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Don’t Use Generative AI to Replace Discovery with Real Humans

Product Talk

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. I’m a big fan of generative AI. I’ll then share how and where I think generative AI can help, and clearly identify what we should avoid. I’ll do my best to update it as the technology evolves.

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Unlocking Efficiency: Harnessing the Power of Generative AI in Business Operations

The Product Coalition

However, a new era of possibilities has dawned with the emergence of Generative AI (GenAI). Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. How can generative AI transform your business operations?

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Everything you need to know about Pulse AI for customer experience 

Alchemer Mobile

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. It works at scale across numerous internal and external sources of customer feedback to provide powerful CX insights.

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Counterintuitive advice for building AI products

Lenny Rachitsky

Let me guess: You have a high-priority project on your roadmap right now to add (more) AI features to your product. A recent survey by Emergence Capital found that 60% of companies have already integrated generative AI into their products, and another 24% have it on their roadmap. AI is quickly eating the world.

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Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing

Product Talk

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

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Top Customer Success Management Software For SaaS

Userpilot

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. We’ve got you covered!

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Geoffrey Moore on finding your beachhead, crossing the chasm, and dominating a market

Lenny Rachitsky

Crossing the chasm requires selling to “pragmatist customers” who, unlike early adopters, will not buy on the basis of a vision. Instead, pragmatists need a “compelling reason to buy” and a high degree of trust in the technology. If done correctly, crossing the chasm should be inexpensive.