The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. One test of a new framework is how well it explains “previous observations.” In this article, I tie the older posts to the framework. Breakthrough! Finding market problems.

Framework 150

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Business of Software Conference

JUNE 25, 2021

While there are very few silver bullets in life, the Jobs-To-Be-Done framework is an indispensable tool in answering those kinds of questions. The reason is that the JTBD framework (used and applied correctly) helps entrepreneurs, designers, and engineers clearly understand what “job” customers are trying to accomplish.

Framework 64

Framework Research Software User Testing Customer Feedback 64

The Secret PM Handbook

AUGUST 4, 2017

And it resulted in the Secret Product Management Framework , a better way to understand product management. . Much the content on the blog naturally ties into the Secret Product Management Framework (SPMF). The post A New Focus On Product Management Opportunity appeared first on The Secret Product Manager Handbook.

Product Management 150

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The Secret PM Handbook

AUGUST 18, 2017

But as I wrote the recent post on how my various articles align with the Secret Product Management Framework I realized I didn’t have many articles on go-to-market. The post A Better Approach To Demoing Can Turn Sales Around appeared first on The Secret Product Manager Handbook. The first one is about “how to demo.”

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The Secret PM Handbook

OCTOBER 9, 2018

To start with, let’s go into the situation with a framework for future success. The post 3 Proven Ways To Help Your Sales Team Beat Quota appeared first on The Secret Product Manager Handbook. In the spirit of expediency, let’s recognize that the real world has more impact on our lives than our theories do.

Sales Training 170

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The Secret PM Handbook

AUGUST 11, 2017

This is the basics of the “ Secret Product Management Framework.”) appeared first on The Secret Product Manager Handbook. As product managers, we need to find market problems, create solutions, and take the solutions to market. An onboarding problem often means we haven’t created the right solution (yet).

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The Secret PM Handbook

OCTOBER 21, 2017

If you remember the Secret Product Management Framework , the fundamental thing we work with as product managers is market problems. appeared first on The Secret Product Manager Handbook. And believe me, many product management organizations are paralyzed in this area. With the result that they tend not to spend much time doing it.

Customer Experience 150

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Intercom, Inc.

FEBRUARY 8, 2019

If you want to build a big business, start with a big problem” Is there a framework for business success? Check out the book we wrote, The Growth Handbook : The post Karen Peacock on driving business success appeared first on Inside Intercom. I thought, oh my gosh, I have to be a part of this.”. “If

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Product Innovation Educators

APRIL 10, 2023

When you do qualitative interviews to get the Jobs-to-be-Done, use a cognitive framework to organize the discussion guide. Useful links: Visit DriveStrategy.com Connect with Doug on LinkedIn Check out Bob Moesta’s The Jobs-to-be-Done Handbook Innovation Quote “You can’t just give someone a creativity injection.

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User Testing Healthcare Product Research Artificial Inteligence 91

NextBigWhat

OCTOBER 24, 2021

“Apple is in the relationship business as much as the computer business.” – Ron Johnson And follow me @chrishlad for more weekly threads on – frameworks – systems – epic business stories Follow @chrishlad. It was about finding solutions for a customer and finding their pain points.”

User Friction 52

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Intercom, Inc.

DECEMBER 19, 2018

a simple customer onboarding framework. PREACH – a framework for perfecting your customer support tone. The Growth Handbook shared industry-tested advice on scaling businesses from experts such as Andrew Chen and Chamath Palihapitiya. There’s a strong parallel between surviving in the wild and starting a business.

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Product Innovation Educators

JULY 6, 2020

It tied together many of my experiences and I helped me put them into a framework. After the startup world rapidly adopted the Lean methodologies, I wrote The Startup Owner’s Manual: The Step-by-Step Guide for Building a Great Company as a handbook for how to use those methodologies. [19:48] It’s a book that spoke to me.

Startups 88

Startups User Testing Customer Experience Development 88

Modus Create

JULY 21, 2020

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. To further mature your organization, you can add in some more structure and practices from one, or many, of the popular Scaled Agile frameworks.

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Modus Create

NOVEMBER 7, 2024

You should implement an approach that transcends standard model governance frameworks by providing a comprehensive solution that addresses the full stack of technologies comprising AI applications. Avoidance of legal and regulatory penalties As AI technologies evolve, so do the legal and regulatory frameworks surrounding them.

Artificial Inteligence 52

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Intercom, Inc.

JULY 13, 2018

Get your free copy of The Growth Handbook, brought to you by Intercom. The framework that I’ll give is really easy for everyone to follow. It’s the Content Reusage Framework from Aleyda Solis. If you use that framework, it’s going to work out really well for you. Want more advice like this?

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.

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User Testing Data Visualization Customer Experience Customer Feedback 184

Gainsight

NOVEMBER 16, 2021

The product-led flywheel is a framework you can use to encourage product-led growth. Read our free guide, “Product Led Success: Professional’s Handbook,” for an in-depth look at product-led growth and a breakdown of what you can do to drive ongoing growth through your product. . What is a product-led flywheel?

Analytic Tools 52

Analytic Tools Product Research Feedback Software Customer Experience 52

Userpilot

AUGUST 19, 2024

Best books for customer onboarding managers “Onboarding Matters” by Donna Weber – This book provides a detailed framework for building an onboarding program that drives customer success and retention, with actionable insights and real-world examples.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Intercom, Inc.

JULY 12, 2018

To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17. Congratulations on the High Growth Handbook. Adam Risman: Elad, welcome to Inside Intercom. How do I buy a company for the first time?

Technical Advisors 120

Technical Advisors Weak Development Team Reporting Tools Startups 120

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

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PMLesson's Ace the PM Interview

MAY 13, 2020

We highly recommend this book as it can serve as your handbook for every step of PM recruiting. Bookmark: Product Hired's list of links that they've curated across the web that cover frameworks, interviews, experts, resources, etc. #2 Read: So you want to be a Product Manager. 2 Resume, Cover Letters, and Networking.

Technical Review 52

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DISQO

JUNE 15, 2015

Not only do simulated prototypes marginalize user bias and inaccuracies, if utilized effectively they can also provide a framework by which product managers can evaluate and benchmark new product features iteratively. Perhaps Ford wouldn’t have learned much if he had asked users what they wanted before they knew cars existed.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

Userpilot

AUGUST 28, 2024

Best books for customer onboarding managers “Onboarding Matters” by Donna Weber – This book provides a detailed framework for building an onboarding program that drives customer success and retention, with actionable insights and real-world examples.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

The Secret PM Handbook

AUGUST 4, 2017

And it resulted in the Secret Product Management Framework , a better way to understand product management. . Much the content on the blog naturally ties into the Secret Product Management Framework (SPMF). Recently a bigger theme has started to emerge and coalesce. It’s more ambitious than my initial (lack of) vision.

Product Management 191

Product Management Product Manager Management Management 191

The Product Coalition

AUGUST 26, 2019

Check out GitLab’s handbook on how they run the company, and Shopify’s design system Polaris for great examples of such libraries. ?? link] For more readings on modularity: Christensen Institute has defined a broader Modularity Theory , as a framework that standardizes the way by which components fit and work together in codified ways.

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Feedback Software Customer Experience User Testing Data Visualization 60

The Secret PM Handbook

AUGUST 18, 2017

But as I wrote the recent post on how my various articles align with the Secret Product Management Framework I realized I didn’t have many articles on go-to-market. I love working with marketing and sales to make sure they can sell my products effectively. So I thought I’d share a few go-to-market related stories.

Demo 191

Demo Agile Differentiation Product Research 191

BrainMates

APRIL 2, 2019

To minimise this, we conduct research, analyse data, run experiments and use every tool and trick in our Product Management handbook to increase our certainty that the product will enjoy success and reward our businesses. Designing, making, launching and managing a product is risky.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Userpilot

AUGUST 30, 2024

Best books for customer onboarding managers “Onboarding Matters” by Donna Weber – This book provides a detailed framework for building an onboarding program that drives customer success and retention, with actionable insights and real-world examples.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

DISQO

JUNE 15, 2015

Not only do simulated prototypes marginalize user bias and inaccuracies, if utilized effectively they can also provide a framework by which product managers can evaluate and benchmark new product features iteratively. Perhaps Ford wouldn’t have learned much if he had asked users what they wanted before they knew cars existed.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

Not only do simulated prototypes marginalize user bias and inaccuracies, if utilized effectively they can also provide a framework by which product managers can evaluate and benchmark new product features iteratively. Perhaps Ford wouldn’t have learned much if he had asked users what they wanted before they knew cars existed.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

The Secret PM Handbook

SEPTEMBER 16, 2016

This is the classic framework from Geoffrey Moore’s Crossing the Chasm. I haven’t even talked about some of the valuable larger frameworks of mental models (although I do have blog posts about some – like Kathy Sierra’s “badass” approach ). Who the product is for (the market). What the product is (the category).

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Product Management Product Manager Product Research User Testing 275

Iteratively Blog

MAY 31, 2020

Check out RICE if you're looking for a framework for prioritization. Gitlab has done a great job of this with their Data Handbook. With your model in place, you can start making predictions on how the impact of different roadmap items will move your core metrics and which ones you should prioritize. Document everything.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Product Bookshelf

AUGUST 22, 2016

Thinkertoys: A Handbook of Creative-Thinking Techniques. Don’t be afraid to start from scratch, adapt observed ideas, and use the Thinkertoys frameworks to unlock your imagination. Separate design from programming and focus on the vision, rather than using existing mechanical frameworks. by Michael Michalko. by Susan Weinschenk.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

The Secret PM Handbook

AUGUST 4, 2017

And it resulted in the Secret Product Management Framework , a better way to understand product management. . Much the content on the blog naturally ties into the Secret Product Management Framework (SPMF). Recently a bigger theme has started to emerge and coalesce. It’s more ambitious than my initial (lack of) vision.

Product Management 150

Product Management Product Manager Management Management 150

The Secret PM Handbook

AUGUST 18, 2017

But as I wrote the recent post on how my various articles align with the Secret Product Management Framework I realized I didn’t have many articles on go-to-market. I love working with marketing and sales to make sure they can sell my products effectively. So I thought I’d share a few go-to-market related stories.

Demo 150

Demo Agile Differentiation Product Research 150

Userpilot

AUGUST 28, 2024

Best books for customer onboarding managers “Onboarding Matters” by Donna Weber – This book provides a detailed framework for building an onboarding program that drives customer success and retention, with actionable insights and real-world examples.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

The Secret PM Handbook

SEPTEMBER 2, 2016

The Cynefin framework , especially the Complex quadrant. This list includes: Mindmaps – I have several product management-specific mindmap templates. My product management rules of thumb. The V.A.L.U.A.B.L.E. rubric for requirements. Asking good questions (open-ended, “5 Whys”).

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