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Decision time: Our new product decision-making framework

Intercom, Inc.

We’ve recently unveiled a new “product decision framework” at Intercom, which will help us continue to scale along with our ambitions. Product decision-making framework from Intercom. Curious about this framework? Revising our product decision-making framework. We hope you find it useful, no matter your industry or size.

Framework 260
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Ship outcomes, not just features, with the Product Impact Framework

Intercom, Inc.

To fully understand what such a change in thinking requires, we’ve realized that it’s important to understand what we call the “product impact framework” – the steps of cause and effect that culminate in positive outcomes for the business. The Product Impact Framework felt like a natural progression from features to outcome.

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Tackling complex design debt: a three-step framework

Intercom, Inc.

Here’s a simple framework for managing it. A three step framework for tackling the debt. Once we knew we had to tackle our debt, we gleaned insights from our previous experiences to produce a three-step framework for reducing it. The post Tackling complex design debt: a three-step framework appeared first on Inside Intercom.

Framework 272
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The balanced scorecard: a framework that drives impact

Mind the Product

In this article, we'll dig deep into one specific framework that I fancy a lot for its genericity and its simplicity to apply. Read more » The post The balanced scorecard: a framework that drives impact appeared first on Mind the Product.

Framework 199
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10 Rules to More Streamlined Data Modeling

Like most libraries and frameworks, you get out of it what you put into it. Apache Kafka is a powerful piece of software that can solve a lot of problems. Learn 10 rules that will help you perfect your Kafka system to get ahead.

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Product Management University Launches The Customer Outcome Framework for Product Management, Product Marketing, Sales and Customer Success

Product Management University

Today, Product Management University announced the availability of its Customer Outcome Framework for B2B. The Customer Outcome Framework The Customer Outcome Framework employs a top-down view of the customer, their highest-priority business outcomes, and the obstacles standing in the way of those outcomes.

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Tackling the problem: A simple three-part framework to align your team’s efforts

Intercom, Inc.

To avoid this outcome, we apply a simple three-part framework before we start exploring solutions. Our simple team alignment framework . This framework is a useful tool for defining and communicating your team’s approach to a project. Our team aligns on three points: Innovation . Investment .

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7 Essential Criteria for Choosing the Right Payments Partner

Speaker: Brad Pinneke, VP of Business Development at Payrix and Worldpay for Platforms

Save your seat for this exclusive webinar today!

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From Start to Scale: Driving Growth Through Seamless Payments Implementation

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Whether you’re considering embedded payments or already underway, this interactive and informative webinar will help you build a clear roadmap to actualizing the true value of your payments investment!

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11 KPIs for Measuring Innovation Success

This guide outlines why innovation metrics are hard to track and offers a framework for creating effective KPIs. Many rely on inappropriate metrics borrowed from other departments, wasting resources and overlooking valuable opportunities.

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Product Analytics Playbook: Mastering Retention

To date, there has been no broadly applicable framework for improving user retention at various stages of the user life cycle. By reading this eBook you will learn: How to gauge your business's true growth. How to keep newly acquired users for good. The importance of analyzing retention. How to bring back dormant users. Until now!

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How to Increase Your Research Efficiency and Move You From Insights to Action, Faster

Speaker: Michele Ronsen, UX Expert and Founder of Curiosity Tank

Then, take notes with strategic frameworks, in specific formats, to right-size the information collected and expedite analysis and synthesis. What is a note-taking framework, how are they used, by whom, and when. Conducting UX Research can often be a daunting task. Moving from findings and insights (they are different!)

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Improving the Accuracy of Generative AI Systems: A Structured Approach

Speaker: Anindo Banerjea, CTO at Civio & Tony Karrer, CTO at Aggregage

Key Learning Objectives: How to leverage human feedback and observability frameworks to detect when the system generates incorrect output and as the basis for accuracy improvements 📈 How the use of playgrounds integrated into the administrative console of the application can isolate the source of the error 🔍 How building a robust regression (..)

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Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

After reading, you’ll gain insight into the following components: How to develop a framework for analyzing a vendor’s contact and account data. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. Critical integrations that fit directly into your sales processes and workflows.

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Unlock Product Growth

To discover the best analytics solution for your needs, you need a proven framework to guide your organization through the process. One that can help product and marketing teams understand what drives users to engage with your product, discover new audiences, test and iterate on new experiences, and quickly measure the impact of investments.