Intercom, Inc.

MARCH 18, 2021

This doesn’t replace the place of third-party tooling like Tableau and GoodData. Those products are fit-for-purpose tools built for you to combine not just Intercom data, but data from multiple sources. And that’s super powerful and still very relevant.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Messages that Matter

JULY 11, 2024

It’s hard to imagine how eleven of the 20 vendors evaluated in my annual assessment of the Business Intelligence (BI) market have the same position as at least two competitors. Eight have “insights” positions. Three have “decision” positions. What is a position? First there are many different definitions of positioning.

Differentiation 52

Differentiation Analytic Tools Data Visualization Research Software 52

Intercom, Inc.

JANUARY 14, 2021

I got an MBA and tried several startups – some failures under my belt there – and then ended up at a company in the business intelligence space called GoodData. I know myself, having been in that position before, that it’s nice to have something to bring to the table and spark that discussion. That’s a good piece of advice.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

ProductBoard

APRIL 9, 2016

I’ve spent the past six years working on distributed teams between San Francisco and Central Europe — first as a product leader working with remote UX, engineering and technical product management at GoodData , and now working with a (great!) remote team in Prague, Czech Republic, while founding productboard.

Technical Review 40

Technical Review Analytic Tools Customer Experience Engineering 40