Intercom, Inc.

AUGUST 17, 2021

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. Want to learn more about how to combine proactive support with self-serve and human support to create a powerful strategic framework (a.k.a

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

The Product Coalition

NOVEMBER 23, 2021

I have defined the below dimensions as a cohesive framework. The frameworks (image 1 &2) highlight the approach to take the product into the market. Ensure to keep revisiting the framework from time to time and iterate it based on your learnings and measures. What are those 8 dimensions for startup onboarding strategy?

Startups 144

Startups Strategy Technical Review B2B 144

Intercom, Inc.

JULY 13, 2018

Go to town on channels that you can turn on and off, like outbound or cold email or advertising. The framework that I’ll give is really easy for everyone to follow. It’s the Content Reusage Framework from Aleyda Solis. If you use that framework, it’s going to work out really well for you.

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Intercom, Inc.

NOVEMBER 28, 2018

The good news, particularly if you’re just getting started, is that you really only need two things: a framework for evaluating new tools and a few recommendations to kick off your search. Simple frameworks for choosing your sales tools. This is a complete solution for sales teams making outbound calls.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Intercom, Inc.

OCTOBER 22, 2019

Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-making framework. The lesson?

Weak Development Team 123

Weak Development Team Inbound Outbound Management 123

Intercom, Inc.

JULY 31, 2018

Nearly three months ago we launched the early access for our brand new Messenger Framework that allows you to build apps for the Intercom Messenger – making it the first business messenger with an open platform. Build your own apps for the Intercom Messenger. We’re looking forward to seeing what you come up with!

Feedback Software 106

Feedback Software User Testing Customer Feedback Data Visualization 106

Userpilot

MAY 19, 2021

Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Outbound Marketing. With outbound marketing, you’re more proactive. Here are the best outbound channels in 2021. Here are the best outbound channels in 2021.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

NOVEMBER 27, 2019

Last season, Stripe’s Jeanne DeWitt shared how the payment-processing company developed “the universe” – a giant database of companies they could target through outbound sales. Build your own universe of market opportunities. Ed and his team at Paddle have taken this idea and made it their own. Growth requires collaboration, not kingdoms.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

JULY 30, 2018

If you’re an outbound SDR , you may not know if the phone number you have is going to connect you to the right person or if that person you’re calling is in the market for what you’re selling. From BANT to MEDDIC, which framework should you use to qualify your sales leads? Are there other techniques you use to hit quota?

Inbound 157

Inbound Strategy Outbound User Testing 157

Intercom, Inc.

OCTOBER 27, 2021

Last year we announced the Conversational Support Funnel – a powerful framework to help your support team to get ahead of known problems with proactive support , automatically answer simple, repetitive queries with self-serve support , and resolve complex issues with a human touch.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Userpilot

SEPTEMBER 19, 2023

TL;DR Product-led growth (PLG) funnels are a framework that helps you visualize the entire process of your product, converting a lead or prospect into a paying customer. A product-led growth funnel is a framework for visualizing the process by which your product converts prospects into customers.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

NOVEMBER 20, 2018

The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. Choose one, ensuring it can easily connect to any data sources you have (be that lead generation forms, or existing data sets) and also ensure that it can integrate with any outbound marketing tools you may have like MailChimp.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

APRIL 7, 2021

85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. This is a big indicator of the importance of human support within the Conversational Support Funnel , our framework for providing efficient, effective, and personal support at scale.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Intercom, Inc.

JUNE 23, 2020

Between them our panel offer a 360° view of this important development and allow us to better understand how and why this framework was developed and what it might mean for your business. That sounds like a really robust framework. Kaitlin Pettersen : Global Director of Customer Support. Jane Honey : Senior Director of Product.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

AUGUST 23, 2023

Monitor product usage to identify primary and secondary activities Looking at product usage is a crucial part of building a value chain framework, as it will show you how customers are currently using your software. Get your free Userpilot demo today!

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Intercom, Inc.

APRIL 18, 2019

There’s a temptation to come in and say, ‘We need to run down the gamut of traditional tactics, like getting our outbound SDR team calling.’ In the early days, if an outbound call [asked], ‘Who runs customer success for you?’ They would have been like: ‘What is customer success? Who are you? Why are you calling me?’.

Outbound 112

Outbound Customer Experience Education Airlines 112

The Product Coalition

OCTOBER 21, 2019

Product Activities Framework Our Product Activities Framework is a logical and straightforward way to analyze what product-related activities need to be carried out in your organization, and where these activities should sit. Or you may be heavily involved in either inbound or outbound activity.

Outbound 61

Outbound Inbound Product Management Product Manager 61

Userpilot

AUGUST 15, 2024

Unlike traditional sales approaches that rely heavily on outbound channels, PLS focuses on identifying and engaging high-intent prospects based on their interactions with the product. Product-led sales motions Product-led sales (PLS) is a strategy that leverages product analytics to drive sales. Performing controlled A/B tests with Userpilot.

Customer Experience 105

Customer Experience User Testing Data Visualization Analytic Tools 105

Intercom, Inc.

NOVEMBER 7, 2019

But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear. So of course we are doing corporate cards, basically smart cards.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Brian Balfour

JULY 12, 2017

This is part 3 in a series about the growth frameworks companies need to grow to $100M+ Part One: Introduction & Why Product Market Fit Isn't Enough. This is part three in a series about 4 Frameworks To Grow To $100M+. After that we will bring all four frameworks together and put them into action.

User Testing 90

User Testing Strategy Product Research Outbound 90

Brian Balfour

JULY 18, 2017

This is part four in a series about 4 Frameworks To Grow To $100M+. Finally on the far right hand end of the spectrum you have very high ARPU businesses (6 to 7 figures) and therefore take advantage of very high CAC channels such as enterprise and outbound sales. In my next post we'll go through the fourth framework Model Market Fit.

User Testing 65

User Testing Outbound B2B Inbound 65

The Product Coalition

DECEMBER 19, 2019

Just you have to consider a certain framework that applies to your site requirement. Hence by using the appropriate technique to leverage the attention can only do by implementing the framework that is necessary to the subject the website is designed to plan. Promote Your Link Link is the route to gain high traffic.

Web Development 79

Web Development Web Developers Analytic Tools Development 79

Userpilot

JULY 4, 2023

It’s a classic bell curve distribution framework that helps understand how users adopt and integrate a product. Geoffrey Moore recognized this framework and noticed a chasm between the early adopters and the early majority and wrote about it in his book “Crossing the Chasm.” Rogers in his influential book, “Diffusion of Innovations.”

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 22, 2024

TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals. A customer success model is a customer-centric framework focusing on building strong, long-term relationships with customers to help them achieve their desired goals while using your product.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

UX Studio: Product Management

JULY 29, 2021

For this purpose, I will borrow the famous AARRR Pirate Metric framework. However, whatever your market, odds are understanding your customers through research and offering them a better UX will decrease your share of outbound sales. Metrics affecting revenue. Acquisition is the amount of traffic you attract to your website.

Research Software 110

Research Software User Testing Product Research UX 110

Userpilot

OCTOBER 25, 2022

The outbound strategic product management responsibilities include market research, product discovery , and the development of differentiation and positioning strategies. Try one of the goal-setting frameworks, like SMART or OKR. You can use frameworks and tools like the ones developed by Teresa Torres to guide your product discovery.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

The Product Coalition

FEBRUARY 12, 2018

I’d say our primary challenge was always building the right outbound sales process. Specifically for sales, for each new company even with existing sales frameworks, you have to explore new horizons on your own. Now, we are experimenting with it wildly, using the practices from “Predictable Revenue” book by Aaron Ross.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Intercom, Inc.

NOVEMBER 17, 2022

When an SDR is with someone on the phone, especially outbound, and they are interested in doing a demo, they need to seize the moment. When you’re bootstrapped, you don’t have the necessity to think through all the details – you just make sure the economics work. When we started, our product was very niche.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Bain Public

JANUARY 11, 2022

It also includes the processes used for roadmapping such as the SOAP TM framework with its workflows and collaborative activities the product manager uses to get strategic and goal alignment from the product leaders. They will be involved in the outbound communications of existing and upcoming product features. Book a demo here.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Product Bookshelf

FEBRUARY 21, 2017

Although some growth tactics are specific to outbound marketing, many are directly tied to the product. There is no overall growth framework or recipe in the book; rather, each individual author points out what elements made the business successful and gives a brief history of each.

Data Visualization 48

Data Visualization User Testing Onboarding KPIs Product Research 48

Modus Create

FEBRUARY 1, 2022

You will find answers to questions such as: Why do we need logging frameworks like Log4j? In the case of Log4j, if we know the Java daemon shouldn’t be making outbound calls or connections, we can disrupt the attacker’s kill chain. How did a lookup plugin in Log4j impact thousands of downstream applications and devices?

Software Review 45

Software Review Systems Review Data Visualization Weak Development Team 45

NextBigWhat

OCTOBER 30, 2020

Objectives and key results (OKR): A goal-setting framework that helps companies set an objective, which is “what I want to have accomplished,” and the key results, which are “how I’m going to get it done.” Bullseye framework: To systematically find the most promising channel. It has a sense of urgency. It has a purpose.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Intercom, Inc.

MARCH 17, 2022

I know a lot from just seeing the stuff you publish – there’s the north star framework, the talk you did on thinking big, working small, which really resonates with a bunch of folks here at Intercom; one of our principles is to think big, start small, and learn fast. So it’s a real rush to be able to do that.

Analytic Tools 151

Analytic Tools Research Software Data Visualization Customer Experience 151

BrainMates

SEPTEMBER 4, 2023

Sales-led growth depends on the sales team doing outbound and product demos to acquire customers, business reviews and customer-success outreach for retention and sales deals to convert. Marketing and sales both have a more traditional funnel approach and generally a higher cost of acquisition.

Data Visualization 52

Data Visualization Onboarding KPIs Customer Experience Customer Feedback 52

PMLesson's Ace the PM Interview

OCTOBER 30, 2019

I landed product roles at Tesla, where I worked on their outbound logistics technology, and at Microsoft, where I worked on privacy features for Edge. Stephen has a non-traditional, but effective strategy where he encourages candidates to avoid using frameworks. Knowing this, I took a much more focused attempt at my internship search.

Engineering 45

Engineering Feedback Software Product Management Product Manager 45