Intercom, Inc.

OCTOBER 18, 2021

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. But how do these concepts translate into real product improvements? Not all products are the same. A $99 B2B SaaS app will define engagement very differently to an e-commerce website.

Data Visualization 269

Data Visualization Analytic Tools User Testing Customer Experience 269

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Customer experience improvement is optimizing your product and customer interactions to ensure users are happy at every point in their customer journeys. Leverage technology.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

JULY 10, 2024

Businesses invest heavily in product marketing through webinars, blog posts, and video content for a reason – it gets them notable results. If you’re looking to start or improve your SaaS product marketing strategy, this is the article to read. Both are vital for SaaS success.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. After all, you want your newly released software to be as good as it gets when it’s finally launched, right? This means complicated UI , redundant features, and unnecessary use of complex technologies.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. We’ll also make sure to look at the best tools for the job. You can also use in-app guidance to help convert users. What is a SaaS onboarding funnel?

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Userpilot

SEPTEMBER 30, 2024

A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. through surveys, interviews, and other Voice of Customer research. SMART goal-setting framework. What is a messaging strategy?

Messaging 111

Messaging Research Software Analytic Tools User Testing 111

Userpilot

SEPTEMBER 10, 2024

TL;DR Digital adoption : Ensure users extract full value from your product features by measuring active users, feature usage, and product stickiness. Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. Want to take product management to the next level?

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. What if there’s a system and set of tools you can use to make this process much easier? User insights sum up your users’ perceptions and feelings about your product or service.

Data Visualization 98

Data Visualization Customer Feedback User Testing Feedback Software 98

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). What is customer activation?

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Userpilot

JULY 17, 2024

But, they are different from the product vision. Leverage user research , conduct interviews, and track reviews for this. Use the JTBD framework and develop a product-thinking mindset for it. Build an internal product roadmap, have a vision for your product , and use frameworks like RICE.

Data Visualization 104

Data Visualization Product Research User Testing Analytic Tools 104

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? When you’re running a SaaS business, it’s important to define what goals, signals, and metrics you’ll be setting so that everyone in your team can be on the same page. What is the Google HEART framework?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 9, 2023

Organize the tools, methods, facilities, and participants in line with your goals. In most cases, dedicated third-party tools are cheaper and quicker to deploy than those built in-house. Apart from product goals , ensure that your optimizations also drive business goals. After that, plan your experiment.

Product Research 98

Product Research User Testing Feedback Software Analytic Tools 98

Userpilot

JUNE 26, 2024

Starting a career as a software product owner requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for software product owners, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Userpilot

MARCH 16, 2023

To avoid analysis paralysis, product managers should use the business and product goals to guide the decision-making process. Using a goal-setting framework like OKR or HEART will help you choose actionable goals to guide decisions later on. OKR Framework. Opportunity Solution Tree.

Data Visualization 98

Data Visualization User Testing Feedback Software Analytic Tools 98

Userpilot

JUNE 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Managing multiple software products and teams brings new challenges for product owners. Let’s get started!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

ProductPlan

JULY 16, 2021

The art of product leader communication relies on the concept of responsibility without authority. Product managers who follow this concept understand the responsibility to influence others to achieve the organization’s product goals. As product managers, we have the power to task others with responsibilities.

Reporting Tools 122

Reporting Tools Onboarding KPIs Research Software User Friction 122

Userpilot

AUGUST 13, 2023

Examples of different prioritization frameworks. TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. There are a number of different prioritization frameworks , like RICE, Story Mapping, Opportunity Scoring, ICE, and the Kano Model.

Data Visualization 98

Data Visualization User Testing Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. The insights from the market research feed into the go-to-market strategy. Market and customer research. Go-To-Market strategy.

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

MARCH 13, 2024

Reverse engineering involves defining a goal and backtracking from it to find feature ideas to take you there. Userpilot is a product growth tool that lets you track feature usage with powerful data analytics, collect user feedback, and build in-app onboarding flows to introduce new features. Book your demo to learn more.

Data Visualization 105

Data Visualization Weak Development Team User Testing Feedback Software 105

Userpilot

NOVEMBER 20, 2023

TL;DR The weighted scoring model is a prioritization technique that involves team members assigning a numerical value to product initiatives based on predefined criteria. Product teams use the model to evaluate ideas, prioritize features , select tools , assess risks, or allocate resources, to name just a few.

Product Research 105

Product Research User Testing Customer Experience Research Software 105

Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. Are there enough users who are ready to pay for a solution to the problem?

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Userpilot

OCTOBER 25, 2022

Strategic Product Management Activities and Tips. Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Goals are important aspects of the product strategy. What is product strategy?

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

The Product Coalition

MAY 31, 2021

Examples of scope for a team level Product Manager vs. a Product Leader: Look at what other product leaders are responsible for compared to team level PMs at your company. Within Autodesk Construction Solutions (ACS), PMs are responsible for their individual product areas. A lot of PMs skip the strategic framework.

Customer Experience 124

Customer Experience Data Visualization Vision Leadership 124

Modus Create

APRIL 30, 2020

Software development projects require a maker mindset and comprehensive planning to be successful. Just like building a house, if a product’s vision, blueprint, or the foundation is wrong, the output has serious problems. Many executives have experience and opinions about avoiding failing software projects.

Research Software 63

Research Software Product Research User Testing Workshop 63

Userpilot

AUGUST 18, 2024

Product strategy is a plan that outlines what an organization hopes to achieve with its product – and how. To create a successful product strategy, you’ll need to research your market , identify your target audience, and define your unique value proposition. A sample product manager persona for Userpilot.

Data Visualization 105

Data Visualization Strategy User Testing Product Research 105

UX Studio: Product Management

MARCH 19, 2021

As a group of researchers at uxstudio we tend to seek new methods and ideas that we can share with each other and use to improve our work. Our group set a goal to learn more about features and user needs prioritization. Why do we use product stages? All products start with an idea or two. Development.

Product Research 109

Product Research User Testing Development Customer Experience 109

The Product HQ

JUNE 1, 2024

Essential Product Owner Skills A product owner requires a mix of technical and soft skills to be successful in the workplace. The skills a product owner needs to succeed change over time with changes in technology so it is essential to keep updating the skill set according to the latest market trends and happenings.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Alty

FEBRUARY 10, 2017

Especially when you don’t have any extra dollars to spare on your Big App Project. The controversy, however, is that some say good apps cost a good heap of money, while a cheap app is bound for failure. So is it possible to develop a mobile app with a small budget? Set Clear Product Goals First.

Feedback Software 40

Feedback Software Research Software Technical Review User Testing 40

The Product Coalition

MAY 17, 2021

Given that Scrum is a framework with a precise and concise yet short “manual,” this effect should not surprise anyone. Join more than 210 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. There are plenty of Scrum stakeholder failures.

Software Review 90

Software Review Technical Review Customer Experience Research Software 90

Imaginary Cloud - Design

SEPTEMBER 1, 2022

The three-step process of a UX Audit involves research, evaluation, and execution. This stage considers users, products, company goals, and KPIs. The purpose of analyzing user profiles and motivations is to understand the product concept, value proposition, usage, and user profiles of the product, feedback, and motivations.

Reporting Tools 52

Reporting Tools Research Software User Testing Feedback Software 52

The Product Coalition

DECEMBER 8, 2020

The Product Owner Theses A Product Owner is an innovator at heart and thus a value creator for customers and organizations if given a chance to work in an agile manner. The Product Owner is also the most vulnerable Scrum role. as in being the guardian of the Product Backlog?—?, Source: Scrum Guide 2020.)

Product Research 88

Product Research User Testing Customer Experience Technical Review 88

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. Should we do research? What type of research should we do? What type of research should we do?

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

The Product HQ

JUNE 20, 2024

Ensure that the strengths you highlight are relevant to the group product manager position. What is your approach to user research? As a group product manager, it is vital to have sufficient product knowledge and business acumen. What product management software tools are you familiar with?

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

The Product Coalition

MARCH 21, 2018

Understand the technical architecture for the product : Get an engineer to sit down with you and explain how the product works under the hood and which major technologies and frameworks have been used. Its important to understand strengths and opportunities for the system?—?especially As an aside?

User Testing 60

User Testing Technical Advisors Research Software Feedback Software 60

The Product HQ

JUNE 1, 2024

While you don’t need to know as much about technical product development as an engineer, you should have a good enough understanding and basic knowledge of how technology works. For starters, having sound knowledge of technical product development will make it easier for you to plan with software engineers.

Startups 52

Startups Product Manager Product Management Technical Review 52

The Product Coalition

OCTOBER 14, 2019

How do you structure common goals? How do you track those goals? OKR framework is a very likely answer to all of those questions. We found a fitting software called Perdoo and at least 50% of our employees were excited about the future. How do you align the teams? Here is how it all went. Such a glorious moment.

Reporting Tools 62

Reporting Tools Data Visualization Technical Review User Testing 62