Mind the Product

FEBRUARY 16, 2021

To get over that hump, we talked with Prof Jonathan Hassell about how and when to embed and test for accessibility (or a11y!), The post Building Accessible Products – Jonathan Hassell on The Product Experience appeared first on Mind the Product. Making products that work for everybody. Quote of the Episode.

Product Research 216

Product Research Customer Experience Feedback Software User Testing 216

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Product Talk

MARCH 17, 2020

Product teams should be co-located. They iteratively test their ideas with customers week over week. I’d like to share some practical tips to help ease your transition so that your continuous discovery habits don’t atrophy simply because you are working from home. This is an often-repeated “truth” in our industry. Tweet This.

Product Research 278

Product Research Document Customer Experience Reference 278

Product Talk

MARCH 3, 2021

A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Welcome to “Why There’s No Single ‘Right’ Way to Do Product Discovery.” We’re both product discovery coaches with Product Talk. Find it here.

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Product Research User Testing User Friction Research Software 191

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? But you don’t have to start from scratch when it comes to testing content and microcopy. We, at UX studio , collected three methods that provide more insights than general AB testing. What are the limitations of A/B testing? What three methods test UX copy better? Why avoid it?

User Testing 110

User Testing Product Research Testing UX 110

Intercom, Inc.

AUGUST 10, 2021

Stress testing the theoretical. At the time, Intercom was very much an eclectic brand, so this work was foundational in helping to solidify our brand system with thoughtful creative decisions and specific guidelines that would help us to maintain a consistent and ownable brand. Illustration. Typography.

Branding 257

Branding User Testing Product Research Customer Experience 257

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Roman Pichler

JANUARY 11, 2022

Like a modern product roadmap, a learning roadmap states the specific outcomes or benefits you’d like to achieve to become a more competent product person, and it captures them in form of learning goals. The roadmap in figure 1 is based on my GO product roadmap template. Figure 2: A Product Mmgt Skills Model.

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Roadmap Weak Development Team Customer Experience Leadership 344

UX Studio: Product Management

NOVEMBER 9, 2017

Want to do UX research for a product without enough time or knowledge? Proper research does not go quickly, or can it? This article will show the ideal way to do UX research , and will introduce the cost benefit, low-budget version too. Making decisions based on research results ensures getting decent ones.

Product Research 95

Product Research Research Software User Testing Feedback Software 95

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. Are they getting what they need from the product?

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

The Product Coalition

SEPTEMBER 21, 2020

Part 2 of series on experimentation When should product managers experiment? 10 guidelines to design high impact experiments. Running Experiments has become one of the most valuable tools for Product Managers to validate ideas, de-risk releases and measure the impact of their work. And when are experiments invalid?

Customer Experience 154

Customer Experience Data Visualization User Testing Product Research 154

The Product Coalition

DECEMBER 2, 2020

Keys to A/B Testing I recently hosted a webinar on the keys to A/B testing and how to structure these components for a company. Therefore, what follows is a rough outline for how I approach A/B testing when I join a company or when I get started. Should you be doing A/B tests as a company? Do you have product-market fit?

User Testing 97

User Testing Product Research Testing Onboarding KPIs 97

The Product Coalition

OCTOBER 13, 2021

In the article, I’ll cover the most significant mobile software testing types to bear in mind on the digital transformation journey. as well as the industry, target audience, and distribution channel, the testing process will differ. Functional testing As practice shows, mobile users are intolerant to low-quality software ?

User Testing 117

User Testing Product Research Testing Weak Development Team 117

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Instead, research first helped Google emphasize user personalization. Keep reading for info on Google’s current user research. Marketing research at Google first compiled search rankings. Definitely not!

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

The Secret PM Handbook

OCTOBER 1, 2017

Product management is a hot, hot profession right now. It’s one of the most important roles in a product company , especially in high tech. If you’re wondering about this, or want to scope yourself against a basic set of guidelines for product managers, this post is for you. What I’m looking for in a new product manager.

Product Management 170

Product Management Product Manager Product Research Management 170

Product Innovation Educators

DECEMBER 2, 2024

A custom ChatGPT model that helps accelerate product innovation Watch on YouTube TLDR In this episode, I interview Mike Hyzy, Senior Principal Consultant at Daugherty Business Solutions. He explains how to conduct an AI-powered design sprint that transforms product concepts into clickable prototypes in just hours instead of weeks.

User Testing 115

User Testing ChatGPT Feedback Software Research Software 115

Johanna Rothman

JULY 22, 2021

Product strategy, to define the value the products offer to the product's users/customers. In addition, you might need these product strategies too: Product architecture, to shepherd the technical value of a product. Test architecture, to shepherd the testing tactics. Why that often?

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Differentiation Product Research Roadmap Strategy 133

UX Planet

APRIL 2, 2024

Usability testing is a crucial aspect of user experience design, focusing on evaluating a product or service by testing it with representative users. This process helps identify any usability problems and determine the participant’s satisfaction with the product. Usability Testing Essentials: Ready, Set…Test!

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User Testing Books Product Research Testing 70

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. After all, almost any product or service can be replicated by a competitor. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. It took a few years until the team felt the market for this product was mature enough. How price-sensitive are customers for this type of product?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Mind the Product

JANUARY 3, 2020

We studied the Web Content Accessibility Guidelines, WCAG 2.1. These are official rules and guidelines for developing useful and accessible internet services, and they contain specific information with examples of implementation. We also analyzed our product. We also knew that the cost of such work would be hard to estimate.

Data Visualization 151

Data Visualization User Testing Customer Experience Product Research 151

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userzoom

JANUARY 28, 2020

This week, we’ll look at how user researchers can get started with accessibility testing, design and compliance. . As a UX researcher, you are intimately familiar with identifying and solving problems. Accessibility applies to both, and ends up making websites and other digital products better for everyone.

User Testing 92

User Testing Research Software Product Research Customer Experience 92

The Secret PM Handbook

OCTOBER 1, 2017

Product management is a hot, hot profession right now. It’s one of the most important roles in a product company , especially in high tech. If you’re wondering about this, or want to scope yourself against a basic set of guidelines for product managers, this post is for you. What I’m looking for in a new product manager.

Product Management 150

Product Management Product Manager Product Research Management 150

UX Planet

AUGUST 8, 2024

Take care of accessibility guidelines while designing tooltips. Clarity and Conciseness Placement and Timing Tooltip Trigger Visibility and Accessibility Consistency Testing and Iteration 1. Your product should use a consistent visual design of the tooltips. Deciding on styling guidelines helps to create consistent tooltips.

User Testing 76

User Testing Customer Experience Customer Feedback Feedback Software 76

Johanna Rothman

APRIL 28, 2023

Later, she used these ideas for the product roadmaps. The couple of times the teams had no obvious next project, they chose to finish their unfinished work: insufficient test automation and those irritating defects. But she could still focus on small chunks of value for now.

Management 111

Management Management Roadmap Agile 111

Intercom, Inc.

FEBRUARY 20, 2020

As the veteran of a slew of powerhouse companies such as Amazon, Twitter, Slack and Patreon, Buster has always been drawn back to writing about what he’s learned through his experiences working as a product manager for these companies. Short on time? Often in business, we search for alignment too quickly. Buster: Thank you.

Data Visualization 232

Data Visualization Weak Development Team Product Research Research Software 232

UX Planet

SEPTEMBER 22, 2024

Designers often find themselves juggling numerous tools, files, and feedback loops across different platforms. Ensuring consistency : Reusable components like a style guide or design system ensure the team is adhering to brand guidelines. You can include: User Research : Summarise key insights from user interviews or surveys.

Document 87

Document Product Research User Testing Research Software 87

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Instead, research first helped Google emphasize user personalization. Keep reading for info on Google’s current user research. Marketing research at Google first compiled search rankings. Definitely not!

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Accessibility and Your Product. Introduction.

Reporting Tools 123

Reporting Tools Research Software Product Management Product Manager 123

Userpilot

MAY 27, 2024

Product thinking is all about putting yourself in the other person’s (user) shoes. Only by adopting a product-thinking mindset and following it as a process can you get to know your users better. TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center.

Research Software 86

Research Software Analytic Tools Feedback Software Data Visualization 86

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. Are they getting what they need from the product?

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

ProductPlan

FEBRUARY 3, 2022

Product operations, or prod ops, is an emerging discipline designed to help product teams operate as effectively as possible. ” Therefore, Prod ops are to the product team what a trainer and nutritionist are to an elite athlete. What is Product Operations? Product Operations’ Job Responsibilities.

Product Research 105

Product Research User Testing Data Visualization Customer Experience 105

UX Studio

SEPTEMBER 16, 2019

Whether you have a question about the product that you are offering, about its features or just simply want your customers opinion about something, most likely you will create a survey. In this article I will talk about survey design best practices and how to design a survey that will bring you useful results.

Product Research 72

Product Research User Testing Data Visualization Customer Feedback 72

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. These sites have dedicated expert editors who rate and review the products. That is why peer-to-peer content is on the rise. What do we mean by the term “review sites”?

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Intercom, Inc.

APRIL 19, 2018

They’re really battle tested, well trained, well understood and well supported. I don’t want to hire more people for this stuff, because they won’t be building product. I researched it on the internet and found Dan McKinley’s blog post , which seemed to align with a lot of what we were thinking.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

The Product Coalition

JULY 17, 2022

If you’re looking to improve your team's work, a product management framework can be an excellent starting point. A framework is a set of guidelines or principles that can help guide your team’s decisions and provide a common understanding for all team members. Then, let them spend that money on the proposed products?—?each

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Framework Product Research User Testing Feedback Software 129