Intercom, Inc.

FEBRUARY 20, 2018

a simple framework for user onboarding. To do this, you’ll need to make sure that the three core competencies feed into a wider onboarding strategy that focuses on your users’ entire lifecycle, not just the initial set up. Only then can you have a fluid, frictionless, unified onboarding user experience.

Customer Experience 223

Customer Experience Framework User Testing Systems Review 223

Product Innovation Educators

DECEMBER 16, 2024

Nishant’s research-backed framework of 19 key activities provides clarity for product managers struggling to define their roles and responsibilities. Conclusion Software product management is far more nuanced and context-dependent than many realize.

Research Software 266

Research Software Feedback Software User Testing Product Research 266

The Product Coalition

DECEMBER 13, 2021

The below image is a simple framework but it is a growth platform that helps in setting up startups, mid-size or even big enterprises. The framework provides a platform to keep the pace of sustainability for a longer time than quick failure. SurbhiBSooni : Framework for Startups, Mid Size org How does this framework work?

Framework 170

Framework Startups User Testing Onboarding KPIs 170

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. Bio With over a decade of product leadership experience, Francesca Cortesi knows what it takes to turn big ambitions into real, scalable outcomes.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Productside

NOVEMBER 18, 2024

Use a problem-framing template to center discussions around the users experience and capture the issues full context. Heres a simple template to try: I am… (Who is the user experiencing this problem?) Trying to… (What goal is the user trying to achieve?) Ready to put these frameworks into action?

Framework 156

Framework Reporting Tools Data Visualization Product Management 156

The Product Guy

APRIL 16, 2025

In our newest Patreon-exclusive article , part of the Roadmap to Mastery series, we explore: What makes experimentation actually work in a team setting How to help people take smart risks and learn from what doesnt go right Case studies where iteration, not perfection, led to lasting improvements in engagement and retention Whats Inside the Full Article? (..)

Framework 150

Framework Roadmap Leadership Article 150

The Product Guy

APRIL 9, 2025

A growing library of frameworks, case studies, and actionable tools. As a Patron, youll gain access to: Weekly updates with strategies designed to help PMs thrive. Exclusive deep dives like this one on strategic influence. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers).

Strategy 150

Strategy Customer Feedback Differentiation Roadmap 150

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Analyze the collected data and prioritize changes.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

UX Planet

MARCH 9, 2025

Pain points introduce friction in user experience and reduce the comfort of interaction. Clearly highlight the main pain points and issues with the current user experience and how they impact business bottomline. Example of pain points that offline shopper experiences. How OKR framework helps shape strategy goals.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

Roman Pichler

MARCH 12, 2024

Without the strategy, it’s virtually impossible to determine the right features and user experience: If we don’t understand who the users are and which problem the product should solve, how can we then identify the right functionality and capture the right user stories? It also makes it hard to manage and adapt the plan.

Research Software 316

Research Software Technology Strategy Artificial Inteligence 316

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. So, how do you outline a product strategy framework that is the foundation of product-led growth ? Improve your product based on qualitative and quantitative data on user behavior and sentiment.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

UX Planet

JANUARY 29, 2025

Photo by NordWood Themes on Unsplash Measuring user experience (UX) has always been a complex challenge, requiring a blend of creativity and data-driven precision. TSR: Indicates how effectively users can achieve theirgoals. A single, actionable metric that encapsulates multiple dimensions of user experience.

Data Visualization 94

Data Visualization Framework UX User Testing 94

The Product Guy

APRIL 3, 2025

A growing library of frameworks, case studies, and actionable tools. As a Patron, youll gain access to: Weekly updates with strategies designed to help PMs thrive. Exclusive deep dives like this one on strategic influence. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers).

Leadership 150

Leadership Product Manager Product Management Roadmap 150

UX Planet

MARCH 15, 2025

What began as an overwhelming experience, trying to grasp concepts and frameworks, has now turned into a passion project that Im eager to share with you. I focused on understanding AI products, the strategies that drive them, and how AI can enhance user experience and business outcomes.

Data Visualization 107

Data Visualization Artificial Inteligence Customer Feedback Technical Review 107

Roman Pichler

MAY 11, 2021

In Scrum—the framework that gave birth to the product owner—the role is responsible for maximising the value a product creates for the users and for the business. But the situation is different for product owners in the agile scaling framework SAFe. Myth #3: The product owner is responsible for the team performance.

Weak Development Team 358

Weak Development Team Product Research User Testing Customer Experience 358

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. I find that the framework is best suited for products that are affected by a significant amount of uncertainty and change.

Product Research 371

Product Research Feedback Software Research Software User Testing 371

Userpilot

SEPTEMBER 18, 2024

In this article, we’ll dig deeper into the AARRR framework and the relevant metrics associated with each stage. What is the AARRR metrics framework? AARRR, also known as pirate metrics , is a framework companies use to drive product growth. AARRR metrics framework background: Who created it and why? AARRR framework.

Onboarding KPIs 105

Onboarding KPIs Framework Data Visualization Analytic Tools 105

Roman Pichler

MAY 5, 2020

A feature owner is an individual who owns a capability end users can interact with, for example, the ability to persist a Word document or to edit it. The agile scaling framework SAFe uses its own product owner role, the SAFe product owner. SAFe Product Owner.

Feedback Software 381

Feedback Software Product Research Weak Development Team User Testing 381

The Product Guy

FEBRUARY 26, 2025

A growing library of frameworks, case studies, and actionable tools. As a Patron, youll gain access to: Weekly updates with strategies designed to help PMs thrive. Exclusive deep dives like this one on strategic influence. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers).

Differentiation 150

Differentiation Roadmap Technical Review Article 150

Roman Pichler

SEPTEMBER 19, 2016

You may not fully understand the value it should create for its users and customers, the features and user experience (UX) it should provide, the business goals it should serve and the business model it should use, and the technologies that should be used to develop it. What’s the Alternative?

User Testing 308

User Testing Product Research Customer Experience Customer Feedback 308

UX Planet

MARCH 4, 2025

customers who had a smooth experience with a product or service). One good framework to try is GoogleHEART. Google HEART framework. Self-reported data is alwaysreliable Many organizations believe that the best way to learn about users is to ask them directly. What you think users do vs what users actualydo.

Data Visualization 70

Data Visualization UX User Testing Customer Experience 70

Intercom, Inc.

OCTOBER 18, 2021

Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs to decisions the product team is making”. Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs that the product team can use to inform their decisions.

Data Visualization 269

Data Visualization Analytic Tools User Testing Customer Experience 269

The Product Guy

FEBRUARY 24, 2025

A growing library of frameworks, case studies, and actionable tools. As a Patron, youll gain access to: Weekly updates with strategies designed to help PMs thrive. Exclusive deep dives like this one on strategic influence. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers).

Technical Review 150

Technical Review Product Management Product Manager Differentiation 150

The Product Guy

MARCH 5, 2025

A growing library of frameworks, case studies, and actionable tools. As a Patron, youll gain access to: Weekly updates with strategies designed to help PMs thrive. Exclusive deep dives like this one on strategic influence. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers).

Roadmap 150

Roadmap Customer Feedback Technical Review Article 150

The Product Guy

FEBRUARY 5, 2025

A growing library of frameworks, case studies, and actionable tools. As a Patron, youll gain access to: Weekly updates with strategies designed to help PMs thrive. Exclusive deep dives like this one on strategic influence. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers).

Technical Review 150

Technical Review Customer Feedback Article Leadership 150

The Product Guy

MARCH 4, 2025

Did Amazon optimize around static KPIs, or did they constantly experiment with business models that defied expectations? Visionary products and companies succeed by rejecting rigid frameworks and embracing the unknown. If youre stuck in cycles of roadmap success, product failure, its time to reassess the rules youre following.

Customer Feedback 150

Customer Feedback Product Management Product Manager Feedback Software 150

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. Lead with this so that users understand within their first minute of using your app how it will make their lives meaningfully better. Source: Spotify failed-payment communications 8.

User Testing 132

User Testing Feedback Software Framework Onboarding KPIs 132

UX Planet

JANUARY 31, 2024

In this article, I want to share tips on creating the first version of a career progression framework that fits your team and company, and how to get the most out of it. A well-crafted career progression framework can become an essential tool to overcome a significant number of challenges of design leadership.

Framework 98

Framework User Testing Customer Experience Research Software 98

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Clear visual elements contribute to a better user experience. A ratio of at least 4.5:1

UX 101

UX Research Software Data Visualization User Testing 101

Product Innovation Educators

JANUARY 4, 2021

Increasingly, CPOs are also thinking about the user experience strategy. Technology infrastructure as your underlying frameworks change over time. OKRs make a useful framework, but you need to know how to use them or they’re just a bunch of text on paper. How are we helping with renewables?

Feedback Software 277

Feedback Software Data Visualization Customer Feedback Customer Experience 277

Product Innovation Educators

JANUARY 15, 2024

Prior to SCAD, Paul spent 25 years in the corporate world leading world-class digital and user experience design teams, primarily in e-commerce, most notably with The Home Depot and Barclays. Several years ago they came to use wanting to rethink the outdoor dining experience. We showed that we can solve anything.

User Testing 284

User Testing Product Research Customer Experience Research Software 284

The Product Guy

MAY 3, 2018

This is then followed by (3) the user pushing the product to it engineering boundaries and continuing to learn about the product which forces the team to help the user achieve their goals within the product through (4) support or (5) user experience and taking the learning from that to (6) improve the product itself.

User Testing 277

User Testing Customer Experience Product Management Product Manager 277

Product Innovation Educators

FEBRUARY 15, 2021

Four steps for product managers to make an awesome First Time User Experience. How much do you think about the user experience of your products? The entire user experience? She’ll take us through the steps and an example so we can understand how to apply the framework. The funnel is leaky.

Customer Experience 181

Customer Experience UX User Friction Product Management 181

UX Planet

JANUARY 10, 2025

In this article, well explore how two renowned frameworks, Robert Cialdinis Principles of Influence and BJ Foggs BehaviorModel. Long-term success for financial products and services is fuelled by the alignment of behavioral science and user experience, which benefits users as well as fostering trust, loyalty, and happiness.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Guy

FEBRUARY 21, 2025

A growing library of frameworks, case studies, and actionable tools. As a Patron, youll gain access to: Weekly updates with strategies designed to help PMs thrive. Exclusive deep dives like this one on strategic influence. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers).

Systems Review 150

Systems Review Customer Experience Management Management 150

Mind the Product

FEBRUARY 12, 2019

What I have seen, is that both startups and big corporates have issues in understanding how to be more product-led without the right mindset and framework. The design, user experience, and agile communities have all evolved from a role and a skillset to something bigger. My Coaching Framework. The Hypothesis.

Product Management 192

Product Management Product Manager Customer Experience Management 192