Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites. Trustpilot, a consumer review site.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

BrainMates

OCTOBER 20, 2024

It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations. While the SERVQUAL model is often used in customer service, it’s just as valuable for product managers aiming to build seamless, end-to-end product experiences.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. You could say these guidelines are a catalyst as they help you get to the final design much faster. The 11 user interface guidelines for enhanced engagement include: 1. System status visibility.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Instead, research first helped Google emphasize user personalization. Critical for their expansion, doing so also established current tech trends. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Intercom, Inc.

FEBRUARY 26, 2018

We are all in a battle, multiple battles in fact, with a lot at stake: whether it’s the fate of the company we work for or for the product that we build. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Choose standard technology.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Johanna Rothman

JULY 22, 2021

Product strategy, to define the value the products offer to the product's users/customers. In addition, you might need these product strategies too: Product architecture, to shepherd the technical value of a product. Test architecture, to shepherd the testing tactics. Let's review.

Differentiation 133

Differentiation Product Research Roadmap Strategy 133

The Product Coalition

MARCH 14, 2023

Based on a survey of mobile banking users, there are a few reasons why potential customers abandon this much-needed part of the application process on mobile: Too complicated. The average time that a consumer would typically abandon an online application for a financial product was 18 minutes and 53 seconds. The time to apply.

User Testing 147

User Testing Analytic Tools Data Visualization Research Software 147

Intercom, Inc.

JULY 16, 2019

For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Resolution : The incident is resolved, and follow-up actions like an incident review occur. In addition to managing the event itself, the Incident Commander is also accountable for all technical communication that occurs.

Technical Review 215

Technical Review Software Review Document Engineering 215

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Gainsight

AUGUST 24, 2020

So imagine, if you will, a product-onboarding process for every new customer that’s intuitive, efficient, and easy to scale. In this scenario, it’s not only customers who would enjoy increased productivity and cut costs due to a highly efficient onboarding process. In-product guidelines: . Onboarding workflow.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Userpilot

MAY 27, 2024

Product thinking is all about putting yourself in the other person’s (user) shoes. Only by adopting a product-thinking mindset and following it as a process can you get to know your users better. TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

The Product Coalition

JUNE 21, 2021

we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Mind the Product

NOVEMBER 12, 2018

After all, why should a speaker of Thai, Zulu, or Armenian have a lesser experience of a product just because they speak a language other than English? The localization process starts at the product design and development phase. Product Development. At Canva we refer to this as “language parity”. They shouldn’t.

Research Software 172

Research Software User Testing Software Review Product Research 172

The Product Coalition

JULY 2, 2022

It brings the best practices of the greatest product companies out there to all of you, based on what I heard from Marty and the other SVPG partners during the workshop. They are not even Amazon and Google which were born as tech product companies and are now large corporates (that have major product centers in Israel as well).

Workshop 136

Workshop Customer Feedback Technical Review Product Research 136

Userpilot

JULY 25, 2024

TL;DR A UI (User Interface) designer focuses on creating visually appealing and interactive elements for digital products. They design the layout, visual elements, and interactive features to ensure the product is user-friendly and aesthetically pleasing. They create the visual aspects and interactive elements of digital products.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

ProductPlan

FEBRUARY 3, 2022

Product operations, or prod ops, is an emerging discipline designed to help product teams operate as effectively as possible. ” Therefore, Prod ops are to the product team what a trainer and nutritionist are to an elite athlete. What is Product Operations? Product Operations’ Job Responsibilities.

Product Research 105

Product Research User Testing Data Visualization Customer Experience 105

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. I’m Liam Geraghty. In January.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Any inaccuracies or misinterpretations are due to me. It took a few years until the team felt the market for this product was mature enough.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Intercom, Inc.

DECEMBER 21, 2021

You can’t always get what you quant: Bringing numbers to life through user research. Even more than a good pun, though, I love how customer research is embedded into the very fabric of how we build, market, and sell Intercom. If you’re at all interested in using customer research to drive key business decisions, this is a must-read.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Userpilot

DECEMBER 13, 2023

According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. Goals are the specific UX objectives the product aspires to achieve, for example, improving usability. The strategy should also have information about the UX team, processes, and guidelines.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product Coalition

MARCH 19, 2021

Getting ready to release your product into the world is an exciting, albeit stressful experience. But before you debut the product of your efforts, there are some important considerations to make before your drop date. Here, we’ll take a look at the product development questions you must ask yourself before launching any new product.

Development 133

Development Product Research Research Software Technical Review 133

UX Planet

AUGUST 16, 2024

Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success. Does your current website suffer from outdated technologies that hamper user experience? Are conversions on the site falling short?

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Userpilot

JUNE 4, 2024

The right interaction design principles can help you create intuitive, user-friendly product experiences that drive long-term retention. TL;DR Interaction design is the practice of designing digital products and interactive systems with a focus on user behavior. It helps create meaningful relationships between people and products.

Data Visualization 104

Data Visualization Feedback Software Research Software Analytic Tools 104

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. We shifted from functional and feature budgeting to portfolio and product budgeting. But it’s not like we shut the product down. Yet, for many product managers, simplicity is challenging to achieve.

Roadmap 135

Roadmap Feedback Software Onboarding KPIs User Testing 135

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Instead, research first helped Google emphasize user personalization. Critical for their expansion, doing so also established current tech trends. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

FEBRUARY 15, 2022

What is product operations (ops)? How is it different from product management ? And what role does it play in a product-led organization? In this article, we’ll go over what the product ops function is, the responsibilities of a product ops manager, and why it’s important for your product team.

Data Visualization 98

Data Visualization Analytic Tools User Testing Feedback Software 98

Intercom, Inc.

APRIL 23, 2018

When building your products, the security and privacy of your customers’ data needs to be a top priority. And that is also true when selling and marketing your product, particularly with the arrival of GDPR, which has brought the issue of data security and privacy to widespread public awareness. Invest in your security program.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Johanna Rothman

AUGUST 12, 2021

As the organization changes (both products and tooling), people might not make those mistakes again. I saw that in an organization that had management signoff for changes the technical people made. About a decade ago, an organization suffered three consecutive bad deployments to production. What about guidelines?

Leadership 131

Leadership Technical Review Agile Travel 131

Userzoom

MARCH 27, 2018

Learn about best practices for accessibility testing from two leading companies in their industries. Lots of companies want to conduct accessibility evaluations by conducting usability testing for people with disabilities. W3C also has easy checks to review your website for accessibility. Remote Moderated Accessibility Testing.

User Testing 73

User Testing Product Research Research Software Feedback Software 73

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. TL;DR A lifecycle management software allows you to analyze customer behavior from the discovery stage onwards. An all-in-one no-code product growth solution for SaaS product teams.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

The Product Coalition

MAY 27, 2020

Photo by Christina @ wocintechchat.com on Unsplash Localization is not an act in hindsight, but an integral part of the product development process. 75% of the world populations feel more at ease and confident in using localized products in their native language as opposed to English. All involved must work together seamlessly.

Feedback Software 144

Feedback Software Technical Advisors User Testing Software Review 144

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. I joined FlixBus in 2018 as a Senior Product Owner and researcher. As product owners?

User Testing 101

User Testing Product Research Presentation Research Software 101

Imaginary Cloud - Design

JULY 2, 2020

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. little about product design. Why disregarding product design books is a mistake. That takes me to the problem I have with the “book lists for product designers” out there. Why is that?

Books 138

Books Technical Review Research Software Data Visualization 138

The Product Coalition

JULY 23, 2023

Let’s Talk About the F Word — Features Why budgeting for features leads to product failure. For as long as products have existed, product teams have been pushed for features when what matters is outcomes. And even when a product manager pushes for outcomes, finance pushes back. Product development is uncertain.

Onboarding KPIs 144

Onboarding KPIs Product Research Finance Government 144

Userzoom

JUNE 6, 2019

UX researchers, Soma Ray & Stephanie Agotborde, describe how they created the ultimate UX super-team at Booking.com. In the following video and transcript of their talk at BetterUX London 2019 , Soma and Stephanie discuss their belief that research is a team sport, rather than a monolithic process that sits in isolation.

User Testing 93

User Testing Research Software Product Research UX 93

Userpilot

DECEMBER 19, 2022

Use interactive walkthroughs and onboarding checklists to drive early product engagement , boost user activation , and shorten the time to value. Userpilot helps you deliver curated in-app experiences by implementing extensive segmentation, robust onboarding processes, and in-app surveys. Postify welcome survey.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98