ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. How can you justify redirecting resources to tweaking the UX or integrating an API when they could spend time building the next big thing? Each business has a unique situation.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Let’s dive deeper!

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. How can you justify redirecting resources to tweaking the UX or integrating an API when they could spend time building the next big thing? Each business has a unique situation.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Mind the Product

JUNE 5, 2017

So, what is the compass that guides a product manager when making product decisions (new functionality, UX, UI)? Product principles provide a framework for product decision making at all levels in an organization. It’s not a roadmap or a KPI. How can these decisions be taken in an effective and efficient manner?

Banking 120

Banking KPI Vision Customer Experience 120

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. Organizational UX maturity grew across the board. A lot of organizations that we work with have hired senior UX leaders. 2) Measuring KPIs and conducting Competitive Benchmarks to demonstrate strategic value. Let’s see how I did.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Hutwork

MARCH 9, 2018

You also need to name KPIs for product people. Chris Butler , Director of AI at Philosophie NYC , lists out the proper KPIs for product managers and what makes up a “good” KPI. #15 You might not agree with all of Rosenberg’s points on leadership. 27 How to adapt UX research for an Agile environment.

Article 82

Article Feedback Software Research Software User Testing 82

Mind the Product

JULY 16, 2018

I’ve been in product for some time now and I’ve seen lots of different frameworks and methodologies, from Pragmatic Marketing to the concepts of Lean, and lots in between. Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI.

Product Research 86

Product Research User Testing Data Visualization Customer Feedback 86