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The Must-Read Book List for Building New Product Ventures

The Product Coalition

theories, frameworks and approaches?—?for The stories Steve interweaves with the framework along with the reasoning behind the steps means you can’t just look at a diagram and understand it. A great run-through of the disciplines, processes and frameworks that will make your product more likely to be a breakout success.

Books 187
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The ultimate customer support tech stack for 2022

Intercom, Inc.

You’ll learn the ingredients of a winning modern support tech stack and the key ways to optimize your stack through a proven framework. Once you’re clear on your goals, a solid framework can help you pinpoint the exact tools and capabilities your team needs to succeed. Let’s dive in. The future of support is here.

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What is proactive support?

Intercom, Inc.

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. It reduces inbound conversation volume without sacrificing customer happiness. Here are three major benefits of proactive support.

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Avoid the land of no decision: 6 critical questions for every discovery call

Intercom, Inc.

Whether you’re dealing with an inbound or outbound lead, this is a softball question that helps uncover your prospect’s motivations for checking out your product. For inbound leads I tailor the question to ask, “What drove you to request a demo?” From BANT to MEDDIC, which framework should you use to qualify your sales leads?

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License to sell: 5 strategies to hit your sales quota

Intercom, Inc.

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. If you’re an outbound SDR , you may not know if the phone number you have is going to connect you to the right person or if that person you’re calling is in the market for what you’re selling.

Inbound 157
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From frontline manager to SVP of Sales: How to stand out in your sales career

Intercom, Inc.

Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-making framework. The lesson?

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8 B2B SaaS Marketing Tactics to Try in 2021 [Ft. Hubspot, Neil Patel, Kontentino & More!]

Userpilot

Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Inbound marketing means creating valuable content for your target audience to help them find you themselves. SaaS Outbound Marketing. Social Media.