The Product Guy

JULY 30, 2020

Maybe you have already experienced large meetings with a lot of people who are considered stakeholders which results in managing complex communications due to the number attendees (20-25+). A small group helps to explain the situation to your stakeholders and leads to better communications in both directions.

CTO Coach 391

CTO Coach Customer Experience Software Review User Testing 391

Intercom, Inc.

OCTOBER 8, 2020

Right off the bat, Kristen acknowledges that the freemium model isn’t a universal cheat code for winning sales. The beauty of the freemium model in an enterprise setting is that the supplier due diligence process is already much further along. Listen to the full episode above or check out Kristen’s key takeaways below.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

The Product Guy

OCTOBER 9, 2018

This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit.

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

The Product Guy

AUGUST 30, 2017

The team had been working for almost a year and had a huge amount of code under their belts. But just because it was a lot of code doesn’t mean it worked. As we were getting closer to the end of the year, my senior vice president called me in, to review our progress against our goals. We’d made great code. Similar, right?

Technical Advisors 309

Technical Advisors Product Management Product Manager Technical Review 309

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. These words have a major effect on the groups they’re marginalizing.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Roman Pichler

JANUARY 22, 2024

A product portfolio strategy is a high-level plan that helps you maximise the value a group of products creates. Their visions, target groups, needs, standout features , and business goals must comply with the overall portfolio strategy. [1] A product portfolio is a group of products.

Weak Development Team 269

Weak Development Team Strategy Software Review Vision 269

Roman Pichler

FEBRUARY 14, 2023

Note that frequently adapting your product requires that it’s easy to modify the code. If the software is brittle and the code quality is poor, changing the product will take longer and be more expensive. It is therefore worthwhile to measure the code quality and minimise technical debt. Third, form a product team.

Product Research 357

Product Research Feedback Software Research Software User Testing 357

The Product Guy

MARCH 27, 2018

Initially, leading these two groups without authority was challenging because I applied tactical approaches to solving our issues. The quality of the code suffered while features were delayed. In my situation, I was limited to lead effectively due to the physical gap. The results were not always positive. Jeremy Horn.

Product Management 290

Product Management Product Manager Technical Review Software Review 290

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Customer reviews are a great way to track sentiment, and in-app ratings prompts can help inspire customers to leave their thoughts on your mobile experience. In-app ratings prompts.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Roman Pichler

SEPTEMBER 11, 2023

2] Use the Right Goals A team is, by definition, a group of individuals who work together on the same goal. This aligns everyone and ensures that the various deliverables and outputs—for instance, the source code, the end-user documentation, the marketing collateral, and the training materials—fit together.

Reporting Tools 362

Reporting Tools User Testing Customer Experience Product Research 362

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Guy

AUGUST 15, 2019

They will challenge themselves and the team to work in smarter ways, ask more questions, and think about code improvement. Bugs come up, tests take a long time, code reviews are needed, merge conflicts occur, reviews from multiple shareholders might be required, etc. Check out the Mentors & Enjoy! Jeremy Horn.

Product Management 354

Product Management Product Manager Software Review Management 354

Intercom, Inc.

JANUARY 12, 2021

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! Don’t add to your stack unless you’re certain that your use case will not be satisfied by existing software.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Uncover why the needs exist : Even when using methods like user feedback widgets and focus groups, the aim is to learn how users use your product.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

NOVEMBER 28, 2024

All you need to do is to head to the documentation and copy-paste one line of code. If you’re looking for a session replay tool that’s code-free, more affordable, and packed with actionable features, Userpilot might be the better choice. Those actions are stored and can be replayed later as full sessions. Mixpanel pricing.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Roman Pichler

MAY 3, 2023

This usually doesn’t require in-depth technical skills like being able to write code or understand how a specific machine learning framework is used. But you should take an interest in software technology, and you should have a basic understanding of how your product is currently built. Or will it help you satisfy a new one?

Research Software 251

Research Software Technical Review Technology Product Research 251

Userpilot

NOVEMBER 7, 2024

Are you targeting potential customers, existing users, or specific segments within those groups? Tap into existing resources : Review recordings of sales calls, customer support interactions , marketing materials, and product documentation. The key is to choose interactive demo software that meets your needs and budget.

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

Roman Pichler

MAY 11, 2021

An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality. Unlike traditional approaches to software development, Scrum does not offer the role of a project manager.

Weak Development Team 350

Weak Development Team Product Research User Testing Customer Experience 350

Userpilot

MARCH 30, 2025

Create in-app announcements code-free with Userpilot. Track Vital Mobile App Metrics Code-Free with Userpilot Get a Demo 14 Day Trial No Credit Card Required 3. Based on this information, you can decide to review your pricing model or trigger more account expansion flows. vs $1.54). NPS score calculation.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Scalability and security: Can the platform grow with your business and protect your data?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Product Innovation Educators

NOVEMBER 6, 2023

There’s a huge wealth of other qualitative data that often gets ignored by product teams because it is so hard to use—for example, customer support tickets, sales call transcripts, social media mentions, interview transcripts, and product reviews. This is a very manual process, so few teams decide to do the work. [4:22]

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Userpilot

MARCH 5, 2025

To help you make the right choice, Ive gone through ten leading customer analytics platforms based on their strengths, features, pricing, and user reviews. Pendo – the best software for product-led insights. Mixpanel – the best cross-platform customer analytics software.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 31, 2024

Userpilots key features include: No-code Chrome extension for building in-app flows. According to user review platforms, their plans start at $7,000/year. Developer dependency: No-code feature tagging is unavailable, requiring developer involvement for tagging events. Only it comes at a much, much higher price.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. We had a lot of feedback from focus groups and call centers. Bottom up, there were also issues. It’s evolving so fast.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally. About Terri Boshoff.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Alchemer Mobile

NOVEMBER 10, 2022

Using Apptentive Notes, you can follow up with a group of variant participants to let them know that the functionality they tested in beta is now generally available in your product. Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. She diligently rose through the ranks, finally growing into the individual contributor role of a staff engineer. I was all alone.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Mind the Product

MAY 13, 2020

We’re not designers (except when we are) or engineers (unless we can code) or anything actually, y’know, useful. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. Quote of the Episode.

Agile 195

Agile Product Research Feedback Software Software Review 195

Product Talk

OCTOBER 6, 2021

In Hope’s first scenario, she described a team who worked on medical record-keeping software. The team diligently worked at addressing this need and was disappointed to learn that it had little impact on their outcomes. Click the image to see a larger version. There are a few things that I don’t like about this.

User Friction 267

User Friction Customer Experience Customer Feedback Software Review 267

Product Talk

MARCH 13, 2024

They received a lot of pushback from the engineers initially because it created complexities around code reviews, tech debt management, release processes, etc. Sam created a diagram to help demonstrate the benefits of organizing teams by value stream as opposed to code base. Click the image to see a larger version.

Research Software 322

Research Software Weak Development Team Feedback Software User Testing 322

Intercom, Inc.

APRIL 13, 2021

A large part of making this belief a reality is the idea of running less software. This might be an exception to our “run less software” philosophy, but we were determined that it should never feel like it. Flexible instance discovery using tags allows targeting only specific groups of instances. persistent": {.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. We also consider the top 10 CCM software products on the market today.

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

JANUARY 27, 2020

After leading software product teams for 10 years, I discovered the Product Development and Management Association (PDMA). Almost one million children died from pneumonia in 2019, and 99% of those deaths were in developing nations, mainly due to a lack of supplemental concentrated oxygen. 4:43] What is your role with PDMA?

Product Management 278

Product Management Product Manager Systems Review Technical Review 278