Userpilot

NOVEMBER 15, 2021

Let’s dive deep into product experimentation tactics and uncover why implementing and using such a framework can be game-changing for your product growth. What is a product experimentation framework? Step-by-step guide to product experimentation framework. This is how the framework looks like. A/B testing. Conclusion.

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Onboarding KPIs Framework User Testing Feedback Software 98

Mind the Product

NOVEMBER 16, 2018

FreeAgent has created a three-step framework to help manage this process across organisations. At FreeAgent, as soon as a KPI goes red, a team can switch off whatever they’re doing and divert resource to fix it. Summary: Product managers always find themselves trying to make disparate groups of people happy.

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Onboarding KPIs User Testing KPI Customer Experience 170

UX Planet

MARCH 15, 2025

When to use OKRs, and when to use KPIs? Objectives and Key Results(OKRs) OKRs are goal-setting frameworks used to define ambitious objectives and measurable key results. OKRs help set goals while KPIs validate progress. KPI: Monitor drop-off rate, engagement, and time to purchase. How to choose the right metrics?

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Onboarding KPIs Customer Experience Product Research KPI 59

ProductPlan

AUGUST 17, 2020

One of the critical considerations in developing your theme framework is to ask what drives the need for this theme? This customer journey approach provides a widely universal framework for both business and customer outcomes and promotes a constant, bird-eye perspective on the end-to-end customer experience. CUSTOMER KPI: Reach.

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Onboarding KPIs Roadmap Customer Experience KPI 105

The Product Coalition

AUGUST 26, 2022

That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. Decomposition of metrics in product management reaches incredible heights: funnels, AARRR / HEART/ NSM frameworks, unit-economics. KPI can and should be revisited.

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Analytic Tools Research Software KPI Data Visualization 139

The Basics of Product Management

APRIL 29, 2020

OKR stands for “Objectives and Key Results” To be a successful Product Manager, you need to fully understand the OKR Framework – a must know strategy. You may already be using some version of the OKR framework, but you may not be aware of it. But where did this framework come from? OKR Framework Basics.

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Framework KPI Feedback Software Agile 59

Mind the Product

MAY 2, 2017

Design to Your KPI. I don’t think that the sheer number of UFs sold was Starbucks’ leading KPI for this product. I’d propose that their primary KPI was shares and exposure, and for that they did a marvelous job. It’s an interesting twist on the jobs to be done framework, where the job to be done is to get likes on Facebook.

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KPI User Testing Customer Experience Product Research 130

Userpilot

FEBRUARY 12, 2025

If youre ready to move beyond quick fixes and build a sustainable product management framework, this is exactly what well show you from our first-hand experience! There are many ways to approach this, but my favorite is how Duolingo created a Markov model around their main business KPI (DAUs) to grow it.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

Mind the Product

JUNE 5, 2017

Product principles provide a framework for product decision making at all levels in an organization. It’s not a roadmap or a KPI. So, what is the compass that guides a product manager when making product decisions (new functionality, UX, UI)? How can these decisions be taken in an effective and efficient manner?

Banking 161

Banking KPI Vision Customer Experience 161

UX Planet

FEBRUARY 19, 2024

You might think that OKR has only two components, but in reality, there are three components: Anatomy of OKR framework. OKR vs KPI Before we dive into individual parts of OKR, it’s essential to explain the difference between KPI and OKR. Many people believe that KPI and OKR are the same thing, which is untrue.

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KPI User Testing Product Research Customer Experience 98

Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. What is a Product Marketing KPI metric?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Intercom, Inc.

APRIL 12, 2018

Stewart: Going back to the topic of growth, the company’s growing, the community’s growing, and you’re of the opinion that a lot of the thinking and frameworks that startups use for growth today are actually quite similar to the creative strategies that designers use. Commonalities in growth and design.

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Feedback Software Analytic Tools Research Software Reporting Tools 215

Modus Create

MAY 20, 2020

Not easy, oversimplified and very hypothetical, but an evaluation framework could help. Most of the time the government decisions are political decisions, where the KPI is meant by elections and the only metric is electability. 5 – Data, but…. … not any kind of data.

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Framework Data Visualization Agile Customer Experience 76

Userpilot

NOVEMBER 8, 2022

Product marketing OKRs are a goal-setting framework involving two parts: objectives and key results. OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. A diagram of the OKR framework. Product marketing OKRs vs KPIs. goal-setting framework. goal-setting framework.

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Onboarding KPIs Product Marketing Marketing Data Visualization 105

Intercom, Inc.

APRIL 7, 2021

If you’re focusing on time to close as your primary support KPI, it could inadvertently encourage your support reps to prioritize the fastest, easiest short-term solve – not necessarily the one with the greatest long-term result for the customer. By the end of 2021, 80% of support teams will have QA procedures in place”.

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Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

The Product Coalition

MARCH 17, 2020

Get creative with the product lifecycle framework As the insights about user engagement drive your decisions and priorities, your goals also need to be measured against your stakeholders’ expectations and budget. Many product managers may feel compelled to simply build the product lifecycle based on some pre-established frameworks.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 99

ProductPlan

JUNE 19, 2020

The product KPI is the ultimate expression of your strategy,” Raffali says, referring to both users completing significant tasks or business metrics being met. Your strategy KPI, however, are more like underlying fundamentals. And that’s just by making decisions of which framework to build against.”.

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Product Strategy Strategy Research Software Technical Review 103

The Product Coalition

MARCH 23, 2020

Objectives key results (OKR) is a popular management strategy framework for defining and tracking objectives (goals) and their outcomes. This framework, which is widely common in medium?—?large Note: Using KPIs as key result bring deeper understanding of the objectives and will allow more accurate measurement during the given period.

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Weak Development Team Roadmap KPI Strategy 78

Userpilot

MARCH 2, 2022

OKRs, commonly known as Objectives and Key Results, is a framework used to set, implement, and monitor progress towards goals. OKRs, commonly known as Objectives and Key Results, is a framework used to set, implement, and monitor progress towards goals. The SaaS OKR framework allows you to set critical goals for your business.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Mixpanel

JULY 16, 2019

With the right Growth KPI in place for active usage, you make a tangible impact on the business when you improve the number. Making that a Growth KPI would have shown a dip in your operation fairly early on, signaling a need for some changes. Step one is to define the Growth KPI in your analytics tool. How to get started.

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Data Visualization KPI Customer Experience Reporting Tools 77

The Product Coalition

OCTOBER 23, 2023

And understood, too, that your Strategic Capabilities — the teams you expect to combine Product, Tech, and UX expertise to create new experiences, and expand growth, won’t thrive in KPI-driven environments. Martin’s “Playing to Win” Strategy Framework for Product Managers The first article introduces the “Playing to Win” strategy framework.

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Strategy Customer Experience KPI Data Visualization 116

Userpilot

MARCH 24, 2021

A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure. Clear, concise outcome objectives clarify expectations and can be used to determine progress towards your goal. The third rule of objective building: set a key result.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

The Product Coalition

NOVEMBER 24, 2020

On the other hand, the Scrum Master theses also cover, for example, the relationship with the Product Owner, they deal with agile metrics, and how to kick-off an agile transition, thus moving beyond the original framework of the Scrum Guide. Product discovery using the Design Thinking, Lean Startup, or Lean UX frameworks help.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Mind the Product

JULY 16, 2018

I’ve been in product for some time now and I’ve seen lots of different frameworks and methodologies, from Pragmatic Marketing to the concepts of Lean, and lots in between. Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI.

Product Research 124

Product Research User Testing Data Visualization Customer Feedback 124

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What’s the difference between KPIs and OKRs? Customer KPIs.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Amplitude

MARCH 21, 2018

The product north star is easily the most powerful and misunderstood product strategy framework in use today. The tree ties together a dozen different product initiatives together into a single framework to drive each dimension of the north star metric forward. This article is our first deep dive in a series on the north star metric.

Customer Experience 110

Customer Experience Research Software User Testing Data Visualization 110

Amplitude

MARCH 21, 2018

The product north star is easily the most powerful and misunderstood product strategy framework in use today. The tree ties together a dozen different product initiatives together into a single framework to drive each dimension of the north star metric forward. This article is our first deep dive in a series on the north star metric.

Customer Experience 110

Customer Experience Research Software User Testing Data Visualization 110

Product Talk

DECEMBER 6, 2023

You can learn more about this framework in Chapter 6 of Continuous Discovery Habits. To support these activities, I recommend creating a KPI tree and/or a company-wide experience map. Company factors: How does each opportunity support your company mission, vision, and strategic objectives? Solutions take effort.

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Data Visualization Product Research Analytic Tools Research Software 316

Dear Strategy

DECEMBER 21, 2020

Dear Strategy: “How can we measure the success of our strategy using some KPI other than orders? So what exactly is a KPI, and how does it differ from all the other types of measurements that are thrown about in the field of strategic planning? With all of those definitions, then, where in the world does this term “KPI” fit in?

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KPI User Testing Technical Review Definition 52

Userpilot

JANUARY 23, 2023

TL;DR Customer Success OKRs (Objectives & Key Results) are a goal-setting and progress-tracking framework used by customer success teams to define and track their goals, measure team performance against set objectives, and achieve desired customer outcomes. ” KPI vs. OKR. What are customer success OKRs?

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Feedback Software Analytic Tools Customer Experience Onboarding KPIs 97

The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep preset quarterly goals or strategic need to focus on a new KPI) A broader change in your industry and/or prototypical customer’s life (e.g.

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Onboarding KPIs User Testing Customer Experience Feedback Software 136

Amplitude

JANUARY 8, 2021

Picking the wrong KPI is part of the process. Read our short book on the North Star Framework. You need to, as Square PM Shreyas Doshi describes it, treat analytics “as a product”…with your team(s), and through them your customers out in the world, as the “customer”. . Just get them out there and tune it.

Data Visualization 112

Data Visualization User Testing Software Review Customer Feedback 112

The Product Coalition

JANUARY 17, 2021

This article will provide definitions on what metrics are, a framework for categorizing them, and recommendations of four basic rules to… Continue reading on Product Coalition ».

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Definition Framework Article KPI 119

BrainMates

APRIL 21, 2020

The benefits of a top-down specification framework. An effective tool is the top-down specification* framework. My top-down spec framework includes the following attributes: Hypothesis – This is the central notion that we wish to explore. You can be wrong and rapidly adapt.

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Mixpanel

JUNE 10, 2020

Make friends with frameworks. With your culture in step, establish a framework to help you set the stage for confident experimentation that prioritizes brand consistency. Consider this framework the basis for your team’s ‘epic’—a term borrowed from literature that refers to a big chunk of work that has one common objective.

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User Testing Product Research Weak Development Team Customer Feedback 75

Userpilot

MAY 23, 2022

According to the Pirate metrics framework, there are 5 stages in a sales funnel: acquisition, activation, retention, referral, and revenue. Using these metrics, you can track the right key performance indicators (KPI), which, in turn, helps you understand the strengths and weaknesses of your business, along with growth opportunities.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

The Product Coalition

NOVEMBER 26, 2019

Learn how to create verified product strategy and to put to use the GIST framework in two activity-packet days. To demonstrate, I will reference my own GIST framework . To help ensure that we map out submetrics that influence the NSM and the Top KPI?—?often GIST manages product planning and development in four layers?—?Goals,

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Product Research Onboarding KPIs Agile User Testing 79