Mind the Product

FEBRUARY 16, 2021

. * The Web Content Accessibility Guidelines (WCAG). * Review us on your podcast app so that we can use your feedback to be better. She’s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. Get in Touch, Rate Us, and More!

Product Research 218

Product Research Customer Experience Feedback Software User Testing 218

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. Review and adjust product roadmap; check potential impact on the product strategy.

Weak Development Team 287

Weak Development Team Product Management Product Manager User Testing 287

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? So that’s me. Christy : Awesome.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. You could say these guidelines are a catalyst as they help you get to the final design much faster. The 11 user interface guidelines for enhanced engagement include: 1. System status visibility.

Customer Experience 71

Customer Experience Data Visualization User Experience Analytic Tools 71

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . We’ve identified three critical steps for optimizing tech-touch customer onboarding.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. And principles, by definition, are guidelines.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Johanna Rothman

AUGUST 12, 2021

I saw that in an organization that had management signoff for changes the technical people made. Over those 10 years, the technical teams created more robust testing and deployment scripts. The effects of that batching: Every change requires several days of delay because the managers need to review the changes.

Leadership 131

Leadership Technical Review Agile Travel 131

The Product HQ

JULY 1, 2024

Do you want to know what the technical program manager’s salary is? According to salary information websites like Comparably , the average technical program manager salary in the US ranges from $114,032 to $285,559. So, according to the website, the average technical program manager’s base salary here in the US is $124,446.

Technical Review 52

Technical Review Reporting Tools Systems Review Software Review 52

Intercom, Inc.

APRIL 23, 2018

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. Setting up developer guidelines will help current and future collaborations and integrations.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Intercom, Inc.

DECEMBER 21, 2021

The Ultimate Customer Support Tech Stack for 2022. The Ultimate Customer Support Tech Stack for 2022 outlines the strategy and tools that support teams can implement next year to future-proof their customer support tech stacks. Here’s to thriving, not just surviving! Anna Murphy , Editor. Thoughts on innovation. My favorite?

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Intercom, Inc.

OCTOBER 31, 2019

Here are some simple guidelines I like to consider when I’m tempted to dive in and get my hands dirty. I felt that if I worked as an individual contributor first, I’d be able to get quickly acquainted with what my team was working on and would get a good sense of the challenges and technical debts they were facing daily.

Software Review 167

Software Review Engineering Technical Review Management 167

Arkenea

OCTOBER 15, 2024

Selecting the right technology stack Factors to consider while choosing the tech stack Why Hire a Healthcare Web Development Company? The brief contains all the guidelines the company would essentially need before embarking on your project documented on paper. A basic diagram of the design on paper can do the trick.

Web Development 98

Web Development Web Developers Analytic Tools Technical Review 98

The Product Coalition

APRIL 3, 2023

Product Management Technology If you’re unfamiliar with software development, you may not have heard of Scrum. Sprint Review: A meeting where the Scrum team demonstrates the work they completed during the sprint and receives feedback from stakeholders. The framework consists of Scrum teams, roles, events, artifacts, and rules.

Agile 152

Agile Feedback Software Development Technical Review 152

UX Planet

AUGUST 16, 2024

Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success. Does your current website suffer from outdated technologies that hamper user experience? Are conversions on the site falling short?

Analytic Tools 94

Analytic Tools Data Visualization Research Software Feedback Software 94

Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. So I want to share four guidelines to keep in mind when choosing generative AI tools to support your discovery efforts. Technology needs more humanity; not less. I use these tools every day.

Generative AI 288

Generative AI Product Research Feedback Software Analytic Tools 288

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. You can see a lot of the changes and updates on intercom.com, and all of those brand changes are kept in our brand guidelines document. It’s a good way to get to the core of the identity.

Branding 222

Branding Technical Review Customer Experience Enterprise 222

UX Planet

JANUARY 29, 2024

Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. They will also train a machine to produce screens based on typography, color, components, and design system guidelines. Here is an example of a test I did with ChatGPT.

Analytic Tools 98

Analytic Tools Systems Review Data Visualization Software Review 98

Imaginary Cloud - Design

JULY 2, 2020

However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. Also, high-level guidelines provide very little value for experienced designers , who are already familiar with the basics. Google design Sprint Review.

Books 138

Books Technical Review Research Software Data Visualization 138

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

JULY 2, 2022

When I participated in the live discussions about the same topics, I realized that some of the gaps are due to perspective: So many of the companies I work with (either the few that I am personally consulting to, or among the CPO Bootcamp participants) are startups or scaleups, and only a small number are larger corporations.

Workshop 121

Workshop Customer Feedback Technical Review Product Research 121

Product Management University

MARCH 20, 2023

The voice of customer structure is your company’s guidelines or rules for managing, regulating and coordinating the vast number of conversations that may be taking place in parallel with any one customer. Customer success managers are doing account reviews. What is Voice of Customer Structure?

Customer Experience 130

Customer Experience User Testing Customer Feedback Technical Review 130

The Product HQ

FEBRUARY 1, 2023

Are you looking for crucial technical program management skills to become a successful technical program manager? Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

The Product Coalition

FEBRUARY 26, 2021

Pioneering one technology revolution after the other, Apple gave to the world the first user-friendly all-in-one desktop computer, the smartphone that became a way of life , the watch that keeps you connected everywhere at any time, and a digital wallet that is not just cash-free but also contactless.

Customer Experience 103

Customer Experience Technical Review Systems Review Software Review 103

The Product Coalition

MARCH 19, 2021

do they read reviews, purchase through social media apps? But if you don’t have a history of positive reviews and purchases to back your new product, branding becomes even more critical. Sophie enjoys covering a variety of topics, including tech, finance, business, marketing, wellness, and culture. Communication preferences?—?does

Development 132

Development Product Research Research Software Technical Review 132

The Product Coalition

FEBRUARY 22, 2023

Running an NFT business can also be easier for those not accustomed to deeper technological nuances of Web3, and they can learn them through experience. General NFT Marketplace NFT marketplaces have been one of the successful business models in the Web3 space due to their nature of connecting creators and collectors.

Research Software 124

Research Software Technical Review Customer Experience User Testing 124

ProductPlan

DECEMBER 3, 2020

It (usually) requires technical expertise. We’ve posed this question at the ProductPlan blog: Does a product manager need to be technical? Our answer, even for most technology companies, is no. But in most cases, a product manager does not need technical skills or technical background to be effective in the role.

Research Software 89

Research Software Feedback Software Technical Review User Testing 89

The Product Coalition

OCTOBER 8, 2023

To achieve this balance, consider leveraging cloud computing and distributed processing technologies to speed up computations. Features such as comments, ratings, and reviews enable users to share their insights and contribute to the platform’s growth. Implement a transparent content review and moderation process.

Data Visualization 132

Data Visualization Reporting Tools Feedback Software Customer Feedback 132

The Product Coalition

JANUARY 16, 2022

After reviewing over 50 candidates, 25 phone interviews, and 15 full interviews, I eventually had to choose between a few final contenders. This quality translates to many different features and serves as a guideline for many nuances in the product as well as marketing materials. The search, though, wasn’t trivial.

Roadmap 157

Roadmap Data Visualization Customer Experience User Testing 157

UX Planet

SEPTEMBER 10, 2024

Percentage of screens or UI elements that fully adhere to the design system guidelines. Manual product audits: Teams can manually inspect products and pages to ensure they adhere to the design system’s visual and UX guidelines. Automated accessibility review results using Wave tool. Design Lint Figma plugin by Daniel Destefanis.

Analytic Tools 105

Analytic Tools Feedback Software Systems Review Data Visualization 105

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. To choose the right customer lifecycle software, you should identify your business needs, research options, and review its integrations. Review available integrations. Enterprise.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Reporting Tools 96

Johanna Rothman

JULY 22, 2021

In addition, you might need these product strategies too: Product architecture, to shepherd the technical value of a product. As a guideline, I like to review the strategy every 6-12 months. Let's review. Product strategy, to define the value the products offer to the product's users/customers. Why that often?

Differentiation 133

Differentiation Product Research Roadmap Strategy 133

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design.

Research Software 86

Research Software Analytic Tools Data Visualization Web Development 86

TechEmpower - Product Management

DECEMBER 11, 2023

Are specific technologies or platforms involved in your project? Do they have experience with the technologies involved in your project? What are the review periods and your responsibility in the process? Or is your project a clean slate? Are there complexities revolving around algorithms or databases?

Software Developers 118

Software Developers Software Development Software Review Development 118

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. When expiry isn’t available, tool owners review and baseline access quarterly.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Nulab

JUNE 30, 2020

If it’s highly technical, it may be escalated to our tech support members in Japan. . Support processes & guidelines, etc. Release details & guidelines, etc. . Another example is a Typetalk bot that shows which member is handling technical support that day. Team/Project. Wiki contents.

Data Visualization 91

Data Visualization Technical Review Customer Experience Document 91

Mind the Product

NOVEMBER 12, 2018

However, in a more technical sense, by thinking of localization simply as the process of translating words from one language to another, it’s easy to forget everything else that needs to be considered before these words are even seen by a translator. These terms are easily confused and, to be honest, this confusion is mostly harmless.

Research Software 148

Research Software User Testing Software Review Product Research 148

Arkenea

OCTOBER 16, 2024

Who wouldn’t want to use a healthcare website that pops with beautiful color combinations, readable font sizes, and voice assistant technology? It helps to attract patients who are looking for something that doesn’t suppress them due to their disability. Did you know that only 4.9

Healthcare 84

Healthcare User Testing Reporting Tools Research Software 84