Are you looking to elevate your CX support strategy? Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others.
With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.
In this webinar, Michael McMillan, a CX expert with extensive experience in both B2B and B2C markets, will help you transform your customer journey and elevate company outcomes by evaluating key aspects of your CX strategy.
Learning objectives:
- Review and pinpoint challenges in your CX strategy
- Learn how SaaS products are changing CX and UX
- Recognize and personalize your customers' needs and preferences
- Setting your DCX goals
- Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels
- The role of conversational support in providing personalized and efficient customer service
- Real-world examples and case studies showcasing the success of omni-channel communication and conversational support adoption
May 4th, 2023 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST
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