Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. This is why Teresa talks about continuous discovery in terms of forming new habits. It’s not so much about becoming perfect at continuous discovery (because there really isn’t such a thing). Have a Product in Practice story you’d like to share with Product Talk readers?

Product Research 237

Product Research User Testing Customer Experience Research Software 237

The Product Guy

AUGUST 13, 2020

Guest Post by: Candice Zhang (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Tauheed Ahmed]. When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. Also who is to define “good” in various industries and companies?

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Mind the Product

JUNE 20, 2019

The Dilemma With Product Discovery. Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. The Magical Intersection of Product Discovery. Let’s start with the business.

Product Research 166

Product Research User Testing Customer Experience Research Software 166

Product Talk

MARCH 3, 2021

A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Welcome to “Why There’s No Single ‘Right’ Way to Do Product Discovery.” We’re both product discovery coaches with Product Talk. Find it here.

Product Research 191

Product Research User Testing User Friction Research Software 191

The Product Coalition

JANUARY 23, 2022

Manual testing of your mobile products is important and useful. Automated testing really assists with the efficiency here; being able to execute the same tests repeatedly, quickly and timely on a multitude of devices. What is Mobile Test Automation? Why do Mobile Test Automation? an app or website.

User Testing 187

User Testing Analytic Tools Feedback Software Research Software 187

Product Talk

MARCH 17, 2020

Product teams should be co-located. They iteratively test their ideas with customers week over week. I’d like to share some practical tips to help ease your transition so that your continuous discovery habits don’t atrophy simply because you are working from home. This is an often-repeated “truth” in our industry. Tweet This.

Product Research 278

Product Research Document Customer Experience Reference 278

Mind the Product

FEBRUARY 16, 2021

To get over that hump, we talked with Prof Jonathan Hassell about how and when to embed and test for accessibility (or a11y!), The post Building Accessible Products – Jonathan Hassell on The Product Experience appeared first on Mind the Product. Making products that work for everybody. Quote of the Episode.

Product Research 216

Product Research Customer Experience Feedback Software User Testing 216

Mind the Product

MARCH 12, 2020

Product operations is an emerging function. How does it help modern product management organizations to scale effectively? Similar to the emergence of design ops in the last five years, product operations fulfills a need to streamline a scaling function. What product ops is. What Product Managers do.

Product Research 190

Product Research User Testing Weak Development Team Customer Experience 190

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Talk

SEPTEMBER 4, 2024

Working as a product trio can be a major transformation. Making the shift to product trios involves changing everything from the coworkers you collaborate with most closely and your communication style to the mindset you bring to work every day. – Tweet This The product team at Botify knows this all too well. What works well?

Product Research 217

Product Research Onboarding KPIs CTO Coach Research Software 217

Roman Pichler

JANUARY 11, 2022

Like a modern product roadmap, a learning roadmap states the specific outcomes or benefits you’d like to achieve to become a more competent product person, and it captures them in form of learning goals. The roadmap in figure 1 is based on my GO product roadmap template. Figure 2: A Product Mmgt Skills Model.

Roadmap 344

Roadmap Weak Development Team Customer Experience Leadership 344

Intercom, Inc.

AUGUST 10, 2021

Stress testing the theoretical. At the time, Intercom was very much an eclectic brand, so this work was foundational in helping to solidify our brand system with thoughtful creative decisions and specific guidelines that would help us to maintain a consistent and ownable brand. Illustration. Typography.

Branding 257

Branding User Testing Product Research Customer Experience 257

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. Are they getting what they need from the product?

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Sachin Rekhi

JANUARY 26, 2020

It's this reflection that happens during OKR reviews that helps to calibrate what initiatives in-fact get you closer to your intended outcomes and thereby helps build your team's product intuition. Keep in mind, OKRs are not a representation of your entire product roadmap, which is often longer. Consistent Scoring Guideline.

Customer Experience 213

Customer Experience User Testing Weak Development Team Customer Feedback 213

The Product Coalition

SEPTEMBER 21, 2020

Part 2 of series on experimentation When should product managers experiment? 10 guidelines to design high impact experiments. Running Experiments has become one of the most valuable tools for Product Managers to validate ideas, de-risk releases and measure the impact of their work. And when are experiments invalid?

Customer Experience 154

Customer Experience Data Visualization User Testing Product Research 154

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. After all, almost any product or service can be replicated by a competitor. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Johanna Rothman

JULY 22, 2021

Product strategy, to define the value the products offer to the product's users/customers. In addition, you might need these product strategies too: Product architecture, to shepherd the technical value of a product. Test architecture, to shepherd the testing tactics. Why that often?

Differentiation 133

Differentiation Product Research Roadmap Strategy 133

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Product Innovation Educators

DECEMBER 2, 2024

A custom ChatGPT model that helps accelerate product innovation Watch on YouTube TLDR In this episode, I interview Mike Hyzy, Senior Principal Consultant at Daugherty Business Solutions. He explains how to conduct an AI-powered design sprint that transforms product concepts into clickable prototypes in just hours instead of weeks.

User Testing 115

User Testing ChatGPT Feedback Software Research Software 115

Johanna Rothman

APRIL 28, 2023

Later, she used these ideas for the product roadmaps. The couple of times the teams had no obvious next project, they chose to finish their unfinished work: insufficient test automation and those irritating defects. But she could still focus on small chunks of value for now.

Management 111

Management Management Roadmap Agile 111

The Secret PM Handbook

OCTOBER 1, 2017

Product management is a hot, hot profession right now. It’s one of the most important roles in a product company , especially in high tech. If you’re wondering about this, or want to scope yourself against a basic set of guidelines for product managers, this post is for you. What I’m looking for in a new product manager.

Product Management 170

Product Management Product Manager Product Research Management 170

UX Planet

AUGUST 8, 2024

Take care of accessibility guidelines while designing tooltips. Clarity and Conciseness Placement and Timing Tooltip Trigger Visibility and Accessibility Consistency Testing and Iteration 1. Your product should use a consistent visual design of the tooltips. Deciding on styling guidelines helps to create consistent tooltips.

User Testing 76

User Testing Customer Experience Customer Feedback Feedback Software 76

Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Accessibility and Your Product. Introduction.

Reporting Tools 123

Reporting Tools Research Software Product Management Product Manager 123

ProductPlan

FEBRUARY 3, 2022

Product operations, or prod ops, is an emerging discipline designed to help product teams operate as effectively as possible. ” Therefore, Prod ops are to the product team what a trainer and nutritionist are to an elite athlete. What is Product Operations? Product Operations’ Job Responsibilities.

Product Research 105

Product Research User Testing Data Visualization Customer Experience 105

Intercom, Inc.

FEBRUARY 20, 2020

As the veteran of a slew of powerhouse companies such as Amazon, Twitter, Slack and Patreon, Buster has always been drawn back to writing about what he’s learned through his experiences working as a product manager for these companies. Short on time? Often in business, we search for alignment too quickly. Buster: Thank you.

Data Visualization 232

Data Visualization Weak Development Team Product Research Research Software 232

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. You could say these guidelines are a catalyst as they help you get to the final design much faster. The 11 user interface guidelines for enhanced engagement include: 1. System status visibility.

Customer Experience 69

Customer Experience Data Visualization User Experience Analytic Tools 69

Intercom, Inc.

SEPTEMBER 17, 2019

Onboarding is a holistic, ongoing process sitting at the intersection of many different teams: product, sales, marketing, customer engagement and business operations. A customer’s onboarding may start with them visiting your website and choosing to purchase your product or service. In search of consistency.

Onboarding KPIs 188

Onboarding KPIs Customer Experience Framework Product Research 188

UX Planet

SEPTEMBER 22, 2024

Designers often find themselves juggling numerous tools, files, and feedback loops across different platforms. Ensuring consistency : Reusable components like a style guide or design system ensure the team is adhering to brand guidelines. You can include: User Research : Summarise key insights from user interviews or surveys.

Document 87

Document Product Research User Testing Research Software 87

Userpilot

MAY 27, 2024

Product thinking is all about putting yourself in the other person’s (user) shoes. Only by adopting a product-thinking mindset and following it as a process can you get to know your users better. TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center.

Research Software 86

Research Software Analytic Tools Feedback Software Data Visualization 86

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

Product Research 79

Product Research Feedback Software Customer Experience Data Visualization 79

The Product Coalition

JULY 17, 2022

If you’re looking to improve your team's work, a product management framework can be an excellent starting point. A framework is a set of guidelines or principles that can help guide your team’s decisions and provide a common understanding for all team members. Then, let them spend that money on the proposed products?—?each

Framework 129

Framework Product Research User Testing Feedback Software 129

Product Talk

MARCH 15, 2023

I recently sat down with fellow Product Talk coach and instructor Hope Gurion to discuss how leaders can hold empowered product teams accountable to outcomes. To kick us off, Hope, do you want to just say a little bit about what’s an empowered product team and why it’s becoming a more common concept?

Product Research 143

Product Research Demo Customer Experience Engineering 143

Intercom, Inc.

OCTOBER 9, 2019

The range of work we do as product managers is so broad that we inevitably end up finding inspiration from all sorts of sources, whether it’s books on business strategy or essays on design. Thinking, fast and slow, in product management. What, you might wonder, does this have to do with product management? Why does it matter?

Reporting Tools 201

Reporting Tools Product Management Product Manager Research Software 201

Intercom, Inc.

APRIL 19, 2018

They’re really battle tested, well trained, well understood and well supported. I don’t want to hire more people for this stuff, because they won’t be building product. I researched it on the internet and found Dan McKinley’s blog post , which seemed to align with a lot of what we were thinking.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Mind the Product

JANUARY 3, 2020

We studied the Web Content Accessibility Guidelines, WCAG 2.1. These are official rules and guidelines for developing useful and accessible internet services, and they contain specific information with examples of implementation. We also analyzed our product. We also knew that the cost of such work would be hard to estimate.

Data Visualization 151

Data Visualization User Testing Customer Experience Product Research 151

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. Are they getting what they need from the product?

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

The Product Coalition

MARCH 4, 2024

Yet this is what the life of a product manager often feels like. Most self-proclaimed product gurus tell you things you already know — keep it up to date, anchor in the vision, and don’t overpromise. The best practice for managing product roadmaps is the same as the ‘lab’ created recipe for the five-star dish.

Roadmap 105

Roadmap Books Product Research User Testing 105