The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep preset quarterly goals or strategic need to focus on a new KPI) A broader change in your industry and/or prototypical customer’s life (e.g.

Onboarding KPIs 137

Onboarding KPIs User Testing Customer Experience Feedback Software 137

Mixpanel

JUNE 10, 2020

No matter the industry, product experimentation should always be done with your customers top of mind. For smarter experiments that put the customer first, encourage your team to dig into the “why” before your experimentation ship even sets sail. Make friends with frameworks. Experiment with purpose—and guardrails.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years? Each business has a unique situation.

Reporting Tools 98

Reporting Tools Feedback Software Product Research User Testing 98

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

SEPTEMBER 9, 2020

Product experiments CAN and WILL improve your customer activation rates, engagement levels and ultimately user retention – so if you’re not doing them, you’re leaving money on the table. That is, changes to the product experience you could make which you think may improve user success. That’s a bad mistake.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

Bain Public

JANUARY 11, 2022

As a product manager, it’s normal to get all kinds of new feature requests from stakeholders (these requests are usually related to pain points). Do you validate the pain point and place it in a parking lot for triage? But how you handle these requests is where it matters. Product team: Roadmap process (e.g.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. curbside, drive-thru, takeout) and whether or not users redeem their rewards.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years? Each business has a unique situation.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

Reporting Tools 52

Reporting Tools Research Software User Testing Feedback Software 52

Userpilot

OCTOBER 7, 2020

What other messaging are you sending users at the same time? With our three factors in mind, it’s easy to build a framework for evaluating channels and messaging. Step 1: Define the Target Users. Answer: What KPI are you trying to affect with new feature adoption? What steps does a user have to go through to Activate?

Onboarding KPIs 76

Onboarding KPIs Customer Experience User Testing Analytic Tools 76

Modus Create

JULY 8, 2022

In this article, we reveal some of the pain points that drove the migration to micro frontends for such organizations, based on our direct experience. . Micro frontends are an architectural and organizational framework for designing web applications composed of smaller feature apps, which are owned by independent teams.

Technical Review 73

Technical Review Feedback Software Reporting Tools Onboarding KPIs 73

Userpilot

JANUARY 30, 2025

Map out the customer journeys that are valuable for you Again, the SaaS user journey is too complicated. There are many ways to approach this, but my favorite is how Duolingo created a Markov model around their main business KPI (DAUs) to grow it. Instead, you must be more strategic. Heres how: 1. Think of: App-breaking bugs.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 28, 2025

This confirmed that it was a friction point and then we quickly changed the placement in the product for better usability. ‹ › The before and after of Userpilots custom dashboard UI. Instead, I also use session replays to monitor user behavior across all of our features and spot hidden friction points.

Data Visualization 52

Data Visualization User Testing Research Software Product Research 52