Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

JULY 13, 2018

Get your free copy of The Growth Handbook, brought to you by Intercom. The framework that I’ll give is really easy for everyone to follow. It’s the Content Reusage Framework from Aleyda Solis. If you use that framework, it’s going to work out really well for you. Want more advice like this?

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Intercom, Inc.

DECEMBER 19, 2018

a simple customer onboarding framework. PREACH – a framework for perfecting your customer support tone. The Growth Handbook shared industry-tested advice on scaling businesses from experts such as Andrew Chen and Chamath Palihapitiya. There’s a strong parallel between surviving in the wild and starting a business.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Secret PM Handbook

AUGUST 11, 2017

These tests would only take a few weeks to give us meaningful enough results (assuming we have a lot of signups) that we could then think about how to apply engineering resources. This is the basics of the “ Secret Product Management Framework.”) I might send some use case-specific templates to customers, based on their answers.

User Testing 170

User Testing Research Software Product Research Download 170

Modus Create

JULY 21, 2020

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. To further mature your organization, you can add in some more structure and practices from one, or many, of the popular Scaled Agile frameworks.

Agile 103

Agile Data Visualization Reporting Tools Research Software 103

Product Innovation Educators

APRIL 10, 2023

After testing them and understanding which brands a consumer would want to satisfy each job, we found the second most important job to be done in quick-service breakfast was owned by a competitor, and it had to do with feeling strong, competent, and capable. Then quantitatively test them. However, do test with everybody.

User Testing 92

User Testing Healthcare Product Research Artificial Inteligence 92

The Secret PM Handbook

AUGUST 11, 2017

These tests would only take a few weeks to give us meaningful enough results (assuming we have a lot of signups) that we could then think about how to apply engineering resources. This is the basics of the “ Secret Product Management Framework.”) I might send some use case-specific templates to customers, based on their answers.

User Testing 150

User Testing Research Software Product Research Download 150

Product Innovation Educators

JULY 6, 2020

It tied together many of my experiences and I helped me put them into a framework. Investors told startups to act like smaller versions of large companies—coming up with a business plan on paper without talking to customers or testing prototypes. It tied together many of my experiences and I helped me put them into a framework.

Startups 88

Startups User Testing Customer Experience Development 88

Product Bookshelf

JANUARY 3, 2017

The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp. Over the course of a week: ideate and flesh out, prototype, and test it. Friday – testing.

User Testing 48

User Testing Product Research Feedback Software Testing 48

Iteratively Blog

MAY 31, 2020

Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources. They make an observation, ask questions, form a hypothesis, make predictions, test those predictions, and iterate. Growth Stage (100-?

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

BrainMates

APRIL 2, 2019

The core product, or the elements that solve the most valuable customer problem should be delivered and tested first before. To add complexity, each company’s Product Management framework and process is nuanced, which makes Product Managers’ work ambiguous. Neither should the vision be delivered and launched after years in development.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

The Secret PM Handbook

AUGUST 22, 2016

If you’re evaluating or testing product management tools, make sure to ask the vendor about the topics I list above. If your tooling doesn’t understand our domain specifically, you will need to augment whatever you are using to capture and manage that information. How does the tool support your customer interactions?

Research Software 170

Research Software Feedback Software User Testing Product Management 170

DISQO

JUNE 15, 2015

His theory of the ‘Minimum Viable Product’ is based on the premise that by testing actual usage scenarios with customers, product teams can gain more reliable data than would otherwise be learned from merely estimating future behavior.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

Product Bookshelf

AUGUST 22, 2016

The product management interview process is intimidating because it tests your expertise and domain knowledge in many different areas. Thinkertoys: A Handbook of Creative-Thinking Techniques. Don’t be afraid to start from scratch, adapt observed ideas, and use the Thinkertoys frameworks to unlock your imagination.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

DISQO

JUNE 15, 2015

His theory of the ‘Minimum Viable Product’ is based on the premise that by testing actual usage scenarios with customers, product teams can gain more reliable data than would otherwise be learned from merely estimating future behavior.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

His theory of the ‘Minimum Viable Product’ is based on the premise that by testing actual usage scenarios with customers, product teams can gain more reliable data than would otherwise be learned from merely estimating future behavior.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

PMLesson's Ace the PM Interview

MAY 13, 2020

We highly recommend this book as it can serve as your handbook for every step of PM recruiting. Bookmark: Product Hired's list of links that they've curated across the web that cover frameworks, interviews, experts, resources, etc. #2 Read: So you want to be a Product Manager. 2 Resume, Cover Letters, and Networking.

Technical Review 52

Technical Review Software Review Feedback Software Framework 52

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Product Research Reporting Tools 52

Hutwork

MARCH 19, 2018

If you’re adopting lean thinking, this is the handbook for you. Agile Change Management: A Practical Framework for Successful Change Planning and Implementation. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days. You’ll get an easy, repeatable process for iterating your product to MVP success. By Jake Knapp.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Gina Gotthilf on testing and experimentation at Duolingo. We would often come up with a minimum viable test for things. What does the brand promise?

User Testing 160

User Testing Research Software Customer Experience Onboarding KPIs 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Gina Gotthilf on testing and experimentation at Duolingo. We would often come up with a minimum viable test for things. What does the brand promise?

User Testing 126

User Testing Research Software Customer Experience Onboarding KPIs 126

Intercom, Inc.

OCTOBER 24, 2019

“He was excited about how we might be able to take this word ‘community’ and really break it down into clear actions and a clear framework so that we can demystify it” Bailey: I was on the Instagram team before we got acquired by Facebook. I met with Brianna. Build with people, not for them.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116