According to a recent global survey conducted by MIT Technology Review Insights, 90% of companies are deploying AI across some aspect of their customer journey. The first movers are already reaping rewards in terms of efficiency, ability to scale and enhanced customer satisfaction.

Join Genesys for this webinar to learn how leading companies are using blended AI to drive customer intimacy and revenue growth. The webinar will dive deeper into the following:

• To what degree companies are using AI in customer processes and analytical functions
• Where companies see efficiencies and what are the implications for operating costs
• The top priorities for customer experience leaders in 2019

Presented by
Claire Beatty, Editorial Director - Asia, MIT Technology Review Insights
Joe Ciuffo, Product Marketing Director, Genesys

This is a global webinar, presented live in North America, Latin America, Europe and Asia Pacific. Please register for the session that works best for you.

North America - February 20, 2019, 11 AM PT / 2 PM ET
Latin America - February 20, 2019, 1 PM CDT / 3 PM BRT
Europe - February 21, 2019, 2 PM GMT / 3 PM CEST
Asia-Pacific - February 21, 2019, 2 PM AEST / 11 AM SGT

Can’t attend live? Register anyway! Genesys will send you a recording afterwards, along with a copy of the MIT Global Study on Humans and Bots: How global brands blend human skills and AI to build customer intimacy and growth.