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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

And even though the UK is leaving the union, the UK government has confirmed that the GDPR is here to stay. TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary.

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Summary: Lessons from working with 600+ YC startups | Gustaf Alströmer (Y Combinator, Airbnb)

Lenny Rachitsky

Folks were diverse, including former founders and people outside the technology industry, which contributed to better decision-making and a YC-like mindset. ” Motivations can be diverse: solving technical problems, proving oneself, having a grand mission, or simply wanting to be successful. They’re generally technical.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. All that information was transferred down to the person who called back.

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On skepticism and storytelling: How PMs can become more data-informed

Mixpanel

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

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5 Ways the Product Community Can Inspire the World

Modus Create

For people in tech, it’s just our daily environment, nothing too fancy, nothing too hard. So, how can the tech product community help the world to pivot, work as a cross-functional team and make this place better prepared for the times to come? This applies not only in tech, but also in politics and society. Is it hard?

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Azure Virtual Desktops: Questions & Answers

eG Innovations

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

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Tips for achieving AI-led digital transformation: What eight industry leaders want you to know

Modus Create

Larry advises companies not to deploy GenAI directly to customers without human oversight the potential consequences are too high, particularly for highly regulated industries like financial services, life sciences, and healthcare. Sarah advises companies to ensure that AI is fully embedded into their digital products from the concept phase.