a robust foundation for elevating the user experience for all.

Customer Experience 95

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The Product Coalition

JANUARY 15, 2021

typically, designers know the guidelines, this is by no means a rockstar skill:D In terms of product design, two concepts need to be built?—?separately It means that your current priority is to adapt the design for Android and iOS guidelines?—?for for the sake of smooth user experience. Google has one, Apple has one?—?typically,

Feedback Software 126

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UX Planet

FEBRUARY 5, 2024

It reduces barriers and enables users to participate more fully in various aspects of life. Better User Experience: Accessibility often leads to a better overall user experience for everyone, not just those with disabilities. Clear navigation, readable text, and well-organized content benefit all users.

Customer Experience 96

Customer Experience Research Software User Testing User Friction 96

eG Innovations

MARCH 18, 2019

Citrix Staffing Guidelines. eG Enterprise Staffing Guidelines. The staffing requirements for an eG Enterprise monitoring environment for Citrix digital workspace environments mirror the Citrix guidelines. The post eG Enterprise Staffing Guidelines for Citrix Digital Workspace Services appeared first on eG Innovations.

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UX Planet

FEBRUARY 2, 2024

Editing After writing content, content designers typically engage in editing and proofreading to ensure that the content is free from errors and maintains a consistent style that adheres to brand guidelines. Content Designers are a hybrid of strategic thinkers, editors, user experience architects, and constant learners.

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Userpilot

JUNE 4, 2024

TL;DR Interaction design is the practice of designing digital products and interactive systems with a focus on user behavior. Design principles are guidelines that empower interaction designers to create intuitive and engaging user interfaces. Consider the user’s context to avoid creating the wrong mental model.

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UX Planet

MARCH 17, 2024

The vast amount of data collected about us, often without explicit consent, has eroded user trust in transparency efforts. This lack of trust is fueling a movement for change, demanding a more transparent user experience. This is where ethics come in, ensuring our designs serve the user, not manipulate them.

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The Product Coalition

JANUARY 15, 2021

You don’t need to prompt users twice for the ratings, nor do they need to navigate out of the app to give the ratings and reviews. There is a cap on the number of times a user is shown the review dialog, and this is called Quota. Hence, as per guidelines, it’s not optimal to have a call-to-action mechanism to launch the in-app review.

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UX Planet

APRIL 2, 2024

Usability testing is a crucial aspect of user experience design, focusing on evaluating a product or service by testing it with representative users. This process helps identify any usability problems and determine the participant’s satisfaction with the product.

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Intercom, Inc.

JUNE 25, 2019

We have a high bar for accessibility standards in the Intercom Messenger and always try to ensure an accessibility level of conformance of AA for regular text and AAA for large text, which means meeting the highest accessibility criteria as defined by the Web Content Accessibility Guidelines (WCAG) international standard.

Customer Experience 152

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Userzoom

APRIL 9, 2018

Under the broad umbrella of human-centred design, user experience design (UXD) and instruction design (ID) are two titans with surprisingly little awareness of each other. How does instructional design relate to user experience design? Main image by Stefano Intintoli.

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Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. This user-friendly approach ensures visitors enjoy their experience on your website, increasing the chances of web conversions.

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The Product Coalition

OCTOBER 8, 2023

User Experience (UX) Creating an intuitive and user-friendly interface is vital to engage users effectively. The user experience encompasses how users interact with the platform, access predictions, and customize their settings. A seamless and enjoyable user interface encourages user retention.

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Userzoom

APRIL 4, 2018

3) Accessibility is *just* about following the Web Content Accessibility Guidelines (WCAG). The Web Content Accessibility Guidelines, or WCAG 2.1 , are a useful benchmark for assessing the accessibility of a website and have a lot of excellent guidance to offer on web accessibility. Usability and UX.

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Data Visualization User Testing Reporting Tools Customer Experience 96

UX Studio: Product Management

OCTOBER 16, 2020

How to improve customer service with the help of user experience? That is why besides user experience research, customer service is another power source that can continuously bring in information on your users. The internet is filled with statistics about how one poor experience can hurt your retention.

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UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

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Product Innovation Educators

DECEMBER 2, 2024

This allows for immediate testing and validation of the user experience. Best Practices for Implementing AI Design Sprints Drawing from his experience leading multiple AI-powered design sprints, Mike shares key tips and strategies to help teams maximize the value of this approach.

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Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

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UX Planet

JULY 15, 2024

Home Laws of UX Laws of UX is a simple website that explains the fundamental principles of user experience and the laws of Design. This resource will help you better understand how users interact with your products and how to improve their experience and impressions.

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Userpilot

JULY 30, 2024

Create a wireframe : Sketch rough layouts, use digital wireframing tools, and iterate based on stakeholder and user feedback. Add UI components : Choose UI components that align with the design vision, maintain consistent design patterns, and follow accessibility guidelines. Perform usability testing with real users to gather feedback.

Feedback Software 81

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Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

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UX Planet

FEBRUARY 21, 2024

Navigation design: Choose navigation patterns that will help users move through the information (top-level menu, local navigation, breadcrumbs, etc). Local Navigation Is a Valuable Orientation and Wayfinding Aid Breadcrumbs: 11 Design Guidelines for Desktop and Mobile 6. How to Evaluate the User Experience | Maze 9.

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UX Planet

JANUARY 31, 2024

It allows for objective assessments of designers’ levels and skills, facilitating the creation of personalized development plans and establishing crucial team guidelines. You can use these guidelines to foster a culture of creativity and support, providing a clear path for individual growth within a united and motivated team.

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Gainsight

AUGUST 31, 2020

Personalizing the end-user experience. Increasing Number of End-Users. Automated onboarding guarantees the same experience for all new end-users and saves us the resources we would’ve had to use for manual onboarding. Shifting and shrinking school budgets . An influx of start-ups and investment support .

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Imaginary Cloud - Design

FEBRUARY 27, 2020

From the mid 90’s to early 00’s “design” was introduced to websites, although they had little to no regards towards user experience. I chose to put design between “ ” just because it was more of a mishmash of colours, fonts and shapes , all fighting for the user's attention. Jump a few years to the 00’s and the Web 2.0

User Testing 107

User Testing Customer Experience Research Software Product Research 107

Intercom, Inc.

APRIL 19, 2018

We need to make sure the vast majority of our engineering time is spent building things that provide unique value and a great user experience for our customers – helping them solve the problems that they face. It is a live document, which can be updated, and it has a bunch of guidelines.

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Intercom, Inc.

FEBRUARY 26, 2018

Knowing what to outsource and to whom is an art, so we use the following guidelines to help us make decisions: Don’t outsource things core to your customers’ user experience as this makes it easier for others to copy your product and disrupt your business.

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UX Planet

AUGUST 16, 2024

Does your current website suffer from outdated technologies that hamper user experience? Try to get as many experts and departments involved in the project, especially: Marketing : Provides insights into target audiences, creates messaging strategies, and establishes user experience (UX) best practices.

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