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Decision time: Our new product decision-making framework

Intercom, Inc.

We’ve recently unveiled a new “product decision framework” at Intercom, which will help us continue to scale along with our ambitions. Product decision-making framework from Intercom. Curious about this framework? Revising our product decision-making framework. We hope you find it useful, no matter your industry or size.

Framework 260
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Ship outcomes, not just features, with the Product Impact Framework

Intercom, Inc.

To fully understand what such a change in thinking requires, we’ve realized that it’s important to understand what we call the “product impact framework” – the steps of cause and effect that culminate in positive outcomes for the business. The Product Impact Framework felt like a natural progression from features to outcome.

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The balanced scorecard: a framework that drives impact

Mind the Product

In this article, we'll dig deep into one specific framework that I fancy a lot for its genericity and its simplicity to apply. Read more » The post The balanced scorecard: a framework that drives impact appeared first on Mind the Product.

Framework 231
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Tackling complex design debt: a three-step framework

Intercom, Inc.

Here’s a simple framework for managing it. A three step framework for tackling the debt. Once we knew we had to tackle our debt, we gleaned insights from our previous experiences to produce a three-step framework for reducing it. The post Tackling complex design debt: a three-step framework appeared first on Inside Intercom.

Framework 272
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10 Rules to More Streamlined Data Modeling

Like most libraries and frameworks, you get out of it what you put into it. Apache Kafka is a powerful piece of software that can solve a lot of problems. Learn 10 rules that will help you perfect your Kafka system to get ahead.

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A product management framework for building successful wearable products

Mind the Product

With insights on market trends and user behaviors, discover strategies to drive product adoption and succeed in the rapidly growing wearable product landscape Read more » The post A product management framework for building successful wearable products appeared first on Mind the Product.

Framework 208
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WHAM! A framework for workshopping product OKRs

Mind the Product

Product Director Ayesha Farhat shares a framework that she has used for product OKRs. A framework for workshopping product OKRs appeared first on Mind the Product. OKRs are a great tool to drive a product team in the direction of the business strategy, but they can also be a means of motivating product teams.

Workshop 199
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11 KPIs for Measuring Innovation Success

This guide outlines why innovation metrics are hard to track and offers a framework for creating effective KPIs. Many rely on inappropriate metrics borrowed from other departments, wasting resources and overlooking valuable opportunities.

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Product Analytics Playbook: Mastering Retention

To date, there has been no broadly applicable framework for improving user retention at various stages of the user life cycle. By reading this eBook you will learn: How to gauge your business's true growth. How to keep newly acquired users for good. The importance of analyzing retention. How to bring back dormant users. Until now!

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How to Increase Your Research Efficiency and Move You From Insights to Action, Faster

Speaker: Michele Ronsen, UX Expert and Founder of Curiosity Tank

Then, take notes with strategic frameworks, in specific formats, to right-size the information collected and expedite analysis and synthesis. What is a note-taking framework, how are they used, by whom, and when. Conducting UX Research can often be a daunting task. Moving from findings and insights (they are different!)

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Improving the Accuracy of Generative AI Systems: A Structured Approach

Speaker: Anindo Banerjea, CTO at Civio & Tony Karrer, CTO at Aggregage

Key Learning Objectives: How to leverage human feedback and observability frameworks to detect when the system generates incorrect output and as the basis for accuracy improvements 📈 How the use of playgrounds integrated into the administrative console of the application can isolate the source of the error 🔍 How building a robust regression (..)

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Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

After reading, you’ll gain insight into the following components: How to develop a framework for analyzing a vendor’s contact and account data. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. Critical integrations that fit directly into your sales processes and workflows.

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Unlock Product Growth

To discover the best analytics solution for your needs, you need a proven framework to guide your organization through the process. One that can help product and marketing teams understand what drives users to engage with your product, discover new audiences, test and iterate on new experiences, and quickly measure the impact of investments.

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How to Achieve Product-Market Fit

Speaker: Dan Olsen - Product Management Trainer and Consultant, Author, and Speaker

In this webinar, product management expert Dan Olsen will share his simple but effective framework for achieving product-market fit from his book The Lean Product Playbook. Everyone working on a product is trying to achieve the same goal: product-market fit. But most products fail to do so.

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How to Evaluate and Implement Customer Feedback Into Your Product Roadmap

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

You will come away having learned: A framework to follow which will help you evaluate and improve your Product Roadmap. In this interactive session, Hannah and Rebecca will share their experience of building product roadmaps that align with company goals while also ensuring that customers are truly heard.