Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I got an MBA and tried several startups – some failures under my belt there – and then ended up at a company in the business intelligence space called GoodData.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Intercom, Inc.

MARCH 18, 2021

I work with a cross-functional team that includes product managers, engineers, and also partners from research and analytics on different customer problems like conversation topics. Once the solution is released, we again rely on feedback and data to see whether we solved their problem. What does success look like? Thomas: Awesome.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Messages that Matter

JULY 11, 2024

The solution to the lack of differentiation problem is relatively straightforward. Just check out the competitive map (Figure 1) below as one piece of the solution. Eight have “insights” positions. Three have “decision” positions. What is a position? First there are many different definitions of positioning.

Differentiation 52

Differentiation Analytic Tools Data Visualization Research Software 52